Bernini Palace

Good sized room, very clean with good lighting. Staff very helpful and actively helping. Centrally located.

Rooms are overwhelmingly warm... hot! without having control of room temperature (they turn off central air-conditioning in winter)... If you open the window, you get mosquitos. Bathrooms are poorly maintained... We had a leak where all the toilet waste was flooding the bathroom floor. The shower and bath are also poorly maintained. This 5 star hotel deserves no more than 2. My daughter and I simply couldn't wait to check out and go somewhere else for a proper shower and sleep.

The staff was exceptionally gracious, welcoming, and helpful. We really enjoyed our stay. The location is perfect for visiting Florence. The staff arranged everything for us from museum tickets to a Chianti tour and wine tasting.

Great location, it can not be better , in the Piazza San Trieste near the superb Duomo Great friendly staff. Nice super white bathroom. Limited city view. A bit too pricey, also some dust from the same floor construction / remodeling of next door room. Walks by the Arno and extended visits to the Galleria degliUffizzi are a must.

The service was great, but there are two major problems: 1. The water is sometimes hot and sometimes cold, not unbearable but it's a pretty basic problem 2. The sound insulation is pretty bad, I can hear TV sound from the room above us and also sounds from outside. Since this is a 300 USD 5 star-hotel, I expect better.

Tiny, old, tired, dirty rooms... if you’re planning to stay here demand to stay in the renewed ones, otherwise it’s truly a 3 star hotel. Don’t want to make the story too long but when we arrived there were hairs in the bathtub so the manager Stefania, was very helpful and changed us to a better room and even though it was bigger and nicer you still couldn’t control the room temperature, the sheets are supposed to be linen but I’m sure they’re sand paper... no face towels and instead of hand towels they have napkins... no king size beds only single beds joined together; the housekeeping personnel incredibly rude and lazy, most of the people in the reception seemed annoyed all the time, except for the concierge Matteo who’s really nice and good at his job. Parking is super expensive, location is decent, breakfast is lacking and the bathrooms aren’t made of real marble which I found very tacky considering it’s Italy. If it weren’t for Matteo and Stefania I would’ve given it a 1 star review

I had a reservation for a Superior room. It was barely a Classic. Note it does not have the draperies or night stands that all other rooms have in pictures. I also woke up with multiple mosquito bites. Certainly not a 5 star hotel and not what we paid for. Breakfast offerings less than stellar. Very disappointing. Do not know why this review doesn’t fit your criteria to be accepted. I have removed the picture which definitely proves my point. Otherwise I’m not sure why this review wasn’t accepted.

Excellent hotel in Florence. I’ve stayed here a couple times and you can’t beat the experience and the location.

The first room we were assigned was pretty bad. Three steps down to the bedroom. But the light switches were up by the door. Very inconvenient. The dimmer switch for the bedside lamps and overhead light was not working ~ so you had two VERY bright, intense lights directly over the bed. When we complained about this they sent a man to fix but the only thing he could do was fetch a ladder and disconnect the two offending bulbs. The bath tub would not drain until I disconnected the stopper. meanwhile the tub filled two inches with brown water. More complaints the next morning upon which they reassigned us to an upgraded room which was excellent. One bad night ~ one great night!

Great service and an amazing location. The best location in Florence. Great breakfast also. Service was so nice and friendly. Loved our stay there.