Located in the heart of the city, Borough Arms Hotel offers a warm welcome with dry cleaning/laundry services and a restaurant. Stay connected with free in-room WiFi, unwind at the bar, or plan an event in the banquet hall.
26 King Street, Newcastle-Under-Lyme, England, ST5 1HX
What's nearby
Royal Stoke University Hospital - 4 min drive - 3.4 km
Waterworld - 4 min drive - 3.0 km
Regent Theatre - 6 min drive - 4.3 km
Victoria Hall - 6 min drive - 4.3 km
Trentham Gardens - 9 min drive - 7.8 km
Getting around
Manchester Airport (MAN) - 37 min drive
Longport Station - 5 min drive
Crewe Station - 14 min drive
Kidsgrove Station - 14 min drive
Restaurants
The Hopwater Cellar - 18 min walk
Victoria Hotel - 3 min drive
KFC Newcastle under Lyme - Liverpool Road - 11 min walk
The Shed - 3 min drive
Starbucks - 16 min walk
About this property
Borough Arms Hotel
Located near a train station, Borough Arms Hotel is a great choice for a stay in Newcastle-Under-Lyme. The pub is a great place to grab a drink, and guests looking for a bite to eat can visit Ostler Restaurant, which serves British cuisine and is open for breakfast, lunch and dinner. Fellow travellers say great things about the helpful staff and overall value.
Languages
English
At a glance
DONE
Hotel size
40 rooms
Arranged over 3 floors
DONE
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: 4:00 AM
Contactless check-in and check-out are available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free on-site self-parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 8:00 AM–10:00 AM
Restaurant
Bar/lounge
Working away
Meeting rooms
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Facilities
2 buildings/towers
Built in 1783
Safe-deposit box at front desk
Banquet hall
Accessibility
Wheelchair-accessible registration desk
Upper floors accessible by stairs only
Room amenities
Be entertained
LCD television
Home comfort
Heating
Coffee/tea maker
Iron/ironing board (on request)
Sleep well
Bed sheets provided
Freshen up
Bath or shower
Free toiletries
Hairdryer (on request)
Towels
Stay connected
Free WiFi
More
Daily housekeeping
Mobile key entry
Special features
Dining
Ostler Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Gladstone Lounge Bar – This pub only serves lunch. Open daily.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately GBP 9.50 for adults and GBP 6.95 for children
Early check-in can be arranged for an extra charge of GBP 10.00 (subject to availability)
Late checkout can be arranged for an extra charge of GBP 10.00 (subject to availability)
Policies
This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Only bookings from non-local guests are accepted. Guests whose residence is within the same city as the property will not be allowed to check in.
Also known as
Borough Arms Hotel Hotel
Borough Arms Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Newcastle-Under-Lyme
Borough Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Hotel Hotel Newcastle-Under-Lyme
Frequently asked questions
Does Borough Arms Hotel offer free cancellation for a full refund?
Yes, Borough Arms Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Borough Arms Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Borough Arms Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Borough Arms Hotel?
Check-in start time: 2:00 PM; check-in end time: 4:00 AM. There's a charge of GBP 10.00 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of GBP 10.00 (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Borough Arms Hotel and nearby?
Recommended spots to visit include New Vic Theatre (1.3 mi) and Royal Stoke University Hospital (1.9 mi), along with Waterworld (2.5 mi) and The Potteries Museum and Art Gallery (3 mi).
Are there restaurants at or near Borough Arms Hotel?
Yes, Ostler Restaurant offers British cuisine.
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Borough Arms Hotel Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6/10
Cleanliness
8.4/10
Staff & service
7.6/10
Amenities
6.8/10
Property conditions & facilities
7.2/10
Eco-friendliness
Popular mentions
Room
Service staff
Value
Food
Location
Breakfast
Bed
Lobby
Shower
Bathroom
Reviews
10/10 Exceptional
21 June 2025
Back again!
Second time here, friendly helpful staff..
Richard
Richard, 1-night trip
10/10 Exceptional
28 June 2025
Back again, all good
My 2nd or 3rd stay, and happy to stay again, good value, great helpful staff.. No complaints at all 👍☺️
Richard
Richard, 1-night trip
8/10 Very good
6 July 2025
Team make everything run like a dream
Professional, friendly team make everything run like a dream.
Perfect beds, excellent breakfasts, knowledgeable staff and friendly atmosphere.
Only minor flaw was the Annex rooms just need a slight modernisation.
Paul
Paul, 3-night trip
6/10 Good
18 June 2025
Very dated hotel, it’s like going to a 1990’s room.
Omar
Omar, 1-night trip
8/10 Very good
24 Jan 2025
Staff were lovely, friendly and welcoming. Room was in the annex, clean and comfortable but a little chilly.
Food was delicious and breakfast really great.
Ian
Ian, 1-night trip
10/10 Exceptional
22 Mar 2025
The building itself is old and as a result has a lot of charm, I needed somewhere to stay close to stoke hospital but didn’t want to break the bank, this hotel didn’t, the staff were all friendly bed was clean and comfy, I will say take toiletries though as the ‘complimentary’ ones consisted of 2 small soaps. Breakfast was lovely and worth the extra expense
Leanne
Leanne, 1-night trip
10/10 Exceptional
6 Feb 2025
Very good value for money
Nick
Nick, 1-night trip
8/10 Very good
21 Oct 2024
We stayed for 2 nights, the staff were friendly and helpful, food was good, bar was ok. It’s an older style hotel that is clean and tidy
Trevor
Trevor, 2-night trip
10/10 Exceptional
21 Dec 2024
Convenient stay
My stay was brief, only 1 night, the hotel was very festive, with a Christmas
Party in full swing..
A comfortable bed, and good, shower was all i needed.
My second stay here...
Good value traditional hotel..Good parking , sadly no time for Breakfast!
Richard Mark
Richard Mark, 1-night trip
6/10 Good
17 Jan 2025
OK
Could do with an update, but served the purpose. Good position, ample car parking and good access.
Staff were polite and helpful, decent value for the money!
Graham
Graham, 1-night trip
6/10 Good
11 Feb 2025
Did not like staying in the annexe
Gwenfair
Gwenfair, 1-night trip
4/10 Fair
12 May 2025
Very poor cleanliness
Room quality was poor, stains on the carpet, chair and desk.
The bathroom wasn’t cleaned well.
The bedding appeared clean but there was stains on the base of the bed.
Wouldn’t recommend staying here unless there is nowhere else available.
Ian
Ian, 1-night trip
10/10 Exceptional
3 Mar 2025
We stayed over attending a wedding .
The room was comfortable snd clean .
The staff twere pleasant thoughtful and nothing was too much trouble . The food was excellent , although it was a wedding breakfast.
The only grouse was the tea bags . We are Pg tips and it was Tetleys , so bring your own if you like a good brew ..
Carole
Carole, 1-night trip
8/10 Very good
10 July 2023
Suited my needs fully, good value, would definitely stay again.
Jeremy
Jeremy, 3-night trip
8/10 Very good
23 Oct 2023
Staff were super nice and polite
The receptionists were exceptionally helpful, warm and nice people
Kitchen/restaurant service was good
Ozohu Asmau
Ozohu Asmau, 5-night trip
2/10 Poor
15 Apr 2025
Unfortunately our staff had to leave the property after one night as the room was filthy. There was mould on the walls, a large stain on the mattress, dirt and hair on the carpet and a very stale, mouldy smell in the room. The hotel refused to give us a refund. We definitely won't be staying here again and wouldn't recommend staying to anyone.
Road Maintenance
Road Maintenance, 4-night trip
10/10 Exceptional
22 May 2024
Friendly staff. Convenient for town centre.
Wendy
Wendy, 1-night trip
10/10 Exceptional
16 June 2024
Newcastle under lyme
Had a great time at the hotel friendly staff comfortable bed, we had lunch before we went to the theatre. The breakfast was lovely as well you can have continental and full English.
sue
sue, 1-night trip
6/10 Good
6 Oct 2024
It was okay.
Simba
Simba, 3-night trip
6/10 Good
31 Aug 2024
Ok for a one night stay, and probably ok for the price. Good for builders etc. would I stay again only if it was the only thing available
Lawrence
Lawrence, 1-night trip
10/10 Exceptional
30 Aug 2022
Good value hotel
Staff very friendly and helpful. Lovely comfortable beds. Great value for money