6/10 Good
3 Dec 2024
A hit or a miss when it comes to service
The location is brilliant and the hotel-village is very pretty. We stayed two nights either end of the trip, and I cannot fault the first night at all, everything was super, apart from the electric kettle that we had to clean as someone must have tried cooking something in it and burned it. For the second night despite our specific request our cottage was changed from the sea facing one to an inner-yard one with a lot of light pollution from a glaring projector and non-working restaurant that remains bright through the night, also very little privacy. But the worst surprise was the bed linen - they forgot to change it from previous guests, so there were breadcrumbs and hair etc. When we reported the issue, we did not get any reply, not even an apology. I did not want to write this review as one-off mistakes can happen, but not getting an apology hinted that the issue could be more systemic. Hopefully they take note, the place could be good value for money when travelling with kids, but do check your bedding and other things while it is still working hours to avoid the yak feeling of having been in a stranger's bed....
Tatiana
Tatiana, 1-night trip
Verified Hotels.com guest review
