Looking at the hotel.com website it was not clear I would be stopping in a mobile home, not happy. I also booked this location specifically for a night out at a favourite night spot in Benidorm 'Benidorm Palace'. Because my Mum is registered disabled we decided to drive the car up to the reception area, and then got a taxi into Benidorm. The show at the Palace didn't finish until 1.30AM. When we retuned to the hotel we were refused access by car, and was told to walk to our mobile home which was at least 500 meters away from reception. At this point I was told no cars are allowed into, or out of the site after 12midnight. This was not told to use when we checked in, or displayed on the hotels.com website. I tried to reason with reception but they would not let our car in under any circumstances, although we did witness them letting one out after we arrived. Even showing the reception staff my Mums disabled badge had no affect. Luckily my Mum survived the ordeal, although extremely affected by the distance she had to walk. I'm absolutely disgusted with the attitude of the staff at the resort, and recommend to everyone not to stop there.