2/10 Poor
9 Nov 2023
WARNING
This place looks great and good value! I personally never experienced that ! I was left outside in cold and rain unable to gain access as I should have been sent a code or instructions on how to enter. Dispute several calls a pacing around the property i had no response. I was left cold wet and stranded. Left no choice than to find another hotel as close as possible to get a room for the night which I did at twice the cost and another taxi to the new hotel! Further insult, after communicating to hotels.com for over 40mins to cancel this arrangement I received a call from someone at the property who offered no apology advice or support given the circumstances of my situation now being 21:30 in the cold wet night! Telling me I had the information from them to gain access! I told them I can assure you I would not of put myself through that situation if that’s was the case ! Insult to injury.. no needed at this point! I dare say this is a nice place to stay .. just make sure you have access before you arrive.
Mark
Mark, 1-night business trip
Verified Hotels.com guest review