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Hotel Playa Caracol

4.0 star property
Beachfront hotel with spa, near Mocambo Beach

Photo gallery for Hotel Playa Caracol

Outdoor pool, pool umbrellas, pool loungers
Room, 1 King Bed
Reception
Front of property
Garden
Mocambo Beach and Plaza Las Americas Shopping Mall are just steps away from Hotel Playa Caracol, where a warm beachfront welcome awaits. Bask in the sun on sun loungers or indulge in a rejuvenating spa treatment at this upscale hotel.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Laundry facilities
  • Air conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Children's pool
  • Room service
  • Business centre
  • Meeting rooms

Feel at home (6)

  • Cots/infant beds (surcharge)
  • Children's pool
  • Playground on-site
  • Private bathroom
  • Television
  • Garden

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds

Double Room, 2 Double Beds

8.2 out of 10
Very good
(19 reviews)

Highlights

Balcony
Air conditioning
LCD TV
Blackout curtains
Premium bedding
Shower/bath combination
Private bathroom
Free bottled water
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
LCD TV
Blackout curtains
Premium bedding
Shower/bath combination
Private bathroom
Free bottled water
  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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The price is AU$131
includes taxes & fees
3 Aug - 4 Aug
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About the area

Map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293

What's nearby

  • Mocambo Beach - 8 min walk - 0.8 km
  • Plaza Las Americas Shopping Mall - 13 min walk - 1.2 km
  • World Trade Center Veracruz - 14 min walk - 1.2 km
  • Andamar Lifestyle Center - 14 min walk - 1.2 km
  • Foro Boca - 4 min drive - 3.7 km

Getting around

  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 21 min drive
  • Veracruz Central Station - 23 min drive

Restaurants

  • ‪Villa Rica - ‬1 min walk
  • ‪Xkatlén - ‬1 min walk
  • ‪Benedetti's Pizza - ‬8 min walk
  • ‪El Tilingo Lingo - ‬4 min walk
  • ‪Gandara - Restaurante-Bar - ‬3 min walk

About this property

Hotel Playa Caracol

At Hotel Playa Caracol, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 10-minute walk of Mocambo Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials and body treatments. La Villa del Pescador serves Regional cuisine and is open for breakfast, lunch and dinner. A bar/lounge, a fitness centre and a children's pool are other highlights. Fellow travellers say good things about the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 39 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground

What to do

  • On the beach

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop
  • Beach sunloungers
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding
  • Cot/infant bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments and manicures and pedicures.

Dining

La Villa del Pescador – This family restaurant specialises in Regional cuisine and serves breakfast, lunch and dinner.

Fees & policies

Children & extra beds

  • Cots/infant beds are available for MXN 350.00 per night
  • Rollaway beds are available for MXN 350.00 per night

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Playa Caracol Boca del Rio
Hotel Playa Caracol
Playa Caracol Boca del Rio
Playa Caracol
Hotel Playa Caracol Hotel
Hotel Playa Caracol Boca del Río
Hotel Playa Caracol Hotel Boca del Río

Frequently asked questions

Does Hotel Playa Caracol offer free cancellation for a full refund?

Yes, Hotel Playa Caracol does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Playa Caracol?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Hotel Playa Caracol?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Playa Caracol?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Hotel Playa Caracol?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

Is there an on-site casino at Hotel Playa Caracol?

No, this hotel doesn't have a casino, but Casino Codere Boca del Río (2-min drive) and Big Bola Casino (4-min drive) are both nearby.

What is there to do at Hotel Playa Caracol and nearby?

Hotel Playa Caracol has a spa and an outdoor pool, as well as a fitness centre and a garden.

Are there restaurants at or near Hotel Playa Caracol?

Yes, La Villa del Pescador offers Regional cuisine.

Does Hotel Playa Caracol have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Playa Caracol like?

Hotel Playa Caracol is a short 9-minute walk from Mocambo Beach and 14 minutes' walk from Plaza Las Americas Shopping Mall.

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Hotel Playa Caracol Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room
Beach
Location
Service staff

What guests liked

  • The property's beach access was perfect, close to multiple restaurants and stores, and offered stunning views. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
1-night trip

10/10

Everything was ok
3-night trip

8/10

The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
3-night trip

10/10

The room wasexactly like the picture, very clean. The view to the beach was great.
2-night trip

8/10

The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
6-night trip

10/10

Nice place
4-night trip

8/10

Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
1-night trip

10/10

We loved it here! You can’t beat the location and price. The pool was gorgeous and the access to the beach was amazing. We will definitely be back. The food at the restaurant was definitely expensive but we ate there a few times for the convenience and everything was very good. We especially loved ordering margaritas by the beach. Really nice staff. The rooms were very simple but we loved the updated shower and bath. We slept great. There was an event one night but we enjoyed the music. Great hotel for the price and location!
4-night trip

8/10

The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
1-night trip

8/10

mosquitoes in the room

6/10

Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
1-night trip

6/10

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
8-night trip

4/10

They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
2-night trip

6/10

El hotel tiene una hermosa vista a la playa y una buena alberca, pero fuera de eso no esperen mucho de las instalaciones, las sábanas y las fundas olían mal, los cuartos tienen insectos pequeños que parecen hormigas, el estacionamiento es muy pequeño, una noche quisimos cenar en el restaurant y nos dijeron que iban a fumigar, no hay muchos lugares en donde comer cerca del hotel.
6-night trip

8/10

Lo mejor del hotel es tener la comodidad del acceso a pie de playa , la alberca es agradable. La comida buena , solo recomiendo mejorar la atención de la recepción, en particular de una chica alta güera , porque deja mucho que desear .en cambio hay un chico por la tarde noche que es todo lo contrario, muy atento , pero en general todo muy bien!!
3-night trip

8/10

2-night trip

8/10

En general buen pero hubieron varios detalles el agua caliente no salió dos días, la habitación que me asignaron en el pasillo habían camas puestas estorbando el paso,
3-night trip

10/10

1-night trip

6/10

El área de la alberca necesita mantenimiento y mejorar el servicio por parte de la persona que está en esa área si tú no vas y llamas al chico no te ponen sombrilla para el sol ni te ofrece camastro, el agua está muy sucia y no están al pendiente de estar sacando la basura a menos que tú lo pidas, lo mismo con su zona de playa, está sucia hasta colillas de cigarros en las palapas de las personas que las usan y el personal no esta al pendiente de limpiar constantemente esas áreas comunes
4-night trip

10/10

Cambiar tamaño de las pantallas
2-night trip

10/10

Área muy accesible y zona muy tranquila
5-night trip

8/10

Tranquila, está a pie de playa
3-night trip

10/10

Una zona muy segura! El hotel es pequeño pero muy bonito! 😌 La atención amable... Lo único es que en la tienda no hay muchas cosas, en realidad solo hay como 5 cosas
2-night trip

4/10

Se especificó cuatro personas siendo 2 adultos y 2 niños, cuando se realiza el cargo incluyeron un huésped extra la explicación fue que la habitación solo es para 2 personas (no especifican), a pesar de que son 2 camas matrimonial. La habitación solo es para 2 personas si va una persona extra serán cobro extra...
2-night trip

6/10

Falta de información por parte de recepción, no tienen valet parking después de las 5 de la tarde, y en la noche tiene uno que buscar al vigilante
1-night trip