Guests
All properties in Kandy, Central Province, Sri Lanka

Cinnamon Citadel Kandy

4-star hotel in Kandy with 2 restaurants and spa

  • Free WiFi and free parking
From
A$144

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

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  • Pool
  • Pool
  • Outdoor Pool
  • Outdoor Pool
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124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000, Sri Lanka
8.6.Fabulous.
  • Fan in shower was not strong enough for the steam

    Nov. 7, 2019

  • The overall experience was excellent. Our only disappointment was the lack of Sri Lankan…

    Sep. 22, 2019

See all 279 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays72 hours
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 119 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available

For families

  • Children's pool
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • Asgiri Maha Viharaya - 30 min walk
  • Bahirawakanda Vihara Buddha - 37 min walk
  • Asgiriya Stadium - 45 min walk
  • Natha Devale - 2.4 mi / 3.9 km
  • International Buddhist Museum - 2.6 mi / 4.2 km
  • Kandyan Art Association & Cultural Centre - 2.7 mi / 4.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Room
  • Deluxe Room
  • Superior Garden Terrace
  • Superior River View

What’s around

Landmarks

  • Asgiri Maha Viharaya - 30 min walk
  • Bahirawakanda Vihara Buddha - 37 min walk
  • Asgiriya Stadium - 45 min walk
  • Natha Devale - 2.4 mi / 3.9 km
  • International Buddhist Museum - 2.6 mi / 4.2 km
  • Kandyan Art Association & Cultural Centre - 2.7 mi / 4.3 km
  • Malwathu Maha Viharaya - 3 mi / 4.8 km
  • Kandy Clock Tower - 2.2 mi / 3.5 km
  • Kandy Lake - 2.4 mi / 3.8 km
  • Udawatta Kele Sanctuary - 2.4 mi / 3.9 km
  • Royal Palace of Kandy - 2.5 mi / 4 km

Getting around

  • Bandaranaike Intl. Airport (CMB) - 120 min drive
  • Kandy Railway Station - 17 min drive
  • Airport shuttle (surcharge)
map
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124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000, Sri Lanka

At a glance

Hotel size

  • This hotel has 119 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle from 6:00 AM to midnight*

Parking

  • Onsite parking available only on request
  • Free secured onsite self parking
  • Free onsite valet parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Barbecue grills

Things to do

  • Number of outdoor pools - 1
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Sauna
  • Golfing nearby
  • Hiking/biking trails nearby
  • Pool sunloungers
  • Pool umbrellas

Working away

  • Number of meeting rooms - 1

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Number of buildings/towers - 3
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Grab bar - in shower

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

The spa is open daily.

Dining

Vel Eliya - This buffet restaurant serves breakfast, lunch, and dinner.

Mahaveli Eliya - This fine-dining restaurant overlooks the garden and specializes in local cuisine. Guests can enjoy drinks at the bar.

Giri Sikara Lounge - This bar overlooks the pool.

Pool Bar - This bar is located by the pool. Guests can enjoy alfresco dining (weather permitting).

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 15 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 85 per person

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per day

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve onsite parking

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

  • Cinnamon Citadel Kandy Hotel
  • Chaaya Citadel Kandy Hotel Kandy
  • Kandy Chaaya Citadel Hotel
  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Kandy Kandy
  • Cinnamon Citadel Kandy Hotel Kandy
  • Cinnamon Citadel Hotel
  • Cinnamon Citadel Kandy
  • Cinnamon Citadel
  • Chaaya Citadel Hotel Kandy
  • Chaaya Citadel Kandy Hotel Kandy
  • Kandy Chaaya Citadel Hotel
  • Kandy Citadel
  • Chaaya Citadel Hotel Kandy

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Cinnamon Citadel Kandy does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

  • Yes, there's free self and valet parking. Free RV/bus/truck parking is available.

  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 7:00 PM.

  • Sorry, pets and service animals aren't allowed.

  • You can check in from 2:00 PM - anytime. Check-out time is noon. Contactless check-out is available.

  • Yes, there are 2 onsite restaurants, featuring alfresco dining, local cuisine, and garden views. Nearby restaurants include Flower Song (2.1 mi), Kandy Muslim Hotel (2.2 mi), and Dine-More (2.2 mi).

  • Yes, an airport shuttle is available from 6:00 AM to midnight on request. The charge is USD 85 per person.

  • Have fun with nearby activities such as hiking and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Cinnamon Citadel Kandy also has a sauna and a fitness center, as well as a picnic area and a garden.
8.6.Fabulous.
  • 6.0.Good

    Needs updating. No lift in upgraded room wing. Poor water pressure.

    Anonymous, 2 night romance trip, Sep. 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing place with great service

    We loved our stay in cinnamon citadel Kandy. The service was excellent. Bhagya, Manjula, Thilina, Fashan and Arvinda were great hosts. We will definitely come back next year too.

    Prabhathi, 3 night romance trip, Jun. 18, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    A clean well presented hotel in a picturesque location. The food is very good and overall we had a very good experience.

    1 night trip, Jan. 14, 2019

    Verified Wotif guest review

  • 8.0.Very good

    Fabulous resort style next to Mahaweli river

    NALIN, 3 night family trip, Dec. 28, 2018

    Verified Hotels.com guest review

  • 8.0.Very good

    We had a lovely time here - a relaxing place to stay for a few days. Friendly staff and great food, although slightly confused by the multiple menus on offer. Rooms are dated but spacious and comfortable.

    Jonny, 2 night trip, Oct. 16, 2018

    Verified Expedia guest review

  • 6.0.Good

    Rooms very Dark and food in the Cafe was not great unfortunately.

    1 night trip, Sep. 26, 2018

    Verified Expedia guest review

  • 8.0.Very good

    Pretty setting.

    Cinnamon Citadel is a comfortable hotel, with lovely views of the river from the rooms and dining area. Our room was spacious and the pool was good. Breakfast was varied and tasty, but the dinner buffet was predictably stodgy and bland.

    John., 3 night trip, Apr. 24, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice hotel right on the river

    I was only there for one night so didn't get to experience everything that the hotel had to offer. The rooms are very spacious and the king-size beds are very comfortable. Unfortunately it was raining when I was there so i couldn't make use of the balcony. Because of the rain I didn't get in the pool. It wasn't very big anyway and there were a lot of kids in there. I had some food and drinks at the bar area which were very reasonably priced and nice. I didn't go to the restaurant for dinner so can't offer an opinion on that. I did go to the restaurant for the buffet breakfast which had various offerings of Sri Lankan and Western foods. All of the staff were friendly and courteous.

    1 night trip, Mar. 27, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Cinnamon Citadel we love you!

    We stayed here for 2 nights and found it to be very comfortable and pleasant. Our room was in the middle section overlooking the pool and had a lovely terrace with a view of the river. The staff were all helpful and friendly and breakfast was delicious with lots of choice. The hotel is a little way out from the town but very peaceful and surrounded by lovely scenery. We had dinner in the little cafe next to the pool and enjoyed it and on our last night, we sat in the open bar area and had cocktails while listening to a singer strangle a few songs. All part of the fun though, and we would definitely stay here again.

    jean, 2 night romance trip, Feb. 14, 2018

    Verified Hotels.com guest review

  • 6.0.Good

    We booked 2 rooms and stayed for 2 nights. Dealing with reception was very difficult, they provided 2 rooms on the lower level with no lift facility. It’s a struggle for older and walking disability people. Reception was not at all helpful to provide any alternate option on request to change floors. Wish staff at reception were politer and more accommodable. Room conditions is average compared to the hefty amount you pay for hotel booking. Views from lower level dwelling are just okay. Now for complimentary breakfast was good, the swimming pool was good. Ambience and view is good for people on the upper level.

    Jay, 2 night trip, Jan. 8, 2018

    Verified Expedia guest review

See all 279 reviews