4/10 Fair
10 Dec 2024
Bait and switch
We have stayed twice previously at Hotel Tito and enjoyed it very much. It’s clean, well-priced, and close to Termini. But this time was a disaster. Even though we had room confirmations in the main Hotel, when we arrived, they walked us out the front door and down the street to an annex property called Hotel Tito Guest Suites. That building was old, filthy, and not at all inviting. When I complained to the front desk, and requested refund compensation, they would only give us our city room tax back which was €24 for two nights. It definitely felt like a bait and switch and we will never go back.
john
john, 2-night trip
Verified Hotels.com guest review