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4-star hotel in Kandy with 2 restaurants and spa
Fan in shower was not strong enough for the steam
Nov. 7, 2019
The overall experience was excellent. Our only disappointment was the lack of Sri Lankan…
Sep. 22, 2019
This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily.
You'll be asked to pay the following charges by the property at check-in or check-out:
The charges below are included in the total price displayed:
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available through room service.
Each guestroom is kept vacant for a minimum of 72 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.
*See fees & policies for additional details or extra charges
Needs updating. No lift in upgraded room wing. Poor water pressure.
Anonymous, 2 night romance trip, Sep. 18, 2019
Verified Expedia guest review
We loved our stay in cinnamon citadel Kandy. The service was excellent. Bhagya, Manjula, Thilina, Fashan and Arvinda were great hosts. We will definitely come back next year too.
Prabhathi, 3 night romance trip, Jun. 18, 2019
Verified Hotels.com guest review
A clean well presented hotel in a picturesque location. The food is very good and overall we had a very good experience.
1 night trip, Jan. 14, 2019
Verified Wotif guest review
NALIN, 3 night family trip, Dec. 28, 2018
Verified Hotels.com guest review
We had a lovely time here - a relaxing place to stay for a few days. Friendly staff and great food, although slightly confused by the multiple menus on offer. Rooms are dated but spacious and comfortable.
Jonny, 2 night trip, Oct. 16, 2018
Verified Expedia guest review
Rooms very Dark and food in the Cafe was not great unfortunately.
1 night trip, Sep. 26, 2018
Verified Expedia guest review
Cinnamon Citadel is a comfortable hotel, with lovely views of the river from the rooms and dining area. Our room was spacious and the pool was good. Breakfast was varied and tasty, but the dinner buffet was predictably stodgy and bland.
John., 3 night trip, Apr. 24, 2018
Verified Expedia guest review
I was only there for one night so didn't get to experience everything that the hotel had to offer. The rooms are very spacious and the king-size beds are very comfortable. Unfortunately it was raining when I was there so i couldn't make use of the balcony. Because of the rain I didn't get in the pool. It wasn't very big anyway and there were a lot of kids in there. I had some food and drinks at the bar area which were very reasonably priced and nice. I didn't go to the restaurant for dinner so can't offer an opinion on that. I did go to the restaurant for the buffet breakfast which had various offerings of Sri Lankan and Western foods. All of the staff were friendly and courteous.
1 night trip, Mar. 27, 2018
Verified Expedia guest review
We stayed here for 2 nights and found it to be very comfortable and pleasant. Our room was in the middle section overlooking the pool and had a lovely terrace with a view of the river. The staff were all helpful and friendly and breakfast was delicious with lots of choice. The hotel is a little way out from the town but very peaceful and surrounded by lovely scenery. We had dinner in the little cafe next to the pool and enjoyed it and on our last night, we sat in the open bar area and had cocktails while listening to a singer strangle a few songs. All part of the fun though, and we would definitely stay here again.
jean, 2 night romance trip, Feb. 14, 2018
Verified Hotels.com guest review
We booked 2 rooms and stayed for 2 nights. Dealing with reception was very difficult, they provided 2 rooms on the lower level with no lift facility. It’s a struggle for older and walking disability people. Reception was not at all helpful to provide any alternate option on request to change floors. Wish staff at reception were politer and more accommodable. Room conditions is average compared to the hefty amount you pay for hotel booking. Views from lower level dwelling are just okay. Now for complimentary breakfast was good, the swimming pool was good. Ambience and view is good for people on the upper level.
Jay, 2 night trip, Jan. 8, 2018
Verified Expedia guest review