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Four Seasons Hotel Hangzhou at West Lake

5.0 star property
Luxury hotel with full-service spa, connected to a shopping centre, near Hangzhou Botanical Garden
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Four Seasons Hotel Hangzhou at West Lake

Indoor pool, pool loungers, lifeguards on site
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Lake
Food and drink
Exterior

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Connecting rooms available
  • Spa
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free children's club
  • Fitness centre
  • Sauna
  • Steam room
  • Free use of bicycles
  • 24-hour room service
  • Massage/treatment rooms

For families (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
The price is AU$897
includes taxes & fees
6 Jan - 7 Jan 2025

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Grand Terrace Room King

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Grand Terrace Room King

Highlights

Terrace
Garden
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Garden View Room 2 Double Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Garden View Room 2 Double Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Garden View Room King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Garden View Room King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Lagoon Suite

Lagoon Suite

Lagoon Suite

Highlights

Furnished patio
Garden
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 130 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Panorama Garden View Room King

Panorama Garden View Room King

Panorama Garden View Room King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View Room King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden View Room King Bed

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Royal West Lake Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Royal West Lake Suite

Highlights

Furnished patio
Garden
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 130 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Lotus Suite

Lotus Suite

Lotus Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 120 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for West Lake Suite

West Lake Suite | Exterior

West Lake Suite

Highlights

Furnished patio
Garden
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 140 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View Room 2 Double Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden View Room 2 Double Beds

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Terrace Room 2 Double Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Grand Terrace Room 2 Double Beds

Highlights

Terrace
Garden
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Themed Room - Courtyard-View

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Themed Room - Courtyard-View

  • Sleeps 3
  • 1 Queen Bed

View all photos for Guestroom - Courtyard-View (Queen bed)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Guestroom - Courtyard-View (Queen bed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal West Lake Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Royal West Lake Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Guestroom - Courtyard-View

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Guestroom - Courtyard-View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Lagoon Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Lagoon Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Panorama Garden View Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Panorama Garden View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Three-Bedroom Mansion

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Three-Bedroom Mansion

  • Sleeps 6
  • 3 Queen Beds

View all photos for Guestroom - Garden-View, Courtyard-View (Double bed)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Guestroom - Garden-View, Courtyard-View (Double bed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Lotus Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Lotus Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Duplex Villa - 1-Bedroom

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Duplex Villa - 1-Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Guestroom - Garden-View (2 Beds)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Guestroom - Garden-View (2 Beds)

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Garden-view Double Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Garden-view Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for West Lake Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

West Lake Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Guestroom - Garden-View (Queen bed)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Guestroom - Garden-View (Queen bed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Garden-view Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Garden-view Twin Room

  • Sleeps 2
  • 2 Double Beds

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Pool
Spa
Airport transfer
Free parking
8.6 out of 10, Excellent, (386)
The price is AU$303
includes taxes & fees
22 Dec - 23 Dec
Grand Hyatt Hangzhou
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About the area

Map
5 Lingyin Road, Hangzhou, Zhejiang, 310013

What's nearby

  • Hangzhou Botanical Garden - 1 min walk - 0.1 km
  • Zhejiang University Yuquan Campus - 14 min walk - 1.3 km
  • West Lake - 2 min drive - 1.7 km
  • Lingyin Temple - 3 min drive - 2.9 km
  • Hangzhou Tower Shopping Mall - 6 min drive - 5.8 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive
  • Hangzhou East Railway Station - 12 min drive
  • Hangzhou Yuhang Station - 21 min drive
  • South Railway Station - 22 min drive
  • Huanglong Sports Center Station - 29 min walk
  • Huanglong Cave Station - 30 min walk

Restaurants

  • ‪朴墅 - ‬11 min walk
  • ‪青芝坞 - ‬11 min walk
  • ‪火狐狸本色川菜 - ‬8 min walk
  • ‪玖號餐厅 - ‬9 min walk
  • ‪山外山菜馆 - ‬7 min walk

About this property

Four Seasons Hotel Hangzhou at West Lake

Four Seasons Hotel Hangzhou at West Lake features a free kids' club and puts you a short five-minute drive from West Lake. You can visit the spa to be pampered with massages, body wraps or aromatherapy, and WLB Restaurant, one of 2 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge and a fitness centre.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Japanese

At a glance

Hotel size

  • 78 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free wired internet access in public areas
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Private dining
  • 24-hour room service

Travelling with children

  • Free children's club
  • Playground
  • Babysitting (surcharge)
  • Children's menu
  • Children's games
  • Toys
  • Baby bath
  • Bed rails
  • Lifeguard on-site

What to do

  • Fitness classes
  • Yoga classes
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (5543 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2010
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Lockers available
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Wheelchairs available on site
  • Height-adjustable showerheads
  • Grab bar in bath
  • Accessible bath
  • Step-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Wet bar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Children's dressing gowns and children's slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Sofa bed
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Children's dinnerware
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

The SPA has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

WLB Restaurant – Overlooking the garden, this fine-dining restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Jin Sha Chinese Resaurant – Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 308 for adults and CNY 154 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 3:00 PM and 6:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CNY 292.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons).

Also known as

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Frequently asked questions

Does Four Seasons Hotel Hangzhou at West Lake offer free cancellation for a full refund?
Yes, Four Seasons Hotel Hangzhou at West Lake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Four Seasons Hotel Hangzhou at West Lake?
Yes, there's an indoor pool.
Are pets allowed at Four Seasons Hotel Hangzhou at West Lake?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Four Seasons Hotel Hangzhou at West Lake?
Yes, there's free self parking.
What are the check-in and check-out times at Four Seasons Hotel Hangzhou at West Lake?
Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Four Seasons Hotel Hangzhou at West Lake and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Four Seasons Hotel Hangzhou at West Lake also has a sauna and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Four Seasons Hotel Hangzhou at West Lake?
Yes, there are 2 on-site restaurants, featuring al fresco dining and garden views.
What's the area around Four Seasons Hotel Hangzhou at West Lake like?
Four Seasons Hotel Hangzhou at West Lake is in Xihu, a short 1-minute walk from Hangzhou Botanical Garden and 14 minutes' walk from Zhejiang University Yuquan Campus.

Four Seasons Hotel Hangzhou at West Lake Reviews

Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Jean Luc, 2-night trip
Verified Hotels.com guest review

6/10 Good

Not a great ROI
This four reason is too expensive compared to the value it provides. The traffic around the hotel is terrible, getting in and out is difficult.
Albert, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

One of the best hotel
Yajun, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Clement, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Must stay hotel next time
Qisheng, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Aloysius, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Jin sha restaurant needs improvement
The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive.
Chen, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Accessible to the lakefront, however, quite crowded during the day.
Irene, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

We love the service and property
FENG, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Vivian, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice service, nice location near West Lake, and nice restaurant on site.
YAN, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Wenzhe, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good hotel
YILIN, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful setting, idealic location.
Monty, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very good service and facility The environment is magnificent Very relaxing trip and place to stay
Verified Expedia guest review

10/10 Exceptional

Amazing
Special stay, service is amazing, great location, great breakfast.
David, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is perfectly located for walks around the Lake. It has a large and beautiful chinese style garden. The breakfast is also top class. Staff very friendly. One special praise for Amy Chen who serves in breakfast team, she is so amicable and kind!
JEANCLAUDE, 2-night trip
Verified Hotels.com guest review

8/10 Very good

2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Beautiful design and setting. Like a classic Chinese garden. Beautiful walkways.
Sophie, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent stay!
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

Joyce, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Hangzhou
Food and service are tip top. Concierge staff are super friendly and helpful, high English standard. The best hotel I ever stayed in Asia.
Jenny, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent location, right next to the lake, quite . Beautifully maintained. Recommend! The only reservation: traffic can be very congestion especially during holidays. Hard to gat taxi.
1-night family trip
Verified Expedia guest review