Escape to Four Seasons Hotel Hangzhou at West Lake, a serene oasis near Quyuan Park and Yui Fei Temple. Indulge in rejuvenating treatments like a body wrap or facial at The SPA, unwind by the garden or playground, and stay connected with high-speed WiFi. Guests have praised the attentive staff.
Reviews
9.89.8 out of 10
Exceptional
Popular amenities
Bar
Pool
Connecting rooms available
Spa
Non-smoking
Free parking
Main amenities (12)
Daily housekeeping
2 restaurants and bar/lounge
Full-service spa
Indoor pool
Breakfast available
Free children's club
Fitness centre
Sauna
Steam room
Free use of bicycles
24-hour room service
Massage/treatment rooms
For families (6)
Free cots/infant beds
Babysitting (surcharge)
Children's club (free)
Playground on-site
Connecting/adjoining rooms available
Private bathroom
The current price is AU$957
AU$957
includes taxes & fees
6 Apr - 7 Apr
Room options
Available filters for rooms
Showing 11 of 11 rooms
View all photos for Grand Terrace Room King
Grand Terrace Room King
Highlights
Garden
Terrace
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
73 sq m
Sleeps 4
1 King Bed
View all photos for Premier Garden View Room 2 Double Beds
Premier Garden View Room 2 Double Beds
Highlights
Furnished balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
73 sq m
Sleeps 4
2 Double Beds
View all photos for Premier Garden View Room King Bed
Premier Garden View Room King Bed
Highlights
Furnished balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
73 sq m
Sleeps 4
1 King Bed
View all photos for Lagoon Suite
Lagoon Suite
Highlights
Garden
Furnished patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
130 sq m
Sleeps 4
1 King Bed
View all photos for Panorama Garden View Room King
Panorama Garden View Room King
Highlights
Terrace
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
80 sq m
Sleeps 4
1 King Bed
View all photos for Garden View Room King Bed
Garden View Room King Bed
Highlights
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
63 sq m
City view
Sleeps 4
1 King Bed
View all photos for Royal West Lake Suite
Royal West Lake Suite
Highlights
Garden
Furnished patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
130 sq m
Sleeps 4
1 King Bed
View all photos for Lotus Suite
Lotus Suite
Highlights
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
120 sq m
Water view
Sleeps 4
1 King Bed
View all photos for West Lake Suite
West Lake Suite
Highlights
Garden
Furnished patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
140 sq m
Lake view
Sleeps 4
1 King Bed
View all photos for Garden View Room 2 Double Beds
Garden View Room 2 Double Beds
Highlights
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
63 sq m
Sleeps 4
2 Double Beds
View all photos for Grand Terrace Room 2 Double Beds
Zhejiang University Yuquan Campus - 14 min walk - 1.3 km
West Lake - 2 min drive - 1.7 km
Lingyin Temple - 3 min drive - 2.9 km
Broken Bridge - 4 min drive - 4.0 km
Getting around
Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive
East Railway Station - 11 min drive
Hangzhou East Railway Station - 12 min drive
Hangzhou Yuhang Station - 21 min drive
Huanglong Sports Center Station - 29 min walk
Huanglong Cave Station - 30 min walk
Restaurants
朴墅 - 11 min walk
青芝坞 - 11 min walk
火狐狸本色川菜 - 8 min walk
玖號餐厅 - 9 min walk
山外山菜馆 - 7 min walk
About this property
Four Seasons Hotel Hangzhou at West Lake
Four Seasons Hotel Hangzhou at West Lake features a free kids' club and puts you a short five-minute drive from West Lake. You can visit the spa to be pampered with massages, body wraps or aromatherapy, and WLB Restaurant, one of 2 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge and a fitness centre.
Languages
Chinese (Cantonese), Chinese (Mandarin), English, French, Japanese
At a glance
Hotel size
78 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Free children's club
Pets
Pets not allowed
Service animals welcome
Internet
Free wired internet access in public areas
Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
2 restaurants
Bar/lounge
Private dining
24-hour room service
Travelling with children
Free children's club
Playground
Babysitting (surcharge)
Children's menu
Children's games
Toys
Baby bath
Bed rails
Lifeguard on-site
What to do
Fitness classes
Yoga classes
Golfing nearby
Hiking/biking trails nearby
Working away
Business centre
3 meeting rooms
Computer station
Conference centre (5543 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free bike hire
Pool loungers
Facilities
1 building/tower
Built in 2010
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Fitness centre
An indoor pool
Arcade/games room
Full-service spa
Sauna
Massage/treatment rooms
Steam room
Lockers available
Banquet hall
Accessibility
Wheelchair-accessible
Lift
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in stairwells
Wheelchairs available on site
Height-adjustable showerheads
Grab bar in bath
Accessible bath
Step-free path to entrance
Room amenities
Be entertained
IPod docking station
DVD player
LCD television
Satellite TV channels
Home comfort
Air conditioning
Minibar
Wet bar
Espresso maker
Electric kettle
Bathrobes and slippers
Children's dressing gowns and children's slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
Soundproofed rooms
Turndown service
Sofa bed
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Individually decorated
Separate sitting area
Freshen up
Private bathroom
Separate bath and shower
Rainfall shower heads
Designer toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free newspapers
Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet
Phone
Desk chair
Food and drink
Free bottled water
Children's dinnerware
High chair
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Local maps
Special features
Spa
The SPA has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Dining
WLB Restaurant – Overlooking the garden, this fine-dining restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Jin Sha Chinese Resaurant – Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 308 for adults and CNY 154 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-in between 3:00 PM and 6:00 PM can be arranged for an extra charge
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Babysitting is available for an extra charge
Rollaway beds are available for CNY 292.0 per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons).
Also known as
Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou
Frequently asked questions
Does Four Seasons Hotel Hangzhou at West Lake offer free cancellation for a full refund?
Yes, Four Seasons Hotel Hangzhou at West Lake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Four Seasons Hotel Hangzhou at West Lake?
Yes, there's an indoor pool.
Are pets allowed at Four Seasons Hotel Hangzhou at West Lake?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Four Seasons Hotel Hangzhou at West Lake?
Yes, there's free self parking.
What are the check-in and check-out times at Four Seasons Hotel Hangzhou at West Lake?
Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Four Seasons Hotel Hangzhou at West Lake and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Four Seasons Hotel Hangzhou at West Lake also has a sauna and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Four Seasons Hotel Hangzhou at West Lake?
Yes, there are 2 on-site restaurants, featuring al fresco dining and garden views.
What's the area around Four Seasons Hotel Hangzhou at West Lake like?
Four Seasons Hotel Hangzhou at West Lake is in Xihu, a short 1-minute walk from Hangzhou Botanical Garden and 14 minutes' walk from Zhejiang University Yuquan Campus.
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Four Seasons Hotel Hangzhou at West Lake Reviews
Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.8/10
Staff & service
10/10
Amenities
9.8/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
25 Jan 2025
One of the best hotels in China! We definitely will return.
Verified traveller
6-night trip
10/10 Exceptional
10 Aug 2024
One of the best hotel
Yajun
Yajun, 1-night trip
10/10 Exceptional
11 July 2024
Must stay hotel next time
Qisheng
Qisheng, 1-night trip
10/10 Exceptional
26 Sept 2024
Good services and staffing.
Joanna
Joanna, 2-night trip
10/10 Exceptional
1 Nov 2023
Good hotel
YILIN
YILIN, 2-night trip
10/10 Exceptional
11 Apr 2023
Very good service and facility
The environment is magnificent
Very relaxing trip and place to stay
Wing Chi
10/10 Exceptional
24 Oct 2023
Beautiful setting, idealic location.
Monty
Monty, 1-night trip
10/10 Exceptional
19 Nov 2023
Nice service, nice location near West Lake, and nice restaurant on site.
YAN
YAN, 2-night trip
10/10 Exceptional
21 Nov 2024
Excellent service. I am a regular
Roy
Roy, 3-night trip
10/10 Exceptional
30 Dec 2023
Dinner at 金沙廳 was so impressive
Li Jih Edwin
Li Jih Edwin, 3-night trip
10/10 Exceptional
2 Apr 2024
We love the service and property
FENG
FENG, 1-night trip
10/10 Exceptional
2 Apr 2024
Accessible to the lakefront, however, quite crowded during the day.
Irene
Irene, 1-night trip
10/10 Exceptional
4 June 2024
Jin sha restaurant needs improvement
The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive.
Chen
Chen, 2-night trip
6/10 Good
15 Oct 2024
Not a great ROI
This four reason is too expensive compared to the value it provides. The traffic around the hotel is terrible, getting in and out is difficult.