Breakfast wasn’t very good, definitely made us skip other meals at the resort. Not enough sun chairs for the very few guests staying here. Staff was nice, but under trained. Our power stop in our room in the middle of the night, I called the front desk multiple times, no answer. After our room was so hot I couldn’t sleep, I went and looked all over for a staff member or security guard. I shouted at the front desk, “hello, is anyone here?” No answer, so I knocked on the office door no answer. I opened the office door, I saw someone sleeping on the floor so, but all my noise didn’t wake them. I said “hello.” Still nothing. I knocked with the door open, nothing. Finally I knocked and said “hello” loudly. The gentleman finally woke up. I quickly realized as two people darted out of the room, both the desk staff and security were asleep on the job. I wouldn’t mind if they were asleep, but they did not answer the phone or respond to someone in the lobby. I have worked plenty of night shifts and this seems unsafe and unacceptable. What if something really serious was happening? They were willing to help figure out a solution (once they realized the power wasn’t and easy fix they moved us rooms) and were kind. I don’t blame the staff, as it seemed to be a training issue.
