4/10 Fair
12 Jan 2025
Bait and switch. Fake reviews
The second star is because the building has potential but at this point I would strongly recommend against booking it
We booked several rooms and when we arrived we were told that one of the three bedroom apartments was unavailable and we would have to stay in a two bedroom apartment and pay extra for an extra matress on the floor of the lounge room
Since it was Christmas Eve and we had a large party we had no choice but to make the best of it.
Two days later we moved into a second apartment that had clearly been vacated only moments before.
They double booked the apartment and tried to make us pay extra for a smaller property.
Neither apartment was particularly clean.
The apartment my brother and his family stayed in had the number of rooms they booked but there was ongoing work in neighbouring apartments that started early and went late.
After hours of argument they offered a tiny refund but they still haven't paid it.
I looked more closely at their reviews and it seems to me that most of them are faked. It's certainly not a rustic retreat in the heart of the countryside.
Chloe
Chloe, 4-night family trip
Verified Hotels.com guest review
