10/10 Exceptional
10 Oct 2024
faecal matter stains on sheets
Sheets had faecal matter stains and a full ashtray was left on the balcony.
When I complained the next morning compensation was offered by means of a free breakfast.
Went to get my consolation prize breakfast but there was nothing laid out so I had a miserable double espresso and left in disgust.
Hotels.com gave me a $25 hush voucher.
The only positive thing about this was the checkin help on the phone number provided, the girl was very helpful.
Even though I explained I have a disability and mental health issues the staff in the morning thought a breakfast bribe would keep me quiet
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Thomas Jason
Thomas Jason, 1-night trip