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ZEN Premium Casa Loma Resort

2.5 star property
Hotel with outdoor pool, near Pantai Cenang Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for ZEN Premium Casa Loma Resort

Restaurant
Deluxe King Chalet
Point of interest
Outdoor pool
Deluxe Pool View

Reviews

6.2 out of 10

Good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Air conditioning
  • Free parking
  • Free WiFi

Main amenities (7)

  • Near the beach
  • Outdoor pool
  • Bar/lounge
  • Spa services
  • Air conditioning
  • Snack bar/deli
  • Limited hour front desk

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Free self-parking
  • Outdoor swimming pools
  • Snack bar/deli

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Twin Chalet

Deluxe Twin Chalet

Deluxe Twin Chalet

Highlights

Air conditioning
LCD TV
Private bathroom
Free bottled water
Desk
  • Sleeps 2
  • 2 Single Beds

View all photos for Villa

Villa

Villa

Highlights

Air conditioning
LCD TV
Private bathroom
Free bottled water
Desk
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Chalet

Deluxe King Chalet

Deluxe King Chalet

Highlights

Air conditioning
LCD TV
Private bathroom
Free bottled water
Desk
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Chalet

Single Chalet

Single Chalet

Highlights

Air conditioning
LCD TV
Private bathroom
Free bottled water
Desk
  • 8 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Pool View

Deluxe Pool View

Deluxe Pool View

Highlights

Air conditioning
LCD TV
Private bathroom
Free bottled water
Desk
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Property grounds

Green Village Langkawi Resort

Pool
Free parking
Free WiFi
Restaurant
5.6 out of 10, (171)
Green Village Langkawi Resort
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About the area

Map
1543 Jalan Pantai Tengah, Langkawi, Kedah, 07000

What's nearby

  • Tengah Beach - 11 min walk
  • Underwater World - 17 min walk
  • Pantai Cenang Beach - 3 min drive
  • Cenang Mall - 4 min drive
  • Langkawi Ferry Terminal - 23 min drive

Getting around

  • Langkawi (LGK-Langkawi Intl.) - 11 min drive

Restaurants

  • ‪Ngopi Pantai Coffee Bar - ‬9 min walk
  • ‪Sunba Retro Bar - ‬4 min walk
  • ‪Haroo Korean Restaurant - ‬3 min walk
  • ‪Boat Restaurant - ‬7 min walk
  • ‪Restoran Melayu - ‬7 min walk

About this property

ZEN Premium Casa Loma Resort

ZEN Premium Casa Loma Resort puts you a short five-minute drive from Pantai Cenang Beach. Guests can take a dip in the outdoor pool and indulge in spa services. A bar/lounge and a snack bar/deli are other highlights.

Languages

English, Malay

At a glance

DONE

Hotel size

    • 20 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 11 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • The front desk is open daily from 7 AM - 11:00 PM
    • Front desk staffed during limited hours
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking

Property amenities

Food and drink

  • Bar/lounge
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach nearby

Services

  • Front desk (limited hours)

Facilities

  • An outdoor pool
  • Spa services

Accessibility

  • Wheelchair-accessible

Room amenities

Be entertained

  • LCD television

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services.

Fees & policies

Refundable deposits

  • Deposit: MYR 100 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MYR 1.00 per accommodation, per night

Children & extra beds

  • Rollaway beds are available for MYR 45.0 per night

Policies

This property does not have lifts.
This property accepts credit cards and cash.

Also known as

Airis Sanctuary
Airis Sanctuary Langkawi
Airis Sanctuary Resort
Airis Sanctuary Resort Langkawi
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Langkawi
ZEN Premium Casa Loma
Hotel ZEN Premium Casa Loma Resort Langkawi
Hotel ZEN Premium Casa Loma Resort
Airis Sanctuary Resort
Zen Premium Casa Loma Langkawi
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Langkawi
ZEN Premium Casa Loma
Hotel ZEN Premium Casa Loma Resort Langkawi
Langkawi ZEN Premium Casa Loma Resort Hotel
Hotel ZEN Premium Casa Loma Resort
Airis Sanctuary Resort
Zen Premium Casa Loma Langkawi
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Langkawi
ZEN Premium Casa Loma
Hotel ZEN Premium Casa Loma Resort Langkawi
Langkawi ZEN Premium Casa Loma Resort Hotel
Hotel ZEN Premium Casa Loma Resort
Airis Sanctuary Resort
Zen Premium Casa Loma Langkawi
Zen Premium Casa Loma Langkawi
ZEN Premium Casa Loma Resort Hotel
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Resort Hotel Langkawi

Frequently asked questions

Does ZEN Premium Casa Loma Resort offer free cancellation for a full refund?
Yes, ZEN Premium Casa Loma Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at ZEN Premium Casa Loma Resort?
Yes, there's an outdoor pool.
Are pets allowed at ZEN Premium Casa Loma Resort?
Sorry, pets aren't allowed.
Is parking offered on site at ZEN Premium Casa Loma Resort?
Yes, there's free self parking.
What are the check-in and check-out times at ZEN Premium Casa Loma Resort?
Check-in start time: 3 PM; check-in end time: 11 PM. Check-out time is noon.
What is there to do at ZEN Premium Casa Loma Resort and nearby?
ZEN Premium Casa Loma Resort has an outdoor pool and spa services.
What's the area around ZEN Premium Casa Loma Resort like?
ZEN Premium Casa Loma Resort is a short 11-minute walk from Tengah Beach and 11 minutes' walk from Pantai Tengah Beach.

ZEN Premium Casa Loma Resort Reviews

Reviews

6.2

Good

6.4/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Fair

Overall resort has a terrible stench, problem with their sewage treatment. The room is very run down and the hot shower in our room is not working. The mini fridge is missing in our room. After our complaint to the reception they only replace the fridge on the 2nd night. The only good thing about this resort is the location, nearby eatery places. The hotel name has changed to Airis Sanctuary Resort since July but no one informed us.
STan, 2-night trip with friends
Verified Expedia guest review

2/10 Poor

First of all, this property has changed management and been renamed 'Airis Sanctuary' since Jun 2019. It would be good if you could update your website as we had trouble trying to locate it on Waze. The property is very poorly maintained and the sewage smell that comes out from the drain is terrible. It even permeates the lobby at times. Overall the property is in poor condition and understaffed. Our room was not cleaned on the second day of stay. The room had only two lights (bulbs) and one was fused when we checked in. We reported it but nobody fixed it. The next day we reported it again and until we checked out it was not fixed.
MeiLeng, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Happy
Amazinggg very good
Tengku Shatirah Amanda, 3-night business trip
Verified Hotels.com guest review

2/10 Poor

Tatally bad lousy service for front service, management, facility as well. Bad
kenny, 2-night trip
Verified Ebookers guest review

6/10 Good

Ok value, not luxurious
Was alright for the price. Not luxurious but not too far from the beach and a lot cheaper than most beachfront places. River in the middle of the chalets was a bit of a brown swamp. Chose not to eat, drink or swim here but it was chose enough to good bars and restaurants (Sugar and One Love in particular) not to matter
Verified Hotels.com guest review

4/10 Fair

don't book there not worth the money
staff seemed friendly but asking them to fix your tv . I had to do it my self.. the lady boys at front desk was to busy playing on the phones and when it came to night time asking them for some thing. they was to busy I'm the other hotel rooms partying . and getting ready to go out.. the breakfast was so late kitchen filthy. and the swimming pool was green that u could not see your hand in it.. I would never stay there again.. room was acceptable
Verified Expedia guest review

2/10 Poor

if once any body stay , no body repeat
no water, no cooling,, all useless
Verified Hotels.com guest review

6/10 Good

need improvement on tv reception. the rest is ok
Verified Hotels.com guest review

6/10 Good

Cider price has increased over night
The pool bar was nice. But the price of the cider has increased over night. The beer is quite expensive for a duty free island. They should sell some small bites at the Pool area
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

Not really family friendly hotel
This hotel building design is very nice but not the interior of the room. The most concerned of me is the sound proofing. We can hear whoever talk or tv sounds of the next room guest. This is not only inside the room but we can hear from outside of others room too. And the breakfast choice is few so everyday we only eat bread and egg.
Verified Hotels.com guest review

10/10 Exceptional

Great hotel
Value for money
Verified Hotels.com guest review

4/10 Fair

A Bit Sad
A bit dated and neglected in need of attention mould in shower...Pool area never cleaned in 5 days and pool quite dirty....Breakfast Very Hit & Miss one day we were given McDonald's?...Staff were busy doing nothing most of the day....and left clean laundry abandoned on the path for nearly 24 hrs...Shame as it has a nice position and surroundings..
Verified Hotels.com guest review

4/10 Fair

Do not expect much
Hotel is in a good location is about the best I can say about this hotel. Rooms are poorly maintained and cleaned and not serviced daily unless you complain. Breakfast is limited for westerners, toast, cereal and baby hotdog sausages unless you like rice and noodles. Pool was clean for the day of arrival but did not seen the pool cleaned while there as had many insects and leaves floating (even a dead frog) in it.
Verified Expedia guest review

6/10 Good

Average hotel, value for money.
Room reasonably clean. We stayed for 2 nights. On first day, found that basin of bathroom was not draining, informed receptionist and requested for repair. Upon returned to room in evening, someone appeared to have attended to faulty drainage of basin but still Not draining! Request to look into this problem the next day, till we checked out on 3rd day, problem Not Resolved!
Verified Expedia guest review

4/10 Fair

Hits and misses
The hotel could have been the cosy, laidback resort it set out to be if not for the general upkeep which was appalling. Our rooms were clean, but the aircon was wonky, every unit's door creaked terribly (we were woken every morning by our early-rising neighbours), the basin almost disconnected from the wall when I leaned on it (!!), and the towels were stained yellow. At least the wifi and tv reception was great. The main reason I chose this hotel was the pool, which looked lovely in the online photos. But in reality, it was filled with all manner of fallen foliage and dead insects, and a male staff who was sweeping around the pool simply shrugged and said he had no idea when or IF the pool would be ready. Don't EVER opt for the breakfast. The selection was paltry and tasted terrible (how do you screw up fried eggs?), and the cook spent more time staring into space and watching tv, which explained why the food and coffee were constantly running short. The hotel is too far from any decent eateries and the main Cenang area, which was fine with me since I wanted somewhere quiet. The nearest beach is Tengah Beach about ten minutes' walk away, much quieter and less commercialised than Cenang Beach. The hotel's only saving grace is its reception staff who were helpful and friendly and generous with info.
Verified Expedia guest review

2/10 Poor

Dirty toilet
The room is still acceptable with a nice view but the toilet is extremely dirty. It can actually be cleaned but they leave all the black stains there, probably because they are lazy to clean it. The basin is clogged and a lot of ants in the bathroom.
Verified Expedia guest review

4/10 Fair

Verified Hotels.com guest review

6/10 Good

Average for a low cost 'resort'
For a new hotel the bathroom condition was very disappointing, water was leaking into the bedroom through the wall and sink was falling of the wall. Fridge worked in only one room but air con worked very well in both. Pool is amazing and they are building a great sunken pool bar which will make the pool area a great spot to hang out. The rooms surround a lovely pond with water feature which is relaxing to listen to. Breakfast comes from another hotel in the morning, delivered by car, so is quite late - around 8am start and there is around 4 different dishes to choose from as well as toast and cereal. Staff were nice and did their best to help out with everything. Hotel is walking distance from main shopping/eating street but there is restaurants and minimarts even closer also.
Verified Hotels.com guest review

6/10 Good

Everything is good except breakfast.
Clean, nice environment. Good service. But bad service for breakfast. 1st day the breakfast server at 0830, 2nd day 0900am, 3rd day 0930am. Everyday I waste almost 1 and half hour waiting for the breakfast. Also there are less variety of breakfast. The food is not enough as well.
Verified Expedia guest review

6/10 Good

Good loctation
Lots of potential but not there yet. great swimming pool and rooms around. Lake. Limited cafe service and breakfast. Rooms could be cleaner. This hotel is new and will need investment to irove and maintain standards.
Verified Hotels.com guest review

8/10 Very good

Beautiful resort, quiet environment, helpful staff
Nice little houses with balcony where u can enjoy a drink in front of the pond. Nice swimming pool. Helpful and polite staff. Not located in the city center, a little bit far from Cenang beach, but u can get silence there.
Verified Hotels.com guest review

10/10 Exceptional

Hidden treasure
Langkawi was a wonderful place for sightseeing tours, water sports and relaxing. Locals very friendly.
Verified Expedia guest review

10/10 Exceptional

Very nice
Wonderful staff, great buffet, clean room. I had a great time.
Verified Expedia guest review

10/10 Exceptional

Worth every penny
Not exactly in Cenang beach and little hard to find as the sign was broken but loved the location. Rooms were clean and well maintained, but 2 plugs weren't working. Hotel staff were very friendly. Value for money. Pool was under construction but it looks great!
Verified Hotels.com guest review