Radisson Blu Hotel Cardiff

Okay stay around Christmas time. Recently stayed at the hotel, car parking was awful - no space at the hotel and the car park itself was hard to find (depending on the direction you came in). The price of the car park was also expensive if you could park - £25 per 24 hours. A car park a 5 min walk up the road is £16 for 24 hours. We had to queue to check in and queue every time we needed to use the lift as there are only 2 lifts in the entire hotel. Rooms not as pictured, bathroom was lovely but sleeping area disappointing with dirty blue carpet and cream/brown walls. The plumbing was also terrible - you can hear whenever a tap or shower is turned on around your room as it sounded like someone was drilling through the walls. Breakfast was good, we had it included in our stay. Service was below average I’d say - we had difficulties in the restaurant claiming that we didn’t have breakfast included and had to go back and forth between reception and the restaurant to get this resolved. Overall a brilliant location for shopping and the Motorpoint arena but plenty of other hotels around the area that might not have been such a challenge. Unsure if we would stay here again.

ideal location very helpful staff and loverly breakfast

We have always come to the RadissonBlu when staying in cardiff but this last stay wasn't great. 1) Not enough staff working on reception, leaving queues of people (even though other staff members walking in and around the back office?!) 2) I was shocked to hear the cleaning staff arguing/shouting at each other outside my bedroom door. Very unprofessionally complaining that they had been given additional rooms to clean. Shouting lasted a good 5 minutes. 3) When checking in, we were told by receptionist that if we decided to "go green" and not have our room cleaned and have fresh daily towels, that we would have a free bottle of wine. We decided to "go green" but on checking out, said we were not eligible for the wine! 4) Breakfast staff were great. I'm disappointed in my stay and doubt my company will return.

Overall a nice place to stay even with the current improvement works being evident. Slight problem at check in as was given an already occupied room. But staff were nice, if a little quiet, and upgraded us to make up for it. The coffee machine in our room had a used pod and dirty water still in it, it was fine after a couple of flushes but I would’ve expected that to be done during cleaning.

This is a great place to stay in Cardiff, with wonderful views of the city if you get a room on a higher floor. All staff were polite and efficient, room very comfortable, breakfast excellent and catered for special dietary requirements. We were on the 10th floor, and there are 2 lifts. At busy times, it can take a short while of waiting for a lift to become available. The checking-in process was quite slow and took half an hour - there were only 4 people in front of us in the queue. This did not look to be a fault of any staff member, more to do with the computer system that was being used. I understand from other family members who stayed in this hotel earlier in the year, that this happened with them also. I assume the issue will be identified and sorted, because this is a great hotel to stay in and we would not hesitate to stay here again or in any other Radisson Blu hotels. Highly recommended.