Checked in very late at night, after hours of driving, and door card reader didn't work. After going to the desk twice, got moved to another room, which was NOT clean. Had to be moved to a third room, which was clean. Very frustrating, especially when I was just very ready to relax and get settled. Desk employee was very helpful and accommodating, in trying to remedy the situation, she was very helpful and kept working with me and made sure I was satisfied. Hotel just needs an overall update, especially carpet. Overall a decent stay once I got settled.