It took us about 15 minutes from arrival to actually check-in as there was just one woman at the desk who was checking folks in, answering the phone, and also answering number questions from other staff members that were interrupting her when trying to work with guests. She did her job well and professionally, but the desk was understaffed. Our first room was not cleaned properly (dirty toilet, rubbish in wardrobe) and the sink did not drain, so we requested another room, which was luckily was cleaned. The bed is pressed against the wall and seemed smaller than a double because of this (fine for one person, but more difficult for two sharing). Hotel is in a great location with lots of amenities and was a decent price, but I will not be returning.