Holiday Inn Panama Canal

I'm usually pretty chill when traveling but this place is missing a General Manager or they need to be retrained. We paid for a canal view room, we got the parking lot in back instead. No refund to make up the difference just a shrug of the shoulders and told us we got a good deal for the room they gave us. Also we arrived a couple hours early and understand that we couldn't check in until 3 pm so we went to the canal and toured the locks. That is why we booked this hotel. When we arrived back at 4:15 our room was not ready yet, the restaurant and bar were not open. We didn't get our parking lot view room until 6:30 pm. We did not eat dinner there but did have a decent breakfast in the morning. I used the gym after breakfast and the water in the bubbler was empty. Little things that could be easily fixed. Staff seemed stressed and overwhelmed. If you're looking at this hotel to see the locks stay at the Radisson a couple miles away. Taxis are very reasonable.

Quick efficient service. Location location location

Read all the reviews, so wasn’t sure which way it would go. I needn’t have worried. Great hotel, great area, great pool area, delicious and beautifully plated food at reasonable prices for being in canal area, coffee is fantastic Panamanian coffee, service was above and beyond, which is why we opted to stay again for night before flight out. Stayed here first and last nights to be somewhat close to airport. The gentleman helping me remembered me from ten days before (I wish I would have remembered his!), even remembered my name! All the staff were friendly and went out of their way to help, even filled our water bottles and ice for our cooler. 501 was great and clean, 301 was musty smelling and had sticky stuff on floor. Both were very quiet, nice hot water and pressure, but ask for 4th towel if you have 4 people in the family like us, because the room only has 3. You can upgrade to get a locks view for $20 but they are not always available. I wish we would have just done it. I would definitely stay here again.

The hotel feels far out in the country. The elevator, hallway, and room had a weird scent. The pure concrete/tile shower lack modernity.

I enjoy it. It’s so close to the mira flores locks and in great location. As a hotel compliment, there’s a free shuttle services to bring guests to visit the canal locks and mall shopping center. The front desk personnel were awesome. I would recommend more fresh air in the hallways but I would go back again.