We've stayed a number of times over the years, but not since the pandemic.
Whilst the check in was great, we were shocked upon entering the room, compared to what we'd previously experienced here.
The walls were dinged up and dirty, light fitting was blown, the spare blanket was filthy and covered in other people's hair (to be fair, that seems to be very typical of most hotels).
But what really astounded us was that everything had been stripped from the room. There was one pillow each and no additional (never seen that before in any accommodation) so an uncomfortable night. No microwave, no toaster, nothing to wash your dishes with. Two forks, two plates, two glasses and mugs and that was it. Not sure how you're supposed to clean your dishes if you want to use them in the morning, but without a toaster and microwave, maybe you're not expected to use them anyway? We had specifically booked this hotel as we'd stayed before and had good experiences, and also wanted the self catering option.
Really disappointed. What happened to this hotel??
The common areas are neat and clean, which is why it was a shock upon entering the room. We were shifted from our first room due to an air con leak, but the subsequent room was presented in the same disappointing and stripped manner, so didn't appear to be a one off condition of one room, unfortunately.