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One&Only Cape Town

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Exterior
Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Suite (Table Mountain) | Premium bedding, down duvets, pillow-top beds, free minibar items

Overview of One&Only Cape Town

VIP Access

One&Only Cape Town

5.0 star property
Waterfront hotel in Victoria and Alfred Waterfront with 2 restaurants and spa

9.4/10 Exceptional

307 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Dock Road, V & A Waterfront, Cape Town, Western Cape, 8002
Main amenities
  • Daily housekeeping
  • Marina
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Free supervised childcare
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Spa tub
  • Pool bar
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Playground on site
  • Children's club (free)
  • Fridge

Room options

About this area

What's nearby

  • In Victoria and Alfred Waterfront
  • Table Mountain - 19 min drive
  • Camps Bay Beach - 18 min drive

Getting around

  • Cape Town (CPT-Cape Town Intl.) - 18 min drive
  • Cape Town Station - 8 min drive
  • Cape Town Bellville Station - 30 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Cause and Effect - 6 min walk
  • Cafe Alfredo - 6 min walk
  • Mitchell's Scottish Ale House - 6 min walk
  • Vovo Telo - 6 min walk
  • Den Anker - 7 min walk
Map

About this property

One&Only Cape Town

In addition to a marina and a free kids' club, One&Only Cape Town features an airport shuttle (available 24 hours) for ZAR 990 per vehicle. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, aromatherapy or manicures and pedicures. An outdoor pool, a poolside bar and a 24-hour fitness centre are other highlights at this luxurious hotel. The helpful staff and location get great marks from fellow travellers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 131 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-in/out available
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests booked in a "South African Resident" room type must present Residence Card at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free English breakfast each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Children's menu

What to do

  • Fitness classes
  • Yoga classes
  • Mini golf
  • Personal watercraft (motorised)
  • Access to nearby outdoor pool
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Surfing/body boarding nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Working away

  • Business centre
  • 2 meeting rooms
  • Conference space (3927 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • An outdoor pool
  • Art gallery on site
  • Arcade/games room
  • Full-service spa
  • Marina
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • IPod docking station
  • 42-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Stocked minibar (select free items)
  • Espresso maker
  • Dressing gowns and slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

One and Only Spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

Nobu – This restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Isola – This poolside restaurant serves lunch, dinner and light fare. Open daily.
Vista Bar and Lounge – This lobby lounge serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
One&Only Cape Town is listed in the 2010 Condé Nast Traveller Hot List.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of ZAR 990 per vehicle (one-way)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for ZAR 950.0 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 12 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

One&Only Cape Town
One&Only Hotel
One&Only Hotel Cape Town
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
One&Only Cape Town Hotel
One And Only Cape Town
One&Only Cape Town South Africa
One Only Cape Town
One&Only Cape Town Hotel
One&Only Cape Town Cape Town
One&Only Cape Town Hotel Cape Town

Frequently asked questions

Does One&Only Cape Town offer free cancellation for a full refund?
Yes, One&Only Cape Town does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at One&Only Cape Town?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at One&Only Cape Town?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at One&Only Cape Town?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at One&Only Cape Town?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by One&Only Cape Town?
Yes, an airport shuttle is available. The charge is ZAR 990 per vehicle one-way.
What are the check-in and check-out times at One&Only Cape Town?
You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
Is there an on-site casino at One&Only Cape Town?
No, this hotel doesn't have a casino, but GrandWest Casino & Entertainment World (20-min drive) is nearby.
What is there to do at One&Only Cape Town and nearby?
Have fun with activities such as cycling, hiking and kayaking, and practise your swing at the nearby golf course. Additional recreation on-site includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. One&Only Cape Town also has an outdoor pool, a 24-hour fitness centre and a sauna, as well as an arcade and access to a nearby outdoor pool.
Are there restaurants at or near One&Only Cape Town?
Yes, there are 2 on-site restaurants, featuring Japanese cuisine and poolside dining. Nearby restaurants include Cause and Effect (6-min walk), Cafe Alfredo (6-min walk) and Mitchell's Scottish Ale House (6-min walk).
Does One&Only Cape Town have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around One&Only Cape Town like?
One&Only Cape Town is located on the waterfront in Victoria and Alfred Waterfront, a short 1-minute walk from Two Oceans Aquarium and 20 minutes' walk from Cape Town Stadium. Travellers say that the hotel is in a great location.

Overall score and ratings

9.4

Exceptional

How we verify reviews
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More information

9.6/10

Cleanliness

9.4/10

Staff & service

8.9/10

Amenities

9.5/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

One of the best hotels I’ve stayed in
Our room was enormous and soooo comfortable and the view of table mountain made it extra special. The staff at this hotel are outstanding too.
Pool area
Breakfast on the balcony
View from our room
Catherine, 8-night trip with friends
Verified Hotels.com guest review

6/10 Good

no 5 star
The view is good, but so are other locations. for a 5 star hotel I expecting a better service. Many times I haven't been recognized. and I spend a lot additional in the hotel. For my understanding I wiuld give between 3 to 4 stars never more.
Peter, 21-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best hotel in Cape Town
All the amenities from the room, restaurants, the friendly and helpful staff, one can only describe our stay as superb. This is one place where one wants to go stay for a holiday or special anniversary. Best hotel in Cape Town by far.
Louis Pappie, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was excellent
Panagiotis, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lovely property, excellent amenities. Quiet, lovely rooms.
susanne, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

This is a beautiful property. The rooms are spacious, tastefully decorated and very comfortable. The staff at the hotel are very well trained and will do everything they can to make your stay memorable. Breakfast is fabulous. We did not try Nobu. We highly recommend this hotel to any discerning traveler.
Daniel, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Stephan, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Terrible service. They seem desperately understaffed. You walk through the hotel and it sometimes feel like no one even works there. Also the staff they do have are badly trained, so the overall level of service is no way near what you’d expect from this level of hotel. Save your money and stay at the nearest Holiday Inn.
Jonathan, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything was just incredible - we had a great stay
Richard, 3-night trip
Verified Wotif guest review

8/10 Very good

Great location. In normal times it would have been perfect. Unfortunately there was hotel construction Mon-Sat 10am to 4pm and it was very noisy and disruptive. You couldn't sit in the lounge and have a conversation it was that bad.
Charles, 8-night romance trip
Verified Expedia guest review