6/10 Good
28 Apr 2014
Loved the Room, Staff was a Disappointment
This is a new hotel in Conklin, AB built by the owners of the gas station and the motel at the entrance to the town. I reserved and paid for this room on Expedia for a getaway with my wife while I was working around the area. I arrived and found the front desk to be deserted and had to call into the other room to find someone to help me. I told the person at the front desk that I reserved a room and told the clerk my name. She spent the next few minutes typing in my information into the computer and then decided to charge me again from my room!!! She handed me the credit card machine with a charge on it. I had to tell her that I already paid for the room on Expedia. This left a bad taste in my mouth. I was given my key and was told that I could go to my room while they contacted Expedia to confirm my payment.
The room itself was nice and new. The bed was firm and provided enough support for a good night sleep. I only had a shower in my room, but I think there is a lack a bathtubs at this hotel as this is the third room I have stayed in at this hotel with only a shower. Management should probably do a better job of training its staff. Aside from the staff, my stay at the hotel was pleasant.
Yosh
Verified Expedia guest review