Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Skip to main content.
All properties in Vienna, Vienna (state), Austria
1 room, 2 adults


4-starHotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.
Frankenberggasse 10, Vienna, Vienna, 1040, Austria

4-star hotel with bar/lounge, near St. Charle's Church
  • Free continental breakfast and free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • The hotel is an excellent property. We stayed in the Kaiserhof Suite for four nights.…Jun. 11, 2019
  • From the moment you step through the doors you feel a sense of something special. The…Apr. 18, 2019


from A$271
  • Single Room
  • Double or Twin Room (small)
  • Classic Double Room
  • Classic Double or Twin Room (with extra bed)
  • Room, Allergy Friendly
  • Business Room
  • Twin Room (Madam - Ladies Special)
  • Superior Room
  • Junior Suite
  • Suite
  • Deluxe Suite (Kaiserhof)
  • Premium Suite (Admiral)



  • In Wieden
  • Naschmarkt - 6 min walk
  • Vienna State Opera - 9 min walk
  • St. Charle's Church - 4 min walk
  • Vienna University of Technology - 5 min walk

Getting around

  • Vienna Intl. Airport (VIE) - 29 min drive
  • Wien Mitte Station - 22 min walk
  • Vienna Central Station - 23 min walk
  • Vienna Praterstern Station - 6 min drive
  • Resselgasse Station - 3 min walk
  • Paulanergasse Station - 3 min walk
  • Taubstummengasse U-Bahn - 5 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 74 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • One child stays free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed *

  • Food and water bowls available


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *


  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Steam room
  • Sauna
Working away
  • Business centre
  • Meeting rooms
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
  • Number of buildings/towers - 1
  • Year Built – 1896
  • Lift
  • Safe-deposit box at front desk
  • Library
  • Fireplace in lobby
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
Languages Spoken
  • Dutch
  • English
  • French
  • German
  • Hungarian
  • Italian
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
  • IPod docking station
  • MP3 docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.


Also known as

  • Best Western Premier Kaiserhof Wien
  • Best Western Premier Kaiserhof Wien
  • Premier Kaiserhof Wien


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer.

Contactless check-in is available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Optional extras

Valet parking costs EUR 21.5 per day

Pets are allowed for an extra charge of EUR 15 per pet, per night

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of EUR 45 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Does HOTEL KAISERHOF WIEN offer free cancellation for a full refund?
    Yes, HOTEL KAISERHOF WIEN does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is HOTEL KAISERHOF WIEN currently open?
    This property is closed from March 20 2020 to August 25 2020 (dates subject to change).
  • Is parking offered at HOTEL KAISERHOF WIEN?
    Yes. Valet parking costs EUR 21.5 per day.
  • Are pets allowed at HOTEL KAISERHOF WIEN?
    Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at HOTEL KAISERHOF WIEN?
    You can check in from 3:00 PM to midnight. Check-out time is noon.
  • Is airport shuttle service offered by HOTEL KAISERHOF WIEN?
    Yes, an airport shuttle is available. The charge is EUR 45 per vehicle one way.
  • What is there to do near HOTEL KAISERHOF WIEN?
    Recommended spots to visit include St. Charle's Church (4-min walk) and Vienna University of Technology (5-min walk), along with Naschmarkt (6-min walk) and Vienna State Opera (9-min walk).

Recent reviews

Exceptional 9.6 From 592 reviews

Exceptional 10.0
We thoroughly enjoyed our stay at the Hotel Kaiserhof. The room was nice, cosy and clean. We enjoyed the buffet breakfast everyday and there was a good choice of food, and juices, and a wide variety of hot beverages to choose from. All the services including housekeeping, reception, and table service were excellent, and staff were most friendly. The decor and furniture were homely and comfortable. We thought the hotel was ideally situated and quiet. The hotel was only about eight to ten minutes walk to the station and city centre.
au3 night romance trip
Very good 8.0
Very good stay
Great breakfast. Very good local area where we felt safe and accessible to public transport. Okay beds. No ramps for a pram / stroller.
auFamily trip
Exceptional 10.0
Outstanding Room and Service
Business trip made all the more pleasurable by the excellence of the hotel
Alasdair, gb4 night business trip
Exceptional 10.0
Great breakfast, location and rooms
eyal, il4 night trip
Exceptional 10.0
Good location, Excellent hotel
Well located, traditional, spotlessly clean hotel. Lovely relaxing bar area with very friendly service. Excellent breakfast with nice general ambience to the hotel.
Emma, gb2 night trip
Exceptional 10.0
Good choice!
Very good and practical. The room was not big, but very comfortable and quiet. The hotel was very well located. It is a bit expensive for what it has to offer. I really enjoyed my stay.
Marcos Roberto, us2 night business trip
Exceptional 10.0
Lovely hotel in perfect location in the city
Lovely hotel in a great location in the city. Breakfast service was great everyday.
Diane, us2 night trip with friends
Exceptional 10.0
Vienna Trip
The room was small but comfortable. We had issues ugh the elevator. It would not go down. Good location.
us2 night trip with friends
Exceptional 10.0
Birthday break in Vienna
My husband and I spent four nights in Vienna to celebrate his birthday. I was very pleased with my choice of your hotel, it was exactly what we wanted. All the staff were courteous and helpful and we appreciated their excellent English. Our room was clean and comfortable and the guest lounge is beautifully decorated and just right for an evening drink with the option of a light meal in comfortable surroundings. The bar staff were attentive but unobtrusive. The breakfast choices were exceptional and I think truly offered something for everyone. We particularly liked the honeycomb and variety of rolls and bread on offer.
Jean, gb4 night trip
Exceptional 10.0
Ideal situation for the city centre
Stayed 4 nights for a short city break. The hotel was situated in a side street away from traffic noise but was only a few minutes walk to the underground station, the opera and concerts in Karlskirche. Staff were welcoming, helpful and attentive. Breakfast was excellent.
Mary, gb4 night trip


Is the description of this property not correct? Tell us