We get to our room & the first thing is the toilet won't flush. We had to call the front desk and it got fixed. The next day same thing, had to go down to the front desk and have it fixed again. This happened three times!! We were told we were being given an upgrade - there was no upgrade. The door handle to the balcony was loose and was hard to shut, the counter above the mini fridge had old glass rings.We didn't have soap, a couple of days we weren't given wash cloths. When you took a shower the floor was wet each time. We sat on the beach in front of the pools, and had a waiter by the name of Andres - Excellent waiter!!! One day we couldn't sit on that side, we were asked to move to the other side. We had a young man wait on us twice and then he disappeared, never saw him again. We were out there for approximately 5-6 hours and no one helped us. The waitress helped everyone around us but never asked us if we wanted anything and she went around several times to the same people and made sure that they were taken care of, her name was Guadalupe. My husband would just go to the bar himself and order our drinks. I finally got up and went to see if I could speak to the pool concierge. I was told that they would send him over, he never came, the pool bartender came and said he was at lunch and asked what was wrong we told him and he ended up bringing us the food and drinks. Pool concierge never showed up. We were so disappointed and upset that we even stayed there.