2/10 Poor
1 Nov 2024
Poor customer service
In general the property is in overall poor but acceptable condition. My room had an issue with the heat that would not shut off. The room was 85+ all night despite the setting on the baseboard heat. I was only able to sleep 2 hours and had a terrible experience. Bringing this to managements attention, they turned it around and said it was my fault, user error. This could be further from the truth. I believe customer service is paramount as I am in the service industry myself and go above and beyond to make sure my guests experience is 5 stars. Sun and Sand is 2 stars for the facility and less than 1 star for service.
John
John, 1-night family trip
Verified Hotels.com guest review