Discover Hotel Palazzo dal Borgo, nestled in the heart of downtown. Enjoy access to a charming library, unwind with a drink at the bar and stay connected with in-room WiFi. The multilingual staff has left a lasting impression on previous guests.
Piazza di Santa Maria Novella - 1 min walk - 0.1 km
Basilica of Santa Maria Novella - 3 min walk - 0.3 km
Via de' Tornabuoni - 3 min walk - 0.3 km
Cathedral of Santa Maria del Fiore - 8 min walk - 0.7 km
Ponte Vecchio - 9 min walk - 0.8 km
Getting around
Peretola Airport (FLR) - 10 min drive
Florence Santa Maria Novella Station - 6 min walk
Florence (ZMS-Santa Maria Novella Train Station) - 6 min walk
Porta al Prato Station - 13 min walk
Unità Tram Stop - 4 min walk
Alamanni - Stazione Santa Maria Novella Tram Stop - 4 min walk
Valfonda - Stazione Santa Maria Novella Tram Stop - 6 min walk
Restaurants
Osteria Pastella - 1 min walk
Ristorante Buca Mario - 3 min walk
Cafe dei Fossi - 3 min walk
The Fiddler's Elbow - Irish Pub - 2 min walk
Croce Di Malta - 2 min walk
About this property
Hotel Palazzo dal Borgo
When you stay at Hotel Palazzo dal Borgo, you'll be in a great location, within a short 10-minute walk of Piazza di Santa Maria Novella and Ponte Vecchio. Also, Cathedral of Santa Maria del Fiore and Central Market are within a short 10-minute walk. Fellow travellers love the helpful staff. The property is only a short walk to public transportation: Unità Tram Stop is 4 minutes and Alamanni - Stazione Santa Maria Novella Tram Stop is 4 minutes.
At a glance
DONE
Hotel size
34 rooms
Arranged over 3 floors
DONE
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age – 18
Check-out time is 11 AM
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cots (infant beds)
DONE
Pets
Pets stay for free
Service animals welcome
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
On-site valet parking (EUR 30 per day)
Limited valet parking on-site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Bar/lounge
Room service (limited hours)
Working away
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
Built in 1480
Safe-deposit box at front desk
Library
Banquet hall
Accessibility
Lift
Wheelchair-accessible path of travel
Low-height worktop and sink
Grab bar near toilet
Room amenities
Be entertained
24-inch flat-screen TV
Digital TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Slippers
Sleep well
Blackout curtains
Soundproofed rooms
Turndown service
Bed sheets provided
Freshen up
Private bathroom
Shower only
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Free newspapers
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.
Children & extra beds
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Parking
Valet parking costs EUR 30 per day
Policies
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Cash transactions at this property cannot exceed EUR 5000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
National rating
This property has received its official star rating from the local rating authority.
Also known as
Hotel Palazzo dal Borgo
Hotel Palazzo dal Borgo Florence
Palazzo dal Borgo
Palazzo dal Borgo Florence
Aprile Hotel Florence
Hotel Palazzo dal Borgo Hotel
Hotel Palazzo dal Borgo Florence
Hotel Palazzo dal Borgo Hotel Florence
Frequently asked questions
Does Hotel Palazzo dal Borgo offer free cancellation for a full refund?
Yes, Hotel Palazzo dal Borgo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Palazzo dal Borgo?
Yes, pets stay free. Food and water bowls are available.
Is parking offered on site at Hotel Palazzo dal Borgo?
Yes. Valet parking costs EUR 30 per day. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Palazzo dal Borgo?
Check-in start time: 2 PM; check-in end time: midnight. Check-out time is 11 AM. Express check-in is available.
What's the area around Hotel Palazzo dal Borgo like?
Hotel Palazzo dal Borgo is in Historic Centre of Florence, a short 4-minute walk from Unità Tram Stop and 10 minutes' walk from Ponte Vecchio.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8
Cleanliness
8.6
Location
8.8
Staff & service
8.2
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was consistently described as delicious, perfect, and fantastic with a wide variety of options. (26 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Room
Breakfast
Location
View
Train station
Restaurant
Building
Trip
Reviews
Verified
10/10 Exceptional
14 Apr 2026
Fantastic historic hotel. Staff were extremely friendly and breakfast was fantastic. Even had vegan croissants available.
Sandra
Sandra, 1-night trip
Verified
10/10 Exceptional
12 Apr 2026
A great location a few minutes from the fast trains and tram to the airport,
Were helped find great restaurants nearby and stored our bags until we were leaving.
Greg
Greg, 2-night trip
Verified
10/10 Exceptional
10 Mar 2026
Superb location. A few minutes walk from the Central train station. 5-10 mins from main attractions. Very friendly helpful staff.
Jim
Jim, 3-night trip
Verified
10/10 Exceptional
8 May 2025
Excellent room and breakfast was perfect!
Divya
Divya, 1-night trip
Verified
10/10 Exceptional
4 Oct 2025
Staff was very pleasant and helpful. Loved the room and location. Would highly recomend!
Marlena
Marlena, 1-night trip
Verified
8/10 Very good
26 Sept 2025
Arrived later than expected but still had time for a little shopping and delicious meal in the area.
janice
janice, 1-night trip
Verified
10/10 Exceptional
30 May 2025
Great staff and location. Very good breakfast.
Noe
Noe, 2-night trip
Verified
10/10 Exceptional
22 May 2025
Excellent hotel with super buffet breakfast. Staff warm and friendly.
Roy
Roy, 2-night trip
Verified
10/10 Exceptional
7 Oct 2025
It's like sleeping in a renascence building
Stay was fantastic in Florence. The location is perfect, but the staff was incredibly friendly and helpful. They think about any detail and will make you feel happy and comfortable all the time. Good people, big hearts. Also, the hotel was incredible!
Mauricio
Mauricio, 1-night trip
Verified
8/10 Very good
23 July 2025
A comfortable option for a family of 4. Very helpful staff. The hotel is a bit dated but still comfortable and very friendly staff. I would recommend this hotel.
Monica
Monica, 1-night trip
Verified
8/10 Very good
3 May 2025
Historical palace! Good place to stay in Firenze. Hotel staff is very kind.
Akira
Akira, 3-night trip
Verified
10/10 Exceptional
13 Jan 2025
It was really nice with super-helpful staff.
Philip
Philip, 1-night trip
Verified
10/10 Exceptional
9 June 2025
Amazing Hotel High Recommended
The staff at the hotel where great and very professional and made our stay that much more enjoyable. This charming hotel is in great location, 15 mins for airport and 1 block away from main train station in Florance. The breakfast was excellence and I continue to rave about the service and accommodations they provided me and my family.
Noe
Noe, 1-night trip
Verified
10/10 Exceptional
15 May 2025
Honestly the best service ever from the staff. Highly recommend the bigger room but the accommodations were very nice and clean. Great location and super convenient from the train station!
Eddie
Eddie, 2-night trip
Verified
8/10 Very good
1 Oct 2025
The property was beautiful in an old Florence style. The outdoor patio was an unexpected delight and breakfast was fabulous.
Bathroom ameneties were lacking. No washcloths, no shampoo and no tissues.
Brenda
Brenda, 1-night trip
Verified
10/10 Exceptional
28 Dec 2024
A few days stay with 2 small kids and we had a wonderful time here. all the staff were very kind and helpful. and the room was well maintained.
Verified traveller
2-night trip
Verified
10/10 Exceptional
28 Jan 2024
Excellent location, helpful staff and great breakfast. Even got us a reservation at a great restaurant late on a busy Friday night!
Ben
Ben, 3-night trip
Verified
10/10 Exceptional
22 May 2025
Great location to the train station, as well as local attractions. The staff were outstanding with offering assistance to buying advance tickets to attractions, finding a tour guide (Paola) and restaurant reservations. Very highly recommended. Caio from 🇨🇦
Lori
Lori, 2-night trip
Verified
10/10 Exceptional
10 Feb 2025
Love this hotel. Convenient to everywhere, transport, shopping, sites, all of it and the staff and service were impeccable. Will definitely return. Highly recommended
L
L, 2-night trip
Verified
10/10 Exceptional
2 Oct 2024
Excellent older hotel with great amenities and a nice breakfast. The staff was very professional and accommodating. Definitely recommend.
patrick
patrick, 2-night trip
Verified
10/10 Exceptional
10 June 2024
A gem in Florence!
Reception staff very helpful and welcoming. Best breakfast of our stay … enjoyed it sitting in the garden under an orange tree. Comfortable room and great location for main sites and train station.
Peter
Peter, 2-night trip
Verified
8/10 Very good
2 June 2025
The staff could not have been nice or more helpful-they emailed suggestions for things to do in Florence, as well as Venice (our next destination). The hotel is beautiful and in a great location. My only complaint was the small size of the rooms and street noise at night, neither of which are able to be modified.
Jennifer
Jennifer, 1-night trip
Verified
10/10 Exceptional
11 Apr 2024
This is the best hotel I have ever been in.
The staff are friendly and helpful.
That breakfast is amazing.
And the hotel is beautiful.
Best is it being in a central location, close to all the sites, restaurants, shops, and main train station and tram line.
William
William, 7-night trip
Verified
10/10 Exceptional
6 Aug 2024
Excellent choice!
The palazzo is in amazing condition and the ambiance is great. The breakfast is definitely recommended.
Panagiotis
Panagiotis, 1-night trip
Verified
10/10 Exceptional
11 Apr 2025
Elegant Spacious Room for the Entire Family of 4
What an amazing room. 2 bedrooms with 1 King Size bed in 1 room and 2 twin beds in another room. 2 bathrooms with 2 showers and 1 toilet.