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Cinnamon Citadel Kandy

4.0 star property
4-star hotel in Kandy with outdoor pool and pool bar

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Cinnamon Citadel Kandy

Photo gallery for Cinnamon Citadel Kandy

Poolside views
Outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Minibar, in-room safe, iron/ironing board, free WiFi
Cafe
Reception

Overview of Cinnamon Citadel Kandy

8.6

Fabulous

Property highlights

  • Pool
  • Air conditioning
  • Free parking
  • Free WiFi
  • Airport transfer
  • Restaurant
Map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Children's pool
  • Pool bar
  • Room service
  • Babysitting
  • Airport shuttle
  • Terrace
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

View all photos for Deluxe Room

Minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Room

  • 48 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Garden Terrace

Superior Garden Terrace | Balcony

Superior Garden Terrace

  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, iron/ironing board, free WiFi

Superior Room

  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior River View

Minibar, in-room safe, iron/ironing board, free WiFi

Superior River View

  • River view
  • Sleeps 3
  • 1 Double Bed

About this area

What's nearby

  • Temple of the Tooth - 9 min drive
  • Pallekele International Cricket Stadium - 20 min drive

Getting around

  • Colombo (CMB-Bandaranaike Intl.) - 158 min drive
  • Kandy Railway Station - 22 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Cinnamon Citadel Panorama Restaurant - 1 min walk
  • Cafe 1886 By Salgado Bakers - 6 min drive
  • Kandyan Muslim Hotel - 6 min drive
  • KFC - 4 min drive
  • Fab Ceylon - 5 min drive

About this property

Cinnamon Citadel Kandy

A great choice for a stay in Kandy, Cinnamon Citadel Kandy offers an airport shuttle (available on request). Guests can take a dip in the outdoor pool or grab a bite to eat at Vel Eliya, which is one of 2 restaurants and serves breakfast, lunch and dinner. This upmarket hotel also features a poolside bar, a fitness centre and a sauna.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 119 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Free secured on-site self-parking
  • Free on-site valet parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle from 6:00 AM to midnight*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Playground
  • Babysitting (surcharge)

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Sauna
  • No plastic water bottles

Accessibility

  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Grab bar in shower
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

Vel Eliya – This buffet restaurant serves breakfast, lunch and dinner.
Mahaveli Eliya – This fine-dining restaurant overlooks the garden and specialises in local cuisine. Guests can enjoy drinks at the bar.
Giri Sikara Lounge – This bar overlooks the pool.
Pool Bar – This bar is located by the pool. Guests can enjoy al fresco dining (weather permitting).

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 15 per person
  • Airport shuttle service is offered for an extra charge of USD 85 per person

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per day

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Cinnamon Citadel
Cinnamon Citadel Hotel
Cinnamon Citadel Hotel Kandy
Cinnamon Citadel Kandy
Cinnamon Kandy
Citadel Kandy
Kandy Cinnamon Citadel
Kandy Citadel
Chaaya Citadel Hotel Kandy
Chaaya Citadel Kandy Hotel Kandy
Kandy Chaaya Citadel Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Kandy
Cinnamon Citadel Kandy Hotel Kandy

Frequently asked questions

Does Cinnamon Citadel Kandy offer free cancellation for a full refund?
Yes, Cinnamon Citadel Kandy does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Cinnamon Citadel Kandy?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cinnamon Citadel Kandy?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 7:00 PM.
Are pets allowed at Cinnamon Citadel Kandy?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Cinnamon Citadel Kandy?
Yes, there's free self and valet parking. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Cinnamon Citadel Kandy?
Yes, an airport shuttle is available from 6:00 AM to midnight on request. The charge is USD 85 per person.
What are the check-in and check-out times at Cinnamon Citadel Kandy?
You can check in from 2:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
What is there to do at Cinnamon Citadel Kandy and nearby?
Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a fitness centre. Cinnamon Citadel Kandy also has a picnic area and a garden.
Are there restaurants at or near Cinnamon Citadel Kandy?
Yes, there are 2 on-site restaurants, featuring al fresco dining, local cuisine and garden views.
Does Cinnamon Citadel Kandy have any outdoor private spaces?
Yes, every room features a balcony.

Reviews

8.6

Fabulous

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Good

I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself. My room was next to evening entertainment, music, and till midnight it was very disturbing. Payment expected only in US$, causing extra charges. Hotel location is good, but Hotels.Com mistake with reservation caused disturbance.
GOWRI, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hitel
Manju, 4-night trip
Verified Hotels.com guest review

6/10 Good

Mixed bag
Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly
Ian, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful.
Verified Expedia guest review

10/10 Exceptional

Beautiful views and gardens, wonderful breakfast in dining room overlooking the views. Excellent location, in the heart of Ella, walking distance to centre and yet feels secluded , quiet and peaceful in hotel.
patricia, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Super nice and helpful.
Lise, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Great view of the river and adjoining woods...Very serene
Kishalaya, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The location is great, tranquil beside the river, and close to Kandy. The design is superb with the open air encouraging the breeze. But it is the staff who really make it excellent. It is the second time we have stsyed at the Citadel, and we cannot fault it. If you are visiting Kandy, this is the place to stay.
Ralph, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Expedia guest review

8/10 Very good

Alasdair, 1-night family trip
Verified Hotels.com guest review