The property has no staff available at the property, you can't contact them by email, and their phone has a voice mail but not necessarily a person who can respond. The is a fine place, if you simply need a clean, minimalist place; but not if you need the support of a hotel staff; which I did because my return flight was cancelled, and there was no one I could speak with at the hotel to let me know if I could stay an extra night. When I was finally able to get through to a person, they let me know that I needed to check out because they had not availability, and they did not give me any recommendation to solve my problem. Fortunately, I was able to find another hotel room through expedia.