Balkan Jewel Resort and Chalets

Photo gallery for Balkan Jewel Resort and Chalets

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Pool
Indoor pool
Indoor pool
Terrace/patio

Overview of Balkan Jewel Resort and Chalets

Balkan Jewel Resort and Chalets

4.0 star property
Razlog ski aparthotel with free ski shuttle and ski storage

8.5/10 Fabulous

36 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Gym
  • Kitchenette
  • Refrigerator
  • Bathtub
The price is AU$86
Price available on 27/6/2022
Map
Razlog Valley, Razlog, 2760
Main amenities
  • 160 apartments
  • Housekeeping once per stay
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Free supervised childcare
  • Free area shuttle
  • Free ski shuttle
  • Free shopping center shuttle
  • Ski rentals
  • Ski storage
  • Ski passes
For families
  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Children's club (surcharge)
  • Kitchenette
  • Private bathroom
Cleaning & safety
  • Professionally cleaned
  • Cleaned with disinfectant
  • Contactless check-in
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

Getting around

  • Sofia Airport (SOF) - 118 min drive
  • Free area shuttle
  • Free shopping center shuttle
  • Free ski shuttle

About this property

Balkan Jewel Resort and Chalets

Balkan Jewel Resort and Chalets features a free ski shuttle and puts you near winter activities like downhill skiing, snowboarding, and cross-country skiing. Guests can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, body wraps, or facials. There's an indoor pool and an outdoor pool, and apartments at this upscale property offer kitchenettes and flat-screen TVs. Ski passes, storage, and rentals are also available. The convenient parking and pool get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 2 PM - 11 PM
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7 AM - 11 PM
  • This property doesn't offer after-hours check-in
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • A printed booking confirmation must be presented at check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Children's club*

Pets

  • No pets or service animals allowed

Property amenities

Ski

  • Close to a ski area, ski runs, and ski lifts
  • Skiing lessons, snowboarding, and downhill skiing nearby
  • Free ski shuttle
  • Ski storage
  • Ski shuttle nearby
  • Ski passes
  • Ski equipment rentals

Pool/Spa

  • Outdoor pool
  • Indoor pool
  • Umbrellas
  • Sun loungers
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Spa treatment rooms
  • Hot stone massages
  • Detox wraps
  • Body scrubs
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Body wraps
  • Swedish massages
  • Ayurvedic treatments
  • Sports massage

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free area shuttle up to 5 km
  • Free shopping center shuttle
  • Free ski shuttle
  • On site car rental

Family friendly

  • Children stay free
  • Free supervised childcare
  • Playground
  • Kid's club (surcharge)

Kitchenette

  • Refrigerator (full size)
  • Stovetop
  • Oven
  • Coffee/tea maker
  • Cookware/dishes/utensils

Dining

  • Buffet breakfast available for a fee daily 8 AM–11 AM: EUR 4 for adults and EUR 2 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Snack bar/deli
  • Room service available

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Bathtub or shower
  • Hair dryer
  • Free toiletries
  • Towels provided

Living spaces

  • Library

Entertainment

  • Flat-screen TV with cable service
  • Pool or billiards table
  • Arcade/game room
  • DVD player
  • TV in a common area

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Computer station
  • Desk
  • Conference space

Climate control

  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessible
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • Front desk (limited hours)
  • Wedding services

Location highlights

  • Next to a golf course
  • In the mountains
  • In a national park

Things to do

  • 18 holes of golf
  • Fitness center
  • Bicycle rentals on site
  • Horse riding on site
  • Golf nearby
  • Rafting nearby
  • Rock climbing nearby
  • Skydiving nearby
  • Ziplining nearby
  • Ecotours nearby
  • Mountain biking nearby
  • Sledding nearby
  • Scooter/moped rentals nearby

Safety features

  • First aid kit
  • Smoke detector

General

  • 160 rooms

Activities

  • Adjacent to a golf course
  • Cave exploring
  • Cross-country skiing
  • Downhill skiing
  • Ecotours
  • Golf lessons
  • Hiking/biking trails
  • Hot springs
  • Kayaking
  • Mountain biking
  • Parasailing
  • Rafting
  • Rock climbing
  • Scooter/moped rentals
  • Segway rentals/tours
  • Ski area
  • Ski lifts
  • Ski runs
  • Skiing
  • Skiing lessons
  • Skydiving
  • Sledding
  • Snow tubing
  • Snowboarding
  • Snowmobiling
  • Ziplining

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Breakage deposit: EUR 100 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 4 for adults and EUR 2 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge
  • Guests must contact this property in advance to reserve sofa beds

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

Policies

Guests can rest easy knowing there's a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards, debit cards and cash.

The maximum number of cots/cribs in a room is 1.
Please note that there are additional fees associated with the use of this property's leisure center and resort facilities.
Guests must contact this hotel after booking to reserve a terrace or fireplace, subject to availability.

Also known as

Balkan Jewel
Balkan Jewel Bansko
Balkan Jewel Resort
Balkan Jewel Resort Bansko
Balkan Resort
Balkan Jewel Resort Diamond Resorts Bansko
Balkan Jewel Resort Diamond Resorts
Balkan Jewel Diamond Resorts Bansko
Balkan Jewel Resort by Diamond Resorts
Balkan Jewel Resort Razlog
Balkan Jewel Razlog
Balkan Jewel by Diamond s
Razlog Balkan Jewel Resort and Chalets Aparthotel
Balkan Jewel Resort Chalets Razlog
Balkan Jewel Resort Chalets
Balkan Jewel Chalets Razlog
Aparthotel Balkan Jewel Resort and Chalets Razlog
Aparthotel Balkan Jewel Resort and Chalets
Balkan Jewel Resort and Chalets Razlog
Balkan Jewel Chalets
Balkan Jewel Resort by Diamond Resorts
Balkan Jewel Resort
Razlog Balkan Jewel Chalets
Balkan Jewel Chalets Razlog
Balkan Jewel Resort Chalets
Balkan Jewel Resort and Chalets Razlog
Balkan Jewel Resort and Chalets Aparthotel
Balkan Jewel Resort and Chalets Aparthotel Razlog

Frequently asked questions

Overall score and ratings

8.5

Fabulous

9.3/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.7/10

Property conditions & facilities

10/10 Exceptional

Atanas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Spectacular views from our room. All employees were attentive and professional. Loved the food in the restaurant and the pool was sparkling. Would love to come back again.
5-night family trip
Verified Expedia guest review

4/10 Fair

the hotel is very old, the service very poor , almost no one speak English, the bathroom inside the room is very small , and overall I'm not satisfied at all. I stayed for 3 nights and they only fix the beds every day and nothing else , they don't even wash the dishes for 3 days!!!
3-night family trip
Verified Expedia guest review

10/10 Exceptional

Stayed for a weekend ski
Comfortable, clean and everything prepared and heat was turned on before our arrival. It's a comfortable place to stay skiing in Bansko. It's about 20+ minutes from the Gondola and there's free shuttle bus. The hotel food was pretty good and less pricey than the places in town.
Kwok, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Good budget stay at bansko area
nice hotel. pool very small and crowded, no towels or flipflops to use. sauna/hamam not in same building as rooms so people have to walk outside at cold weather to go to rooms. Elevators very slow. Kids place good and spacious lot of toys. location is outside bansko need car. breakfast was ok and personel working very friendly. parking easy. free shuttle bus to gondola. Rooms clean warm and spacious. issues: - very small tv and not plugs to charge phones. I had to find to use plugs of sidebed lamps to get some power - checkout problem with double payment hope to resolve soon. - Fridge was not plugged in when arrived.
Verified Hotels.com guest review

4/10 Fair

Wouldn't recommend it
The Balkan Jewel Resort is located outside the city. It's a 15 minute drive to Bansko with almost nothing in between. So if you don't want to spend your entire time at the resort, you'll have to take a shuttle to the city. The resort is split up into four building, unfortunately they are not connected with an internal walkway. Ergo you have to exit your building to go to the restaurant, the front desk, the gym/massage room/ jacuzzi, etc. Think about that in the winter; you'll have to wear a winter coat just to go for breakfast or pack a bag to go for a massage. We went during the off season. We were in the Amber building of the resort. All the lights in the building were almost always off, so we would have to turn on the lights when we entered/exited the building and our floor. The building was deserted. It's just strange for a hotel. The sole restaurant at the resort isn't very good but it's your only option if you don't want to get out. I regret picking the Balkan Jewel Resort. I strongly recommend picking a hotel in Bansko, around the city center instead.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent experience
The hotel was amazing, the staff were very welcoming, friendly and helpful throughout our whole stay. The location was nice and quiet, but the shuttle busses that the hotel offers to Bansko makes it so convenient for a perfect holiday. Easy to get to the ski resort, and relaxing.
Verified Expedia guest review

10/10 Exceptional

Excellent stay
Amazing. Everything was perfect.
Verified Hotels.com guest review

10/10 Exceptional

Amazing stay
Everything was amazing. The only bad thing was that on the day when we were leaving the guy at the reception charged us for the bathtubs for the pool. He told us that it is not a deposit, but a charge for using them. Our friends were staying at the same time in the hotel and the girl at the reception returned their deposit for the bathtubs. It was obvious that he is not following the same policy, whether it was for his personal interest or no, I would recommend that the hotel makes sure that employees refrain from such behavior, as our stay was really amazing and it is sad that things like this ruin both the reputation and all the hard work that a lot of other staff put into.
Verified Hotels.com guest review

10/10 Exceptional

What an amazing, fantastic experience!
Our stay at the Balkan Jewel Resort was an amazing experience, so relaxing and so delightful! The hotel is very modern, spotlessly clean and filled with all the amenities you need. We stayed at the Amber building and had a marvelous view of the Pirin mountains and our room was very nicely decorated. The room, which was the smallest one offered, was huge, with a large bathroom and a very spacious balcony. The kitchenette is very well equipped and the fridge is quite big. The spa and the newly opened indoor pool are excellent, we used them every day, they were very clean and relaxing! The hotel staff are very friendly and accommodating and an additional bonus to our stay was the free shuttle service to Bansko and other places, which we used a lot. The game room area is very good and we played a lot of pool in the evenings. The hiking trails start at the vicinity of the hotel and there's a golf course just above it. All in all, we can't wait to go back to the Balkan Jewel, which is an excellent value for money and gives you so much luxury and comfort! A big thanks to all the folks who work there, that made our stay so amazing!
Verified Hotels.com guest review