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Norfolk Towers Serviced Apartments

3.5 star property
City centre Nairobi apartment with outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Norfolk Towers Serviced Apartments

Exterior
Apartment, 3 Bedrooms, Balcony | Living area
Apartment, 3 Bedrooms, Balcony | Private kitchen
Garden
Business Studio, 1 Queen Bed, Balcony, Garden View

Reviews

8.2 out of 10

Very good

Popular amenities

  • Airport transfer
    Airport transfer
  • Pool
    Pool
  • Lounge area
    Lounge area
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
  • Refrigerator
    Refrigerator
Main amenities
  • 70 apartments
  • Daily housekeeping
  • Outdoor pool
  • Airport shuttle
  • Area shuttle
  • 24-hour front desk
  • Garden
  • Laundry service
  • Self-serve laundry
  • Meeting room
  • Concierge services
  • Wedding services
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Cookware, dishware and utensils
  • Separate sitting area
  • Television
  • Garden
The price is AU$81
includes taxes & fees
26 Nov - 27 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for City Apartment, 1 Bedroom, Balcony, Garden View

City Apartment, 1 Bedroom, Balcony, Garden View | Living area

City Apartment, 1 Bedroom, Balcony, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for City Apartment, 2 Bedrooms, Balcony

City Apartment, 2 Bedrooms, Balcony

City Apartment, 2 Bedrooms, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Free cots/infant beds
Fridge
Flat-screen TV
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 3 Bedrooms, Balcony

Apartment, 3 Bedrooms, Balcony

Apartment, 3 Bedrooms, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Free cots/infant beds
Fridge
Flat-screen TV
3 bedrooms
  • 3 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 1 Queen Bed and 3 Single Beds

View all photos for Business Studio, 1 Queen Bed, Balcony, Garden View

Business Studio, 1 Queen Bed, Balcony, Garden View | Living area

Business Studio, 1 Queen Bed, Balcony, Garden View

Highlights

Balcony
Separate sitting area
Soundproofed
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
Private bathroom
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

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Kitchen
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9.0 out of 10, Wonderful, (62)
The price is AU$192
includes taxes & fees
19 Dec - 20 Dec
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About the area

Map
Kijabe Street, Nairobi, Nairobi, 100

What's nearby

  • University of Nairobi - 1 min walk - 0.0 km
  • Nairobi National Museum - 7 min walk - 0.6 km
  • Kenyatta International Convention Centre - 3 min drive - 2.6 km
  • The Aga Khan University Hospital - 4 min drive - 3.4 km
  • Sarit Centre - 4 min drive - 4.3 km

Getting around

  • Nairobi (WIL-Wilson) - 7 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 20 min drive
  • Syokimau Station - 24 min drive
  • Nairobi Station - 27 min drive
  • Lukenya (Kitengela) Station - 28 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Lord Delamere Terrace - ‬3 min walk
  • ‪Chandarana Supermarket - ‬16 min walk
  • ‪Mawimbi Seafood - ‬1 min walk
  • ‪Number 7 Cocktail Bar - ‬9 min walk
  • ‪Saapé - ‬10 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Norfolk Towers Serviced Apartments

Norfolk Towers Serviced Apartments puts you within a 15-minute drive of Nairobi National Park and Yaya Centre. An outdoor pool and a garden are offered, and in-room conveniences include fridges and microwaves. Fellow travellers love the helpful staff.

Languages

English, Swahili

At a glance

Arriving/Leaving

  • Check-in start time: 10:00 AM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Family friendly

  • Children stay for free (see details)
  • Free cot/infant bed

Food and drink

  • Fridge
  • Microwave
  • Oven
  • Cookware/dishes/utensils

Bedrooms

  • Bed sheets provided

Bathrooms

  • Bath or shower
  • Towels provided
  • Toilet paper

Living spaces

  • Sitting area

Entertainment

  • 32-inch flat-screen TV with satellite service

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Soundproofing
  • Wheelchair-accessible (with limits)
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Laptop-compatible safe
  • 24-hour front desk
  • Wedding services

Location highlights

  • Near the airport
  • In the business district
  • In the city centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • Security system

General

  • 70 rooms
  • 4 floors
  • 3 buildings

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 35 per vehicle (one-way)
  • Local area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 6 AM to 7 PM
  • Children under 18 years old are not allowed in the swimming pool without adult supervision

Policies

Only registered guests are allowed in the guestrooms.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards. Cash is not accepted.
This property is professionally cleaned.

Also known as

Norfolk Towers Serviced Apartments Nairobi
Norfolk Towers Serviced Apartments
Norfolk Towers Serviced Nairobi
Norfolk Towers Serviced
Norfolk Towers Serviced Apartments Nairobi
Norfolk Towers Serviced Apartments Apartment
Norfolk Towers Serviced Apartments Apartment Nairobi

Frequently asked questions

Does Norfolk Towers Serviced Apartments offer free cancellation for a full refund?
Yes, Norfolk Towers Serviced Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Norfolk Towers Serviced Apartments?
Yes, there's an outdoor pool. Guests have pool access from 6 AM to 7 PM.
Are pets allowed at Norfolk Towers Serviced Apartments?
Sorry, pets aren't allowed.
Is parking offered on site at Norfolk Towers Serviced Apartments?
Sorry, there's no on-site parking at Norfolk Towers Serviced Apartments.
Is an airport shuttle service offered by Norfolk Towers Serviced Apartments?
Yes, an airport shuttle is available. The charge is USD 35 per vehicle one-way.
What are the check-in and check-out times at Norfolk Towers Serviced Apartments?
Check-in start time: 10:00 AM; check-in end time: anytime. Check-out time is 10 AM.
What is there to do at Norfolk Towers Serviced Apartments and nearby?
Norfolk Towers Serviced Apartments has an outdoor pool and a garden.
What's the area around Norfolk Towers Serviced Apartments like?
Norfolk Towers Serviced Apartments is in Nairobi Central, a short 7-minute drive from Nairobi (WIL-Wilson) and 7 minutes' walk from Nairobi National Museum.

Norfolk Towers Serviced Apartments Reviews

Reviews

8.2

Very good

8.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Good

Cheap, basic accommodation
Stayed at Norfolk Towers Serviced Apartments for 2 nights at the start of a3 week family trip to Kenya. The apartment was big so we had plenty of space and it was conveniently located near the University and part of the city. It served our needs but the rooms were quite tired in look and feel - this might get to you if staying for much longer. Swimming pool was close and a decent size. There are no other amenities on site so you need to walk/taxi to town to get provisions. The WiFi was also quite patchy. Reception were helpful with organising our airport pick up etc.
Matt, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Property is located in a convenient location if you are in Nairobi for business since it's walkable to down town Nairobi & the free way to the International Airport is close by. The staff here is great, especially the security team. Rooms don't have air conditioning so it can get really hot in the summer seasons...they provide a fan upon request. Laundry room is far off from room, if you are staying for long. Not a lot of entertainment option to view on the in-room tv. There's a pool. Property is close to road so morning can get noisy if window is open due to matatu traffic. No dining options here so you have to order food or drive/walk to restaurants in Nairobi.
Silvanus, 2-night family trip
Verified Expedia guest review

8/10 Very good

Property is located in a convenient location if you are doing business in Nairobi walkable to down town Nairobi & close to freeway to International Airport. The staff here is great, especially the security team. Rooms don't have air conditioning so it can get really hot in the summer seasons...they provide a fan upon request. Laundry room is far off from room, if you are staying for long. Not a lot of entertainment option to view on the in-room tv. There's a pool. Property is close to road so morning can get noisy if window is open due to matatu traffic. No dining options here so you have to order food or drive/walk to restaurants in Nairobi.
Silvanus, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great location. Friendly team. Service desk 24 hours. Daily cleaning of apartment by team.
emmanuel, 1-night family trip
Verified Expedia guest review

8/10 Very good

Internet
Very good apartments clean and quiet helpful staff. Just needs a better internet connect had times with no access to the internet. Very happy on the whole.
Richard, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thank you
Unfortunately I had to move into a 2 bedrooms because 1 bedroom block doesn’t have elevators. Staff was amazing especially Felicita who kept our apartment immaculate. Location was excellent due to close proximity to everything. Couches and beds could use upgrade. Wifi wasn’t too great but ok. Otherwise I enjoyed my stay and I would definitely stay there again. The apartments met our needs.
Pool area
Jane, 12-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff from security, maintenance and receptionist are welcoming. Hotel is walk-able to downtown/central business district and easy access to main roads and expressway to airport if you drive. Hotel is affordable but does not have onsite restaurant, but has options to cook food in your room. You can request a fan if room is hot since there is no AC in room. Hot water provided. There is also a room and laundry room with wash machine, however no dryer but you can request a cloths line which you can set up on balcony/patio. Overall good experience staying here.
Silvanus, 3-night family trip
Verified Expedia guest review

8/10 Very good

Richard, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great for families
Great accommodation. Short walk to town. Friendly staff. Nice big swimming pool which the kids loved. I've stayed there before and would stay again.
Neil, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Front desk staff was excellent. The apartments are beautiful!
Aloice, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Alpesh, 1-night trip
Verified Expedia guest review

10/10 Exceptional

One of the best vacations apartments in Kenya
My stay was very nice in this place. My family loved the apartment. The staffs are so friendly and helpful. It very clean and well taken care of.
Julius, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

Could do better
Working holiday but could not get work done because their systems were always down. No response to requests for help.
1-night business trip
Verified Hotels.com guest review

4/10 Fair

Ok Apartments horrible service
The apartments are ok but if you plan to get any work donr look elsewhere. The net or business office never works and no matter how many times you ssk for assistance no one cares. They have a technical support that works from home and the help they offer is telling you to wait till midnight and see if anything will work.
John, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff
Staff very friendly and helpful
Laura, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fit the bill
Staff at gate were supee friendly and helpful, room was perfect for our needs.
Laura, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Norfolk Towers excellent accommodation
NTSA is fine place to stay, spacious and well furnished rooms, wifi functioning well and fine staff. Excellent for work as well as for holiday trips. Certainly value for money, also due self catering facilities.
Wlllem, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

I liked the size of the rooms.They were very welcoming and even gave us an upgraded room. The property looked dated especially the kitchen. It had the 1960s decor which was in contrast to the pictures i saw online.
5-night family trip
Verified Expedia guest review

8/10 Very good

Older property in a quiet part of Nairobi but easy access to downtown walking morning through early evening (don’t walk outside compound at night). Apartments with stove, fridge, cooking utensils and kitchen sink. Big room with sofas, balcony and plenty of room. Mosquito nets should be on rectangular frame and not round handing from ceiling. Staff were extremely friendly and helpful and available 24/7.
1-night family trip
Verified Orbitz guest review

10/10 Exceptional

Good customer service. Good security. Friendly staff. Convenient to amenities.
11-night family trip
Verified Expedia guest review

8/10 Very good

The green yard within the complex provides a nice view in a pleasent
10-night business trip
Verified Expedia guest review

8/10 Very good

The apartments are kept clean and the security is tight. The workers at the property, including the security guards conducted themselves in a professional manner and most importantly they were friendly and helpful. The apartments are conveniently situated very close to the city center (about 10 minutes walk); helps to avoid the annoying city traffic. Obviously, the property needs some updating - a coat of paint, new ironing boards and irons, etc. There are No elevators and so you have to carry your luggage up a flight of stairs, if you happen to get a room on the upper levels.
Guest, 5-night trip
Verified Expedia guest review

8/10 Very good

I stayed at a studio at the very top floor had to go up to 4th floor,security was perfect although no lifts, security guards did help with luggage and every time I had a visitor or delivery they would call my room to check and also accompany the guest to my room and made sure it was safe before they left, staff were very friendly too.
8-night family trip
Verified Expedia guest review

10/10 Exceptional

💯 PERFECT
Everything is per advertised, clean rooms, very easy to access. Receptionist are very friendly.
Calveti, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

VERY CLEAN AND IN A GOOD LOCATION
I always stay at Norfolk Apartment whenever I come to Kenya, and this time was no different. It’s in a very good location, about 5 minutes walk into CBD. The receptionist and everyone are very friendly, the rooms are very clean. So I will recommend this place to anyone at any time.
Calveti, 6-night family trip
Verified Hotels.com guest review