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Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

3.5 star property
Beachfront property in Cayo Santa Maria with outdoor pool, beach bar
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

Kayaking
Lobby
Junior Suite (Sanctuary) | View from room
Outdoor pool, free pool cabanas, pool umbrellas
Junior Suite (Sanctuary)

Reviews

6.8 out of 10

Good

Popular amenities

  • Gym
  • Bar
  • Pool
  • 24/7 front desk
  • Free breakfast
  • Air conditioning

Room options

View all photos for Junior Suite (Sanctuary)

Junior Suite (Sanctuary)

Junior Suite (Sanctuary)

Highlights

Air conditioning
TV
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
In-room safe
Laptop workspace
  • 41 sq m
  • Sleeps 2
  • 1 Double Bed

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At a glance

DONE

Hotel size

    • 378 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 3 per cent for credit card payments
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • Children (18 years old and younger) are not allowed
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • WiFi in public areas*
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free off-site parking nearby
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive Reviews

Reviews

6.8

Good

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Poor

2-night trip
Verified Travelocity guest review

6/10 Good

The beach is beautiful, the food and drink are good and better than other hotels that I stayed before, but property conditions are not good, dirty walls, bad repairs, etc... rooms services are not good neither. Room phone does not work. Pools are for children (only 3 feets of deep at any place) and service is too bad. In general, it is not a good place at all...
Emil, 2-night trip with friends
Verified Expedia guest review

6/10 Good

On plus side control of mosquitos very good, cleanliness excellent, staff good, food has gone down though frequent shortages, restaurants have menus that look good but meaningless as most popular dishes never available. Food reliance is on the buffet in grand memories. How many bars do you know of that run out of orange juice! Staff remain very helpful though.
11-night trip with friends
Verified Expedia guest review

8/10 Very good

The pool as the view at the balcony. Very impressive
Kafui, 1-night family trip
Verified Orbitz guest review

2/10 Poor

The worst hotel ever
Your hotel is the worst quality/price service in the world, and no one of you care about that. Your rooms are terribly smelly and dirty. We just took the last room of the four that you offer us because we where tired. We spent one hour to clean the bathroom, was in disgusting condition, the toilet was still full of s**t!!!! At the check in no one explain us what’s going on in the hotel about restaurants location, time, tours entertainment etc. No one told us that we would need a reservation to eat in the restaurants. The beach is really nice, but also dirty, full of plastic cups and cigarettes, in three days nobody empty the bins or cleaned something. The hotel is not worth 50€.
Federico, 3-night romance trip
Verified Hotels.com guest review

6/10 Good

Location of the hotel is perfect, close to the (beautiful) beach. Swimingpools are nice. Englisch is 'spoken', but not by everybody from the staff. Rooms are clean. The buffet is oké, a lot of choice. Freshly made dinners do take some time.
Evilotje, 2-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Détente, soleil et mojitos
Un hôtel avec des prestations "all inclusives". La plage est très bien située et le lieu véritablement calme par rapport à d'autres hôtels. Le personnel est très serviable et attentionné. Nous y avons effectué notre lune de miel et avons eu droit à une charmante attention de la part de la direction (bouteille de Cava sur la plage avec un saxophoniste pour nous jouer des airs romantiques, cela peut paraître cliché mais cela reste un très bon souvenir).Un lieu parfait pour se détendre après avoir bien vadrouillé dans l'île.
REMI, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Spiaggia molto bella di sabbia fine bianca e mare azzurro molto trasparente. Scarsa igiene nella gestione di alimenti e bevande nel ristorante e nei bar.Nessuna sostituzione delle lenzuola in 10 giorni
10-night family trip
Verified Expedia guest review

6/10 Good

Estuvimos en la parte de only adults en el Sanctuary. Lo mejor, la zona de la piscina y la playa, que es preciosa. El resto no considero que esté a la altura de un cinco estrellas. Limpieza dudosa en las zonas comunes, puertas despintadas... En nuestra habitación el secador de pelo estaba arrancado de la pared. Detalles sin importancia que dan sensación de instalaciones venidas a menos. La comida correcta, pero nada que ver con otros resorts que hemos visitado. Otra cosa a remarcar es la gran cantidad de mosquitos. És algo exagerado, de modo que creo que el hotel tendría que adoptar medidas al respecto (fumigación, mosquiteras, evitar agua encharcada...). Pasas unos días allí y sales literalmente acribillado.
3-night romance trip
Verified Expedia guest review

6/10 Good

2-night trip
Verified Expedia guest review

6/10 Good

Andréa, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Instalaciones anticuadas y en mal estado, limpieza en los baños comunes muy deficiente, calidad de la comida y las bebidas mala, el personal no es profesional y dan un servicio de muy baja calidad, se ve que la dirección del hotel no está presente o no motiva al personal, no recomendaría a nadie este hotel. El precio cobrado con la calidad ofrecida no se corresponde en absoluto.
Nerea, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Hermosa estadía en el paraíso
Es un hotel antiguo pero hermoso sus instalaciones son cómodas la limpieza es perfecta y todas las comidas son muy ricas
Moira mariana, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Die Ausstattung des Hotels sowie der Service sind gut. Es direkt am wirklich sehr schönen Strand von Cayo Santa Maria mit eigenem Strandbereich. Am ersten Abend konnten wir leider keine Reservierung für ein Restaurant mehr vornehmen und mussten somit ins zugehörige Nachbarhotel ins Buffetrestaurant. Hier war das Essen nicht sonderlich gut, in den A-la-carte-Restaurants hingegen schon! Für diejenigen, die es möchten, gibt es unterschiedliches Animationsprogramm.
5-night trip with friends
Verified Expedia guest review

8/10 Very good

Personale gentile e disponibile, camera spaziosa e pulita. Letto inspiegabilmente molto umido nonostante l'aria condizionata. Cibo e bevande decisamente sotto la media. Spiaggia comoda e molto bella.
3-night romance trip
Verified Expedia guest review

4/10 Fair

5-night trip
Verified Expedia guest review

6/10 Good

Très belle chambre au Sanctuary mémory et très beaux jardins . Plage propre mais très étroite du côté de Sanctuary . Nourriture déplorable et les restaurants proposés le soir en dehors du buffet ne sont que les plats du buffet servis à table . En même temps, on est à Cuba donc ne pas s attendre à des supers plats raffinés !
3-night trip
Verified Expedia guest review

4/10 Fair

Mancanza di pulizia, lenzuola e salviette sporche, scarafaggi nelle camere e nella zona ristoro; spesso si sente uno sgradevole odore di fognatura, il cibo è di bassissima qualità anche nei vari ristoranti. La spiaggia è bellissima e buoni i servizi, ma il resto è molto deludente.
Massimo, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

6/10 Good

3-night trip
Verified Expedia guest review

6/10 Good

nourriture du buffet très moyenne qualitativement et industrielle les restaurants à thème très vite saturés en réservation , lors de notre séjour nous n'avons pas pu diner à ces restaurants qui sont meilleurs que le buffet. j'ai demandé 2 fois (le matin) à changer une serviette tachée, elle a été changée que vers 22h (trop tard!!) trop de musique autour de la piscine belles chambres personnel aimable mais globalement l'organisation n'est pas à la hauteur de cet hotel, très compliqué pour avoir des infos
2-night trip
Verified Expedia guest review

8/10 Very good

La Struttura del Sanctuary sorge a 100 metri dalla stuttura "sorella" Grand Memories risultando superiore in termini di qualita' generali' e soprattutto di cibo. La struttura e' bella per lo standard cubano e di fronte ad un mare stupendo. Camere pulite ampie, luminose e moderne. Consigliatissima rispetto al Grand Memories. Cibo sufficiente, mangiando nel ristorante della struttura (da prenotare la mattina). Da evitare assolutamente il buffet del Grand Memories li accanto di qualita' molto bassa. La maggioranza del personale e' cortese ma certamente non da 5 stelle. La clientele, per lo piu' Canadese molto piu' interessata alla quantita' che alla qualita' del cibo. Animazione discrete. Piscina ampia e pulita.
3-night romance trip
Verified Expedia guest review

8/10 Very good

La struttura e' comunque bella, di fronte al mare, leggermente retro', con camere pulite ed in buono stato collettivo. Funzionali e luminose.
3-night trip
Verified Expedia guest review