Hotel has gone through recent refurbishment and is still getting the kinks worked out. They try hard but still don't quite have service up to standard. For example, we arrived at 3am and the clerk took a good 20 minutes to check three of us in because he kept answering the phone. Meanwhile another perfectly capable gentleman with the same role was just wandering around the lobby, and asked us how we were doing. That's it, no help, no division of responsibility. So training is an issue. However the rooms were well appointed and cleaned properly. From inside the room, it was equivalent to a 4 star western hotel like a good Sheraton I'd say. The hotel is hard to find, especially at night! Do your diligence on the way to get there, because it is not on an obvious main road, it's essentially in a neighborhood. Overall for a weekend with buddies in Oman, it was an ok solution and except for some kinks it was good, with some brighter moments with very helpful staff. But with family I wouldn't take them here.