2/10 Poor
18 June 2024
My family booked a 4-bedroom apartment that was expensive, not cheap, several months in advance, but on the day of receiving the apartment, it was reported that one room had a short circuit. We agreed to stay in an apartment with a damaged room so that the family could live together. But that side also refused. I asked if I wanted to go up and see the 4-bedroom apartment. They told me that the owner kept the key and they couldn't handle it. forced my family to change to 2 separate, cheap apartments. I asked the reservation company to resolve the matter clearly, but they called and texted all the time and were negligent, not talking properly with my family. Staying here for 2 nights, I couldn't sleep and had to keep watch for fear of ants crawling on me. The apartment is as small as a nostril, especially full of ants. Anyone with small children here should pay special attention. The room card to go up and down cannot be entered. Every time I go up and down the elevator, I have to ask the security guard to press the button for me. But the security guards showed their attitude. Notified the apartment owner about the room card situation like that but still did not resolve it for my family. A VERY BAD EXPERIENCE BEING HERE.
kiem
kiem, 2-night trip
Verified Expedia guest review
