Oakwood Residence Hangzhou

Photo gallery for Oakwood Residence Hangzhou

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Indoor pool
Private kitchen
Living room
Room

Overview of Oakwood Residence Hangzhou

Oakwood Residence Hangzhou

4.5-star property
Luxury Hangzhou aparthotel with 1 indoor pools, connected to a shopping center

8.6/10 Fabulous

273 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is AU$160
Price available on 10/10/2022
Map
No 28 Jiaogong Road, Hangzhou, Zhejiang, 310012
Main amenities
  • 155 smoke-free apartments
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Room service
  • Coffee shop/cafe
  • Business center
  • Airport shuttle
  • 24-hour front desk
Feel at home
  • Kitchen
  • Cable/satellite TV service
  • Daily housekeeping
  • Washer/dryer
  • Coffee/tea maker
  • Blackout drapes/curtains

Choose dates to view prices

About this area

What's nearby

  • In Xihu

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 49 min drive
  • Hangzhou Station - 10 min drive
  • Hangzhou Yuhang Station - 20 min drive
  • Hangzhou South Station - 23 min drive
  • Airport shuttle (surcharge)

About this property

Oakwood Residence Hangzhou

Oakwood Residence Hangzhou offers an airport shuttle (available 24 hours) for CNY 535 per vehicle one way. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Oakleaf, which serves international cuisine and is open for lunch and dinner. A bar/lounge and a fitness center are other highlights, and apartments offer conveniences like kitchens and washers/dryers. Fellow travelers love the overall value and location.

Languages

Chinese (Mandarin), English, German, Japanese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 22 lbs)*

Property amenities

Pool/Spa

  • Indoor pool
  • Sauna

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Restaurants on site

  • Oakleaf
  • Oakroom

Kitchen

  • Refrigerator
  • Stovetop
  • Microwave
  • Rice cooker
  • Cookware/dishes/utensils
  • Coffee/tea maker
  • Toaster
  • Electric kettle

Dining

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 124 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Bedrooms

  • Down comforter
  • Bed sheets provided
  • Pillow menu
  • Pillow top mattress
  • Rollaway/extra beds: CNY 250.0 per day

Bathrooms

  • Slippers
  • Free toiletries
  • Bathrobes
  • Towels provided
  • Hair dryer

Entertainment

  • 47-inch LCD TV with cable/satellite service
  • DVD player

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry service

Work spaces

  • 1 meeting room
  • Business center
  • Desk

Climate control

  • Air conditioning

Pets

  • Pet friendly
  • CNY 500 per pet per stay
  • 1 per room (up to 22 lbs)
  • Welcoming cats and dogs only
  • One-time cleaning fee: CNY 300

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Connected to a shopping center
  • In the business district
  • In the city center
  • In a regional park

Things to do

  • Fitness center
  • Aerobics classes on site

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • Security system
  • Smoke detector

General

  • 155 rooms
  • 19 floors
  • 1 building
  • Built in 2011

Special features

Dining

Oakleaf - This restaurant specializes in international cuisine and serves lunch and dinner.
Oakroom - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • Deposit: CNY 2000 per day

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 124 per person (approximately)
  • Airport shuttle service is offered for an extra charge of CNY 535 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for CNY 250.0 per day

Pets

  • Pets are allowed for an extra charge of CNY 500 per pet, per stay, plus a one-time cleaning fee of CNY 300

Parking

  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

The property is professionally cleaned, and disinfectant is used to clean the property.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hangzhou Oakwood
Oakwood Hangzhou
Oakwood Residence Aparthotel
Oakwood Residence Aparthotel Hangzhou
Oakwood Residence Hangzhou
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hotel Hangzhou
Oakwood Hangzhou Hangzhou
Oakwood Residence Hangzhou Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hangzhou Aparthotel Hangzhou

Frequently asked questions

Does Oakwood Residence Hangzhou offer free cancellation for a full refund?
Yes, Oakwood Residence Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Oakwood Residence Hangzhou?
As of 7 Oct 2022, prices found for a 1-night stay for 2 adults at Oakwood Residence Hangzhou on 10 Oct 2022 start from AU$160, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Oakwood Residence Hangzhou?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at Oakwood Residence Hangzhou?
Yes, there's an indoor pool.
Are pets allowed at Oakwood Residence Hangzhou?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of CNY 500 per pet, per stay.
Is parking offered on site at Oakwood Residence Hangzhou?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Oakwood Residence Hangzhou?
Yes, an airport shuttle is available. The charge is CNY 535 per vehicle one way.
What are the check-in and check-out times at Oakwood Residence Hangzhou?
You can check in from 2:00 PM - anytime. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Oakwood Residence Hangzhou and nearby?
Onsite recreation at Oakwood Residence Hangzhou includes aerobics. Enjoy a swim in the indoor pool or use the aparthotel's other amenities, which include a sauna and a fitness center.
Are there restaurants at or near Oakwood Residence Hangzhou?
Yes, Oakleaf offers international cuisine. Nearby restaurants include Starbucks Coffee (3-min walk), Gattomatto (8-min walk), and Starbucks (12-min walk).
Does Oakwood Residence Hangzhou have a kitchen or kitchenette?
Yes, there is a kitchen which also includes a coffee maker, a toaster, and a rice cooker.
What's the area around Oakwood Residence Hangzhou like?
Oakwood Residence Hangzhou is in Xihu, a short 19-minute walk from Zhejiang University and 17 minutes' walk from Yellow Dragon Sports Center. Travelers say the local area is good for shopping and very quiet.

Overall score and ratings

8.6

Fabulous

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.7/10

Property conditions & facilities

10/10 Exceptional

I love the Oakwood in Hangzhou. I rate it 5 of 5. I stay here on each of 10 visits. Great location, scores of restaurant in the Oakwood complex. 24 hour Family Mart. 24 hour fitness center. And the greatest king size bed that knocks you out. Many rooms are like big apartments. A nice reasonable restaurant in the hotel.
Derrick, 9-night trip with friends
Verified Hotels.com guest review

6/10 Good

2-night trip
Verified Expedia guest review

10/10 Exceptional

what a reasonable price it was, such an excellent facility and location. It was an unbelievably comfortable trip.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Orbitz guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

The staff was extremely courteous and eager to please. The rooms had everything we needed for our week stay. There were many restaurants within a five minute walk.
6-night family trip
Verified Orbitz guest review

4/10 Fair

Book a room with bath tub but was told i didnt book.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

This is our "go to" place to call home when we are in Hangzhou
Anonymous, 7-night romance trip
Verified Orbitz guest review

8/10 Very good

Overall ok
Overall ok but room was a bit smelly.
3-night business trip
Verified Hotels.com guest review

2/10 Poor

Old property with unhelpful staff
Stayed for 8 nights so far because of the location. BUT, their rooms smell - since it's service apt, the cooking smells from your neighbors will stay exactly in your room forever. Rooms are old, the beds are peeled off. Housekeeping don't do their jobs - your trash stay in where they were after the housekeeping and they never refill your toiletry. Most importantly, their staff are incompetent. I see 3-4 young employees standing at the front desk doing nothing. When asked them for help, they looked at each other and don't know what they were doing. The back office staff were very unhelpful - when I had an issue and needed to talk to the front desk, they transferred my call 3 times and everytime when the phone was picked up by a different staff, they gave me inconsistent information. The problem remain unsolved after four international calls.
4-night business trip
Verified Hotels.com guest review