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The Ritz-Carlton, Macau

Photo gallery for The Ritz-Carlton, Macau

Outdoor pool
Outdoor pool
Club Suite, 2 Bedrooms (Carlton Club Two Bedroom Suite, Lounge Access) | 1 bedroom, premium bedding, minibar, in-room safe
LED TV, pay-per-view films
LED TV, pay-per-view films

Overview of The Ritz-Carlton, Macau

The Ritz-Carlton, Macau

5.0 star property
5-star Cotai hotel with full-service spa, connected to a shopping centre

9.4/10 Exceptional

143 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
Map
Estrada da Baía da Nossa Senhora da, Esperanca, Cotai, 853

Room options

About this area

Getting around

  • Macau (MFM-Macau Intl.) - 6 min drive
  • Zhuhai (ZUH-Jinwan) - 45 min drive
  • Hong Kong International Airport (HKG) - 66 min drive
  • Free airport shuttle
  • Free local area shuttle

Restaurants

  • Gosto - 8 min walk
  • O.T.T. Old Taipa Tavern - 11 min walk
  • Tim Ho Wan - 11 min walk
  • Tai Lei Loi Kei - 11 min walk
  • A Petisqueira - 12 min walk

About this property

The Ritz-Carlton, Macau

Located only 2.8 mi (4.6 km) from the airport, The Ritz-Carlton, Macau offers a free shuttle (available at scheduled times). Guests can visit the spa to be pampered with deep-tissue massages, facials or detox wraps, and Lai Heen, one of 3 restaurants, serves Chinese cuisine and is open for lunch and dinner. Other highlights at this exclusive hotel include a free water park, an outdoor pool and a lazy river. Fellow travellers like the helpful staff and family-friendly amenities.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Japanese, Korean, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 230 rooms

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children's club*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Free airport shuttle from 9 AM to 11 PM

Off-site

  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Lazy river
  • Free local shuttle
  • Children's menu

What to do

  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Lazy river
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Lever door handles

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • French
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • LED television
  • Premium TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The Ritz-Carlton Spa, Macau has 11 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Dining

Lai Heen – Overlooking the pool, this restaurant specialises in Chinese cuisine and serves lunch and dinner. 1-star Michelin rating.
The Ritz-Carlton Cafe – This café specialises in French cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.
Bar & Lounge – On-site bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MOP 418 per person (approximately)

Children & extra beds

  • Rollaway beds are available for MOP 1500.0 per night
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.

Also known as

Ritz Carlton Macau Hotel Cotai
Ritz Carlton Macau Cotai
Ritz-Carlton Macau Hotel Cotai
Ritz-Carlton Macau Hotel
Ritz-Carlton Macau Cotai
Ritz-Carlton Macau
The Ritz Carlton Macau
The Ritz-Carlton, Macau Hotel
The Ritz-Carlton, Macau Cotai
The Ritz-Carlton, Macau Hotel Cotai

Frequently asked questions

Does The Ritz-Carlton, Macau offer free cancellation for a full refund?
Yes, The Ritz-Carlton, Macau does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Ritz-Carlton, Macau?
As of 2 Dec 2022, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Macau on 4 Dec 2022 start from AU$397, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Ritz-Carlton, Macau?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at The Ritz-Carlton, Macau?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Ritz-Carlton, Macau?
Sorry, pets aren't allowed.
Is parking offered on site at The Ritz-Carlton, Macau?
Sorry, there's no on-site parking at The Ritz-Carlton, Macau.
Is an airport shuttle service offered by The Ritz-Carlton, Macau?
Yes, a free airport shuttle is available from 9 AM to 11 PM at scheduled times.
What are the check-in and check-out times at The Ritz-Carlton, Macau?
You can check in from 3 PM - midnight. Check-out time is noon.
Is there an on-site casino at The Ritz-Carlton, Macau?
No, this hotel doesn't have a casino, but Venetian Macao Casino (13-min walk) and Cotai Strip (15-min walk) are both nearby.
What is there to do at The Ritz-Carlton, Macau and nearby?
The Ritz-Carlton, Macau has a spa and a lazy river, as well as a steam room and an arcade.
Are there restaurants at or near The Ritz-Carlton, Macau?
Yes, there are 3 on-site restaurants, featuring Chinese cuisine and pool views. Nearby restaurants include Gosto (8-min walk), O.T.T. Old Taipa Tavern (11-min walk) and Tim Ho Wan (11-min walk).
What's the area around The Ritz-Carlton, Macau like?
The Ritz-Carlton, Macau is a short 6-minute drive from Macau (MFM-Macau Intl.) and 13 minutes' walk from Venetian Macao Casino.

Overall score and ratings

9.4

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

9.6/10

Amenities

9.7/10

Property conditions & facilities

9.6/10

Eco-friendliness

4/10 Fair

Crispian, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ka Leong, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great service and beautiful hotel
It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
Wai Mei, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Service was tops; Arun is a real Jem and went out of his way to make our stay really pleasant.
4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Chi, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A true five star hotel with all amenities Staff smiling and quite helpful. Natalie at Conceirge was great
2-night romance trip
Verified Expedia guest review

6/10 Good

It took almost an hour to check in the room, this the air conditioning was not working for the first night. The transportation accommodations were terrible, they listed “first come first serve “ but it is not available most of the time.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The gold standard
RC never disappoints me =p
1-night family trip
Verified Hotels.com guest review

4/10 Fair

2-night trip
Verified Expedia guest review

4/10 Fair

The staff training needs to be improved, we had been waiting for three hours to collect the rooms keys.
2-night family trip
Verified Expedia guest review