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Arrow on Swanston

3.5 star property
Family-friendly aparthotel with outdoor pool, near Lygon Street
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Arrow on Swanston

Premium Penthouse Apartment
Outdoor pool
Premium Penthouse Apartment | City view
Exterior
Two Single Bedroom Apartment | Living area

Reviews

7.0 out of 10

Good

Popular amenities

  • Restaurant
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Gym
    Gym
  • Lounge area
    Lounge area
  • Pool
    Pool
Main amenities
  • 200 smoke-free apartments
  • Daily housekeeping
  • Restaurants
  • Outdoor pool
  • Fitness centre
  • Sauna
  • Self parking
  • Coffee shop/cafe
  • Conference centre
  • Business centre
  • 4 meeting rooms
  • Terrace
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Kitchenette
  • Separate sitting area
  • Television
  • Terrace
The price is AU$111
includes taxes & fees
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Studio Apartment

Studio Apartment

Studio Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Hairdryer
  • 27 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment

Deluxe King Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area

Deluxe One Bedroom Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment

Two Bedroom Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Hairdryer
  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment

4 Bedrooms Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
4 bedrooms
  • 4 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Single Beds and 1 Single Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment

Two Single Bedroom Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedrooms Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
2 bedrooms
  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment

Triple Single Beds Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Hairdryer
  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment

Premium Penthouse Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment

Penthouse Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment

Deluxe Family Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
2 bedrooms
  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Single Sofa Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Studio Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Apartment

  • Sleeps 2
  • 1 Double Bed

View all photos for Two Single Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Two Single Bedroom Apartment

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Two Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe King Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe King Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe One Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Spacious Family Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Spacious Family Apartment

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Double Beds

View all photos for Two Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Two Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Penthouse Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Family Penthouse Apartment

  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Triple Single beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Triple Single beds

  • Sleeps 3
  • 3 Single Beds

View all photos for One Bedroom Penthouse Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Penthouse Apartment

  • Sleeps 3
  • 1 Single Sofa Bed and 1 Double Bed

Similar properties

Interior entrance
Great Southern Hotel Melbourne
Parking available
Free WiFi
Restaurant
Air conditioning
8.2 out of 10, Very good, (1655)
The price is AU$95
includes taxes & fees
22 Dec - 23 Dec
Great Southern Hotel Melbourne
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About the area

Map
488 Swanston Street, Carlton, VIC, 3053

What's nearby

  • Queen Victoria Market - 7 min walk - 0.6 km
  • Melbourne Museum - 14 min walk - 1.2 km
  • Princess Theatre - 14 min walk - 1.2 km
  • Marvel Stadium - 3 min drive - 2.8 km
  • Rod Laver Arena - 3 min drive - 2.6 km

Getting around

  • Melbourne, VIC (MEB-Essendon) - 21 min drive
  • Melbourne Airport (MEL) - 25 min drive
  • Melbourne, VIC (AVV-Avalon) - 41 min drive
  • Showgrounds Station - 6 min drive
  • Flinders Street Station - 18 min walk
  • Southern Cross Station - 25 min walk
  • Melbourne Central Station - 7 min walk
  • Flagstaff Station - 14 min walk
  • Parliament Station - 16 min walk

Restaurants

  • ‪Little Bang Espresso - ‬3 min walk
  • ‪Captain Melville - ‬4 min walk
  • ‪Hareruya Pantry - ‬4 min walk
  • ‪Ini Studio - ‬4 min walk
  • ‪Humble Rays - ‬4 min walk

About this property

Arrow on Swanston

Arrow on Swanston offers a great location, putting you within a short 10-minute walk of Melbourne Central and Queen Victoria Market. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Cafe Crema, which serves local cuisine and is open for breakfast and lunch. A fitness centre and a sauna are offered, and apartments have conveniences such as fridges and microwaves. Fellow travellers love the location. The property is only a short walk to public transportation: Melbourne Central Station is 7 minutes and Flagstaff Station is 14 minutes.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

At a glance

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is 10:00 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The property charges 3.8 per cent for credit card payments
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (AUD 25 per night; includes in/out privileges)
  • Height restrictions apply for on-site parking

Family friendly

  • Children stay for free (see details)
  • Free cot/infant bed
  • High chair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Coffee/tea maker
  • Electric kettle
  • Cookware/dishes/utensils

Dining

  • 1 restaurant and 1 coffee shop/cafe
  • Snack bar/deli
  • Coffee/tea in a common area

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall shower head
  • Free toiletries
  • Towels provided
  • Hairdryer

Living spaces

  • Sitting area

Entertainment

  • 40-inch LCD TV with digital service

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Near a laundromat

Work spaces

  • 4 meeting rooms
  • Business centre
  • Laptop workspace
  • Conference centre (9688 square feet of space)

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Local maps
  • Luggage storage
  • Blackout curtains
  • Iron/ironing board (on request)
  • Corner/local shop
  • Banquet hall

Location highlights

  • Near a metro station
  • Near a train station
  • In the business district
  • In the shopping district
  • In the city centre
  • In the entertainment district
  • Near a health or beauty spa
  • Near a hospital

Things to do

  • Fitness centre
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme parks nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 200 rooms
  • 9 floors
  • 1 building
  • Built in 2003

Special features

Dining

Cafe Crema – This café specialises in local cuisine and serves breakfast, lunch and light fare.

Fees & policies

Refundable deposits

  • Breakage deposit: AUD 100.00 per stay

Optional extras

  • Credit card charges are subject to an extra charge of 3.8 per cent

Parking

  • Self-parking costs AUD 25 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility

Policies

Only registered guests are allowed in the guestrooms.
On-site parties or group events are strictly prohibited.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.

Also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Frequently asked questions

Does Arrow on Swanston offer free cancellation for a full refund?
Yes, Arrow on Swanston does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Arrow on Swanston?
Yes, there's an outdoor pool.
Are pets allowed at Arrow on Swanston?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Arrow on Swanston?
Yes. Self-parking costs AUD 25 per night.
What are the check-in and check-out times at Arrow on Swanston?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is 10:00 AM. Contactless check-out is available.
What is there to do at Arrow on Swanston and nearby?
Have fun with nearby activities such as cycling, hiking and rock climbing. Enjoy a swim in the outdoor pool or use the aparthotel's other amenities, which include a sauna and a fitness centre.
Are there restaurants at or near Arrow on Swanston?
Yes, Cafe Crema offers local cuisine.
Does Arrow on Swanston have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a stovetop, a fridge and a microwave.
What's the area around Arrow on Swanston like?
Arrow on Swanston is in Carlton, a short 7-minute walk from Melbourne Central Station and 6 minutes' walk from Melbourne Central. Travellers say that the aparthotel is in a great location.

Arrow on Swanston Reviews

Reviews

7.0

Good

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Good

Terrible
The position of the property was great. That’s where it stops. The furnishings were years old and terribly uncomfortable. The bed and pillows and bedding were terrible. The chairs on the patio were that old they were cracked and couldn’t sit on it. The so called sofa was old and propped up with timber. Out in the entrances and hallways the floors were dirty And even the reception felt grubby. Won’t be staying there again and wouldn’t recommend it anyone. Another stayed in another room and it was terrible as well.
Noel, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Basic or the worst room ever!
Very basic and in a poor state. Family apartment with a sofa bed couch that you worried it would collapse if you sit on it. Used this for my daughter to sleep on, it folded up during the night. Most uncomfortable thing ever. Definately wouldn't stay here again! Location was good, close to Vic markets.
Scott, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Location is good but that’s about it!
Location is great - Swanston St with a tram stop literally at the front door. A short stroll to Lygon St, Queen Vic Markets and The library. The view from the terrace was amazing but unfortunately the praise stops there. We booked the penthouse apartment for our family of 4 for a four night stay, which advertised a queen bed and a sofa bed. The ‘sofa bed’ was a dodgy old futon that barely fit our 9 year old..no bedding other than an old, faded doona and only 1 pillow. The bedding on the queen bed was old and ratted and so thin. Everything felt stingy and cheap, not even any comfortable seating. It appears the apartment is privately owned and ran by Arrow on Swanston. We had to ask for extra towels and when I complained about the bedding their care factor was zero, but did provide a rollaway bed promptly which led me to believe it happens often. We have travelled to many different hotels in our time so you expect a certain amount of ammenities when you spend your hard earned cash on the holidays. There weren’t even any wine glasses in the ‘fully equiped’ kitchen, just one stinky tea towel and only 3 of everything else. So stingy! The staff didn’t give a hoot about my complaints hence this detailed review :) Won’t be staying again!
Aimee, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Anthony, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 2-night trip
Verified Hotels.com guest review

6/10 Good

Disappointed with room as it was quite cramped, couch unusable as it was very low and saggy. Room was also very noisy.
2-night business trip
Verified Hotels.com guest review

8/10 Very good

Maureen, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Karen, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Konstantino, 1-night trip
Verified Hotels.com guest review

2/10 Poor

If 0 Was An Option I'd Give That
The listing says the Studio Apartment contains: 1) blackout curtains 2) city view 3) rainfall showerhead. 4) sleeps 3 It doesn't have any of these. No hand towels, no dish detergent and the reception staff barely speak English. The room was also dirty. Avoid at all costs.
4-night trip
Verified Hotels.com guest review

4/10 Fair

Great location property needs work
Fabulous location. The property is dated and photos dont represnt its cureent state. The pool in partcular was underwhelming. Holes either side of the airconditing unit where it had been installed. Amenities in the room were fabulous full kitchen much appreciated. Despite no smoking signs everywhere the hotel reeked of cigarette smoke. Had the window open our entire stay to help address that which meant extra noise as there is construction in the area. Could be a problem if you are a light sleeper.
Amanda, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Not a nice stay at all
Was very disappointed in my stay the hotel is so out of date the building smells and the Internet photos don't look nothing like the hotel wouldn't recommend staying here
Alissa, 2-night trip
Verified Hotels.com guest review

6/10 Good

The property is in desperate need of a revamp. Furniture is old and damaged. The plug in the kitchen sink did not fit making dish washing extremely difficult. The shower rose was so low that I was unable to get my head under to wash my hair. The bottom sheet on the bed was the wrong size, becoming uncomfortable during the night as it moved and rolled up. The room was nothing like the picture viewed when booking. The venue is ideally located on the tram line and within walking distance of Queen Victoria Market.
Carol, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Great location, otherwise hotel decor dated, no room service to change towels, replenish toiletries, make beds or empty bins. Small cockroaches an issue. On check in I was told room was ready & I could check in , then they demand an early check in fee so I could check in 30 minutes early. They need to revise what they do . Below average
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great location for the purpose of my trip. Friendly & helpful staff. Very good property for a 3 star hotel.
Adam, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The positive about this is there is a tram stop right out the front and also the lady who checked us in was lovely. The downside was the cleanliness and lack of bedding for the pull out sofa. We had a room for 5 people so used the sofa. We booked and paid for 5 but no linen provided for the 5th. When we asked and collected extra linen they couldnt even provide a pillowcase for the pillow and the blanket had burn marks over it. Sofa was horrendously uncomfy and all you felt were the wooden frame under it. Not even enough cups for us all. This room wasnt set up for 5. I am not fussy with much but i expected a pillow case for hygiene purposes at the very least
Telysa, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Surprisingly Good Value: A Hidden Gem on Swantson
I recently stayed at Arrow Hotels on Swantson Street, and I wanted to share my experience. Initially, I was concerned after booking a non-refundable room; the photos online were inaccurate, and I wished I could have canceled. I read a number of reviews that raised my worries, but being a seasoned traveler, I thought it couldn't possibly be worse than a homestay. With low expectations, I approached my stay. Surprisingly, I found the hotel to be just fine! It was clean and provided everything needed for a one-night stay. My motto turned out to be "bad that it was so good in the end," as my mom and I ended up having a great time. The facilities were decent – a clean room and a shower, although the shower door did fall off (but honestly, it was manageable). Given the price and its excellent location, I would certainly consider coming back. The hotel staff were friendly and helpful, which made the experience even better. Is it the Ritz? No, but for the value, it’s absolutely worth it. I’d recommend Arrow Hotels on Swantson Street if you’re looking for an affordable place that delivers more than you might expect. Overall, thumbs up from me!
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Bonnie, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good communication with staff as I was checking in very late & accomodated a late check-out request. Though the building was suppose to be non-smoking, the hallway already smelled of cigarette where my room was. But overall the accomodation itself was comfortable, clean, basic ammenities for comfort was there.
Ramona, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Check-in was slow, might have been a new guy.
Jodi, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Dinning area of the hotel is very big and beautiful
Alexandra, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Property is located in the centre of the city due to which it is easy to find and get things easily
Anne, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Service is quite nice and all the staff members are very friendly
Lisa, 1-night romance trip
Verified Expedia guest review

6/10 Good

Communication was average, cleanliness was average. Since arriving home my son in law and 4 year old have bed bites over them. Have emailed Arrow on Swanson and no reply Will not stay her again.
Katrina, 3-night trip
Verified Wotif guest review

10/10 Exceptional

Property is located in the heart of city due to which it’s quiet safe
Nicola, 1-night family trip
Verified Expedia guest review