See all properties

Four Seasons Hotel Hangzhou at West Lake

5.0 star property
Luxury hotel with full-service spa, connected to a shopping centre, near Hangzhou Botanical Garden

Photo gallery for Four Seasons Hotel Hangzhou at West Lake

Indoor pool, pool loungers, lifeguards on site
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Food and drink
Lake
Exterior
Escape to Four Seasons Hotel Hangzhou at West Lake, a serene oasis near Quyuan Park and Yui Fei Temple. Indulge in rejuvenating treatments like a body wrap or facial at The SPA, unwind by the garden or playground, and stay connected with high-speed WiFi. Guests have praised the attentive staff.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Connecting rooms available
  • Spa
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free children's club
  • Fitness centre
  • Sauna
  • Steam room
  • Free use of bicycles
  • 24-hour room service
  • Massage/treatment rooms

For families (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is AU$957
includes taxes & fees
6 Apr - 7 Apr

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Grand Terrace Room King

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Grand Terrace Room King

Highlights

Garden
Terrace
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Garden View Room 2 Double Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Garden View Room 2 Double Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Garden View Room King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Garden View Room King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Lagoon Suite

Lagoon Suite

Lagoon Suite

Highlights

Garden
Furnished patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 130 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Panorama Garden View Room King

Panorama Garden View Room King

Panorama Garden View Room King

Highlights

Terrace
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View Room King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden View Room King Bed

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Royal West Lake Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Royal West Lake Suite

Highlights

Garden
Furnished patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 130 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Lotus Suite

Lotus Suite

Lotus Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 120 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for West Lake Suite

West Lake Suite | Exterior

West Lake Suite

Highlights

Garden
Furnished patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 140 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View Room 2 Double Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden View Room 2 Double Beds

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Terrace Room 2 Double Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Grand Terrace Room 2 Double Beds

Highlights

Garden
Terrace
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Indoor pool

Four Seasons Hotel Hangzhou At Hangzhou Centre

  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.6 out of 10, Exceptional, (8)
The price is AU$488
includes taxes & fees
22 Mar - 23 Mar
Four Seasons Hotel Hangzhou At Hangzhou Centre
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
5 Lingyin Road, Hangzhou, Zhejiang, 310013

What's nearby

  • Hangzhou Botanical Garden - 1 min walk - 0.1 km
  • Zhejiang University Yuquan Campus - 14 min walk - 1.3 km
  • West Lake - 2 min drive - 1.7 km
  • Lingyin Temple - 3 min drive - 2.9 km
  • Broken Bridge - 4 min drive - 4.0 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive
  • East Railway Station - 11 min drive
  • Hangzhou East Railway Station - 12 min drive
  • Hangzhou Yuhang Station - 21 min drive
  • Huanglong Sports Center Station - 29 min walk
  • Huanglong Cave Station - 30 min walk

Restaurants

  • ‪朴墅 - ‬11 min walk
  • ‪青芝坞 - ‬11 min walk
  • ‪火狐狸本色川菜 - ‬8 min walk
  • ‪玖號餐厅 - ‬9 min walk
  • ‪山外山菜馆 - ‬7 min walk

About this property

Four Seasons Hotel Hangzhou at West Lake

Four Seasons Hotel Hangzhou at West Lake features a free kids' club and puts you a short five-minute drive from West Lake. You can visit the spa to be pampered with massages, body wraps or aromatherapy, and WLB Restaurant, one of 2 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge and a fitness centre.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Japanese
VISIBILITY

At a glance

Hotel size

    • 78 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free children's club

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free wired internet access in public areas
    • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Private dining
  • 24-hour room service

Travelling with children

  • Free children's club
  • Playground
  • Babysitting (surcharge)
  • Children's menu
  • Children's games
  • Toys
  • Baby bath
  • Bed rails
  • Lifeguard on-site

What to do

  • Fitness classes
  • Yoga classes
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (5543 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2010
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Lockers available
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Wheelchairs available on site
  • Height-adjustable showerheads
  • Grab bar in bath
  • Accessible bath
  • Step-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Wet bar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's dressing gowns and children's slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Sofa bed
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Children's dinnerware
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps
STAR_OUTLINE

Special features

Spa

The SPA has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

WLB Restaurant – Overlooking the garden, this fine-dining restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Jin Sha Chinese Resaurant – Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 308 for adults and CNY 154 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 3:00 PM and 6:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CNY 292.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons).

Also known as

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Frequently asked questions

Does Four Seasons Hotel Hangzhou at West Lake offer free cancellation for a full refund?

Yes, Four Seasons Hotel Hangzhou at West Lake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Four Seasons Hotel Hangzhou at West Lake?

Yes, there's an indoor pool.

Are pets allowed at Four Seasons Hotel Hangzhou at West Lake?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Four Seasons Hotel Hangzhou at West Lake?

Yes, there's free self parking.

What are the check-in and check-out times at Four Seasons Hotel Hangzhou at West Lake?

Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Four Seasons Hotel Hangzhou at West Lake and nearby?

Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Four Seasons Hotel Hangzhou at West Lake also has a sauna and a steam room, as well as an arcade and a garden.

Are there restaurants at or near Four Seasons Hotel Hangzhou at West Lake?

Yes, there are 2 on-site restaurants, featuring al fresco dining and garden views.

What's the area around Four Seasons Hotel Hangzhou at West Lake like?

Four Seasons Hotel Hangzhou at West Lake is in Xihu, a short 1-minute walk from Hangzhou Botanical Garden and 14 minutes' walk from Zhejiang University Yuquan Campus.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Four Seasons Hotel Hangzhou at West Lake Reviews

Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

One of the best hotels in China! We definitely will return.
6-night trip

10/10 Exceptional

One of the best hotel
Yajun, 1-night trip

10/10 Exceptional

Must stay hotel next time
Qisheng, 1-night trip

10/10 Exceptional

Good services and staffing.
Joanna, 2-night trip

10/10 Exceptional

Good hotel
YILIN, 2-night trip

10/10 Exceptional

Very good service and facility The environment is magnificent Very relaxing trip and place to stay

10/10 Exceptional

Beautiful setting, idealic location.
Monty, 1-night trip

10/10 Exceptional

Nice service, nice location near West Lake, and nice restaurant on site.
YAN, 2-night trip

10/10 Exceptional

Excellent service. I am a regular
Roy, 3-night trip

10/10 Exceptional

Dinner at 金沙廳 was so impressive
Li Jih Edwin, 3-night trip

10/10 Exceptional

We love the service and property
FENG, 1-night trip

10/10 Exceptional

Accessible to the lakefront, however, quite crowded during the day.
Irene, 1-night trip

10/10 Exceptional

Jin sha restaurant needs improvement
The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive.
Chen, 2-night trip

6/10 Good

Not a great ROI
This four reason is too expensive compared to the value it provides. The traffic around the hotel is terrible, getting in and out is difficult.
Albert, 2-night trip

10/10 Exceptional

Chun Wai, 2-night trip

10/10 Exceptional

James, 1-night trip

10/10 Exceptional

Jean Luc, 2-night trip

10/10 Exceptional

Ruxin, 1-night trip

10/10 Exceptional

Cheng fen, 1-night trip

10/10 Exceptional

LI, 2-night trip

10/10 Exceptional

Seo Jeun, 3-night trip

10/10 Exceptional

Clement, 4-night trip

10/10 Exceptional

PEI CHI, 1-night trip

8/10 Very good

気持ちいいよ
yasuhiro, 2-night trip

10/10 Exceptional

Aloysius, 3-night trip