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The Douglas Hotel

3.0 star property
City centre Hartlepool guesthouse with bar/lounge

Photo gallery for The Douglas Hotel

Terrace/patio
Iron/ironing board, free WiFi, bed sheets
Reception hall
Reception
Front of property
In the heart of the city, The Douglas Hotel offers a warm welcome with a bar and free in-room WiFi. Connect with colleagues in meeting rooms or plan your next event at the banquet hall; tour/ticket assistance is also available to help you explore.

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Air conditioning
  • Non-smoking
  • Free WiFi

Main amenities (4)

  • Bar/lounge
  • Meeting rooms
  • Tour/ticket assistance
  • Banquet hall

Feel at home (5)

  • Private bathroom
  • Television
  • Coffee/tea maker
  • Bath or shower
  • In-room climate control (air conditioning)
The current price is AU$99
includes taxes & fees
24 Mar - 25 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Twin Room, 2 Single Beds

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, 2 Single Beds

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe
  • 9 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 1 Single Bed

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Single Bed

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe
  • 5 sq m
  • Sleeps 1
  • 1 Single Bed

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7.4 out of 10, Good, 258 reviews
The price is AU$106
includes taxes & fees
23 Mar - 24 Mar
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About the area

Map
2 Grange Road, Hartlepool, England, TS26 8JA

What's nearby

  • Hartlepool Maritime Experience - 15 min walk - 1.3 km
  • Museum of Hartlepool - 17 min walk - 1.4 km
  • Monkey Statue - 4 min drive - 2.5 km
  • Seaton Carew Beach - 8 min drive - 4.3 km
  • Riverside Stadium - 21 min drive - 23.9 km

Getting around

  • Durham (MME-Teesside Intl.) - 38 min drive
  • Seaton Carew Station - 5 min drive
  • Hartlepool Station - 10 min walk
  • Billingham Station - 18 min drive

Restaurants

  • ‪The Showroom - ‬5 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪King Johns Tavern - ‬3 min walk
  • ‪The Park Inn - ‬6 min walk
  • ‪The Mill House - ‬8 min walk

About this property

The Douglas Hotel

Located near a train station, The Douglas Hotel is a great choice for a stay in Hartlepool.

Languages

English, Hindi, Urdu

At a glance

DONE

Hotel size

    • 17 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: noon; check-in end time: 10:00 PM
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 10:30 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • There is no front desk at this property
    • The host will greet guests on arrival
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Bar/lounge

Working away

  • Meeting rooms

Services

  • Tour/ticket assistance

Facilities

  • Banquet hall

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Towels

Stay connected

  • Free WiFi

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Douglas Hartlepool
Douglas Hotel Hartlepool England
Douglas Hotel Hartlepool
Douglas Hotel
OYO Douglas Hotel
OYO The Douglas Hotel
The Douglas Hotel Guesthouse
The Douglas Hotel Hartlepool

Frequently asked questions

Does The Douglas Hotel offer free cancellation for a full refund?

Yes, The Douglas Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Douglas Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at The Douglas Hotel?

Sorry, there's no on-site parking at The Douglas Hotel.

What are the check-in and check-out times at The Douglas Hotel?

Check-in start time: noon; check-in end time: 10:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10:30 AM. Late check-out is available for a charge (subject to availability).

What's the area around The Douglas Hotel like?

The Douglas Hotel is in the heart of Hartlepool, a short 15-minute walk from Hartlepool Maritime Experience and 8 minutes' walk from Victoria Park.

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The Douglas Hotel Reviews

Reviews

7.0

Good

7.8/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Really laid back and one of the only hotels who welcome homeless amazing people
Katlyn, 1-night trip

10/10 Exceptional

Good nights sleep
Decent for a night stay. Room was clean
Michael, 1-night trip

8/10 Very good

Parking restrictions on streets around hotel
Matthew, 1-night trip

10/10 Exceptional

Great experience!
Great stay and good prices, good amenities nearby as well.
Faisal, 2-night trip

8/10 Very good

Good location and was walkable to town
Brian, 1-night trip

2/10 Poor

We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel
Kim, 2-night trip

2/10 Poor

Arrived 30min before check-in deadline; was stood at door for 10min trying phone no on door, phone no I'd previously been sent an entry code from, & ringing 'Ring' doorbell, before a (not particularly friendly) answer... Was panicking that I'd be roomless for the night. (Had had a previous poor stay but was desperate for somewhere convenient/cheap due to partner being kept in hospital.) And was almost out of phone charge! On approach to room (& spotting a discarded mug in the hallway that had been since morning) I was hit by smell of cigarette smoke, then a man (smoker) came in from fire escape adjacent to my room. There was a bundle of dirty bed linen on the hallway floor to the other side of my door. Within my room: *No TV remote - TV unusable without (buttons on unit wouldn't access the menus sufficiently) *I realised I would have to watch TV on my (lacking charge) phone, then realised there was only 1 power socket near the 'desk' - far from bed - but no seat so had to stand & hold it *took a while to realise I was overlooked by the 'smokers balcony', so quickly pulled blind *noticed something (underwear?) stuffed in the ceiling light, so had to keep it off to avoid fire risk (understand the staff unlikely to notice if a guest had done this) *The smell of cigarette smoke wafting in to the room was unbearable, then I realised the windows had been left open, closing the windows was a challenge reaching past desk and blind doesn't go back up *Floors not vacuumed/swept/mopped
Clare, 1-night trip

6/10 Good

Very dated could do with painting the room and furniture is falling apart towel had holes in it
Michael, 4-night trip

10/10 Exceptional

Good Value
Effective. Good bed. Good Wifi. Clean.
Svein Ola, 1-night trip

6/10 Good

Cold shower!
Room was clean and comfortable but a cold shower is unacceptable
Darren, 1-night trip

8/10 Very good

Visit to Hartlepool
The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.
STEPHEN, 2-night trip

2/10 Poor

The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com
Stephen, 2-night trip

4/10 Fair

In the middle of a badly needed refurb.
The hotel was halfway through a much needed refurbishment, however this meant duvets filled corridors, wet paint on multiple walls and there were still electrical fittings hanging off the walls (including, rather disconcertingly the shower fan switch dangling over the bath). That said, the room was a good size and the staff were friendly.
Will, 1-night trip

6/10 Good

Get what you pay for
Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long
Bill, 1-night trip

6/10 Good

Barely adequate
I guess you get what you pay for! Could not login to connect to wifi. Spoke to someone on the phone and met no-one.
Peter, 1-night trip

4/10 Fair

Tiny room, small bed, no staff around, two of four light fittings broken, only extremely limited choice of TV (only two channels working), very hot room (no AC or fan), more like a hostel than a hotel - not a welcoming place...
Thomas, 2-night trip

6/10 Good

I didn't want to post a negative review but this is several times that I've been chased up. For the price the place is fine but unfortunately the rooms aren't closed after cleaning. On entering the room the toilet was full and the flush wasn't working, not a great problem as a bucket nearby. Otherwise no problems.
David, 1-night trip

6/10 Good

Basic hotel but with parking issues
Very basic hotel (which was expected considering the price) and the room was VERY tired looking with what looked like a repaired (but not painted) ceiling and the worst view of any hotel I've ever stayed in. I do have an issue with the parking, It is listed as having parking, which I queried to be told that it was residential on street parking, which would be a problem if I checked in before 6pm or out after 8am, as outside of those times, the parking is permit only.
Richard, 1-night trip

2/10 Poor

Absolutely disgusting! room hadnt been clean empty bottle of vodka left in room from previous person. Dead flys stuck to wall used sugar packets left on floor. Stained carpets all round dirty room. Bathroom walls cracked. No bar or restaurant open. Will not be returning!
Danielle, 1-night trip

2/10 Poor

Unacceptable customer service
I got there, knowone to greet us, they couldnt find our booking, so we had to find another hotel last minute, paying extra money we did not budget for. At 2am the hotel emailed, stated they could not facilate a room, and now after 6 days I am still trying to get our money back.
brett, 3-night trip

2/10 Poor

Don't recommend this hotel to anyone
Only ever talked to the owner by phone, who sent me a text with a room number, to find someone else in that room. Rang up again and he sent a second text for a different room. No towels or cups in the room, rang up again, and we found them left outside our door on our return but only 1 large towel and 1small, and cardboard cups. No hot water at all, in sink or shower for the 2 days we were there. TV remote not working. Other people in other rooms had the same problems - see photo
Cynthia, 2-night trip

2/10 Poor

Room not clean, fire alarm went off at 5.30am, everyone standing outside for half an hour, tried calling both numbers for the hotel and out of hours, no one answered or called back, after an hour standing in the rain with obviously no staff on site we re entered the building potentially risking our lives and got our bags and left, we continued our sleep in the vans… I’m presuming they’re housing homeless as young kids were partying till around 3am in one of the rooms, very noisy - absolutely no good when you need to sleep and have work the next day
2-night trip

2/10 Poor

On arrival windows wide open. Freezing cold. This was to try and get rid of the smell of damp. Black mould on the walls. No cover on the light. Door handles snapped off. Unable to lock window. No hot water pressure. Lates of dust on bed head. Seat threadbare. No one on reception no staff available on phone. I left. Has to be the worst hotel I’ve ever been in.
Michael, 1-night trip

2/10 Poor

The hotel should be closed down as is not fit for purpose our room was flood on the first morning i got up and no electricity they moved us to another bedroom and the water was starting to come in to that one aswell they then moved us to another one where the toilet was not fixed to the flooring and was leaking aswell the hotel is filthy. My sister-in-law room they had no hot water another person in room 4 had no hot water and no electricity i have videos and photos. And im looking for a full refund
Patrick, 3-night trip

2/10 Poor

Poor
Hotel was easy enough to find from the train station. Upon arrival, reception un-manned and a phone number to call to gain access. Restuarant, bar and other facilites not open and seemingly untouched for years, all seemed very un-secure. Room was open with key on bed, not hoovered and hald eaten condiments. No tea or coffee facilites and masking tap round he floor in bathroom where decoration had taken place? Overall very grimey and dirty albeit bedding seemed clean enough. Does anyone actually manage this property? No staff present at all and seemed like no care or attention given to this hotel for many many years. Speaking with locals, their response when mentioning where we were staying was somewhat to be desired. Honest review, do not book this hotel until it has been closed, refurbished and rightly cared about.
Dan, 1-night trip