Hotel Spa Princesa Parc

We booked room only and choose not to pay the extra 12 euros per person for breakfast or to add on dinner, so cannot comment on food. But for a 4 star hotel i would have expected the room to be much better. Bathroom was quite grim, tiles were dirty and no shower screen so the floor got drenched every shower. The bedroom was very cramped and stuffy...no where to sit except the bed. Only one small radiator to dry to dry gloves, ski jackets on. Location was great super close to the gondola. Spa was nice but you have to pay extra to use. Would go back to Arinsal but probably book an apartment next time as will be guaranteed sufficient space to live in for a week.

- Unfortunately the floor in your room was really dirty with a lot of dust. The bathroom was grimy specially the shower head and appliances around it. We had access of a lot of pastries at breakfast but it wasn’t fresh enough. I would suggest less food and more quality. It was not a 4 star hotel standard I was expecting at all. To sum up, unfortunately my wife left a silver necklace at out room and we contacted the hotel hours later to let they know and they just answer as back in the next day after requesting by email and calling them again. Of course, they said they didn’t find the necklace in the end. It was an anniversary gift really sentimental worthy for us.

Always have a lovely stay at Princess Parc - I have stayed there over the last 3 years and always impressed with the cleanliness of the rooms and service and choice of food in the restaurant. The staff are always helpful. The spa is amazing - I would recommend to go when it first opens as less people using the facilities. Following the instructions to the letter in the spa guide by the water bottle area and come out feeling fabulous.

The hotel is very good. Rooms are well equipped and modern. Spa is brilliant Location for ski lift access and night life is ideal.

Very good place to stay at Arinsal for skiing. Hotel close to Telecabina. Nice spa.

Large hotel, nice rooms but double glazing not very good as could still hear traffic at front. Lacked any charm and more suited to big groups. Rooms clean and comfortable. Nice spa at 15 Euros for 2 hours. We didn't eat in the hotel as there were some nice restaurants very close by where we had breakfast and dinner much cheaper. The hotel is close to the ski lift and restaurants and a couple of ski shops. There is also a ski bus and village bus where for a few euros you can go to Andorra la vella. Overall good for 2 or 3 days.

Excellent location for the ski lift access. Great spa facilities and ample parking

When I booked through online operator Expedia, there was no option to include meals. I stayed at the hotel twice before and had meals included. When I asked for the price to add the meals it was far more expensive than if I had it as an inclusive package / there was no concession for being a hotel guest / repeat hotel guest. Dinner 25 for adults 15 for children, no drinks included. This is so highly priced in comparison to the prices in other venues in Arinsal it is prohibitive. I felt a very warm welcome with all of people of the hotel with the exception of this. This felt unwelcoming / a price that would discourage guests from eating buffet. Other than this all was good in the hotel except the bed (mattress cover) and pillow filler felt synthetic and uncomfortable. Sheets quality was fine. Pool tables need to be re covered. All staff were friendly and helpful.

BEWARE...BAIT & SWITCH. I booked a double lux room, which promised a deep soaking tub and mountain views. I also picked this hotel because of the spa. AFTER I paid the nonrefundable payment, I got a message saying that the spa is not open on the days we are there, and that it's also a 15 euro/ person fee. When we arrived, there was NO tub, NO view, and the room was much smaller than what I booked. I explained this to the front desk and showed the screenshots from the booking. She told me to wait 20 minutes to change to a different room. After 40 minutes (it's now well past 10pm, and we're exhausted), we were sent to a different room that was basically the exact same as the first- no tub, no view, but maybe slightly bigger. We will definitely NOT be returning.

A luxury hotel with glamorous touches especially the Aquarium cocktail bar and the Spa centre. Staff were excellent. Bedroom very comfortable. Buffet dinner could be improved.