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All properties in Kandy, Central Province, Sri Lanka
1 room, 2 adults

Cinnamon Citadel Kandy

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000, Sri Lanka

4-star hotel with spa, near Temple of the Tooth
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Sri Lanka may have travel restrictions in place due to COVID-19. Find out more

  • Fan in shower was not strong enough for the steam Nov. 11, 2019
  • The overall experience was excellent. Our only disappointment was the lack of Sri Lankan…Sep. 26, 2019

Cinnamon Citadel Kandy

from A$57
  • Superior Room
  • Deluxe Room
  • Superior Garden Terrace
  • Superior River View

What’s around Cinnamon Citadel Kandy

Landmarks

  • Asgiri Maha Viharaya - 30 min walk
  • Bahirawakanda Vihara Buddha - 38 min walk
  • Asgiriya Stadium - 45 min walk
  • Kandy Lake - 2.4 mi / 3.9 km
  • Temple of the Tooth - 2.6 mi / 4.1 km
  • Natha Devale - 2.4 mi / 3.9 km
  • Royal Palace of Kandy - 2.4 mi / 3.9 km
  • National Museum - 2.6 mi / 4.2 km

Getting around

  • Bandaranaike Intl. Airport (CMB) - 120 min drive
  • Kandy Railway Station - 17 min drive
  • Airport pick-up service

At a glance

Key facts

Hotel size

  • This hotel has 119 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Sri Lanka may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking on site

  • Free RV/bus/truck parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Sauna
  • Golfing nearby
  • Hiking/biking trails nearby
  • Pool sunloungers
  • Pool umbrellas
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 3
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Grab bar - in shower
Languages Spoken
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

The spa is open daily.

Dining

Vel Eliya - This buffet restaurant serves breakfast, lunch, and dinner.

Mahaveli Eliya - This fine-dining restaurant overlooks the garden and specializes in local cuisine. Guests can enjoy drinks at the bar.

Giri Sikara Lounge - This bar overlooks the pool.

Pool Bar - This bar is located by the pool. Guests can enjoy alfresco dining (weather permitting).

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cinnamon Citadel Kandy’s small print

Also known as

  • Cinnamon Citadel Kandy Hotel
  • Chaaya Citadel Kandy Hotel Kandy
  • Kandy Chaaya Citadel Hotel
  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Kandy Kandy
  • Cinnamon Citadel Kandy Hotel Kandy
  • Cinnamon Citadel Hotel
  • Cinnamon Citadel Kandy
  • Cinnamon Citadel
  • Chaaya Citadel Hotel Kandy
  • Chaaya Citadel Kandy Hotel Kandy
  • Kandy Chaaya Citadel Hotel
  • Kandy Citadel
  • Chaaya Citadel Hotel Kandy

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 9:00 AM to 7:00 PM.
  • This property does not have elevators.

    Guests must contact this property in advance to reserve onsite parking. Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-out is available.

    Individually-wrapped food options are available through room service.

    Each guestroom is kept vacant for a minimum of 72 hours between bookings.

    The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    Mandatory fees

    The charges below are included in the total price displayed:

    • Christmas Eve gala dinner fee for stays on 24 December
    • New Year's Eve gala dinner fee for stays on 31 December

    Optional extras

    Rollaway beds are available for USD 50.0 per day

    Buffet breakfast is offered for an extra charge of USD 15 per person (approximately)

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of USD 85 per person

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Cinnamon Citadel Kandy

    • Does Cinnamon Citadel Kandy offer free cancellation for a full refund?
      Yes, Cinnamon Citadel Kandy does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Cinnamon Citadel Kandy?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Cinnamon Citadel Kandy?
      Yes, there's free self and valet parking. Free RV/bus/truck parking is available.
    • Is there a pool at Cinnamon Citadel Kandy?
      Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 7:00 PM.
    • Are pets allowed at Cinnamon Citadel Kandy?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Cinnamon Citadel Kandy?
      You can check in from 2:00 PM to anytime. Check-out time is noon. Contactless check-out is available.
    • Are there restaurants at or near Cinnamon Citadel Kandy?
      Yes, there are 2 onsite restaurants, featuring alfresco dining, local cuisine, and garden views. Nearby restaurants include Lyons (2.1 mi), Flower Song (2.1 mi), and Kandy Muslim Hotel (2.2 mi).
    • Is airport shuttle service offered by Cinnamon Citadel Kandy?
      Yes, a shuttle from the airport to the hotel is available from 6:00 AM to midnight on request. The charge is USD 85 per person.

    Recent reviews

    Fabulous 8.6 From 112 reviews

    Good 6.0
    Needs updating. No lift in upgraded room wing. Poor water pressure.
    Anonymous, au2 night romance trip
    Exceptional 10.0
    Amazing place with great service
    We loved our stay in cinnamon citadel Kandy. The service was excellent. Bhagya, Manjula, Thilina, Fashan and Arvinda were great hosts. We will definitely come back next year too.
    Prabhathi, au3 night romance trip
    Exceptional 10.0
    A clean well presented hotel in a picturesque location. The food is very good and overall we had a very good experience.
    au1 night trip
    Very good 8.0
    Fabulous resort style next to Mahaweli river
    NALIN, au3 night family trip
    Very good 8.0
    We had a lovely time here - a relaxing place to stay for a few days. Friendly staff and great food, although slightly confused by the multiple menus on offer. Rooms are dated but spacious and comfortable.
    Jonny, au2 night trip
    Good 6.0
    Rooms very Dark and food in the Cafe was not great unfortunately.
    au1 night trip
    Very good 8.0
    Pretty setting.
    Cinnamon Citadel is a comfortable hotel, with lovely views of the river from the rooms and dining area. Our room was spacious and the pool was good. Breakfast was varied and tasty, but the dinner buffet was predictably stodgy and bland.
    John., au3 night trip
    Exceptional 10.0
    Nice hotel right on the river
    I was only there for one night so didn't get to experience everything that the hotel had to offer. The rooms are very spacious and the king-size beds are very comfortable. Unfortunately it was raining when I was there so i couldn't make use of the balcony. Because of the rain I didn't get in the pool. It wasn't very big anyway and there were a lot of kids in there. I had some food and drinks at the bar area which were very reasonably priced and nice. I didn't go to the restaurant for dinner so can't offer an opinion on that. I did go to the restaurant for the buffet breakfast which had various offerings of Sri Lankan and Western foods. All of the staff were friendly and courteous.
    au1 night trip
    Exceptional 10.0
    Cinnamon Citadel we love you!
    We stayed here for 2 nights and found it to be very comfortable and pleasant. Our room was in the middle section overlooking the pool and had a lovely terrace with a view of the river. The staff were all helpful and friendly and breakfast was delicious with lots of choice. The hotel is a little way out from the town but very peaceful and surrounded by lovely scenery. We had dinner in the little cafe next to the pool and enjoyed it and on our last night, we sat in the open bar area and had cocktails while listening to a singer strangle a few songs. All part of the fun though, and we would definitely stay here again.
    jean, au2 night romance trip
    Good 6.0
    We booked 2 rooms and stayed for 2 nights. Dealing with reception was very difficult, they provided 2 rooms on the lower level with no lift facility. It’s a struggle for older and walking disability people. Reception was not at all helpful to provide any alternate option on request to change floors. Wish staff at reception were politer and more accommodable. Room conditions is average compared to the hefty amount you pay for hotel booking. Views from lower level dwelling are just okay. Now for complimentary breakfast was good, the swimming pool was good. Ambience and view is good for people on the upper level.
    Jay, au2 night trip

    Cinnamon Citadel Kandy

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