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1 room, 2 adults

Crowne Plaza Orlando Universal

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • Theme park(s) nearby
  • Connecting/adjoining rooms available
  • Free WiFi
7800 Universal Boulevard, Orlando, FL, 32819, United States of America

4-star hotel with 2 bars/lounges, near Pointe Orlando
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • Theme park(s) nearby
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Service
Fantastic service
Location
Great location
WiFi
Complaints about WiFi
Food
Food is all right

Crowne Plaza Orlando Universal

from A$129
  • Room, 1 King Bed, Non Smoking (Leisure)
  • Room, 2 Queen Beds, Non Smoking
  • Studio Suite, 1 Queen Bed, Non Smoking
  • Standard Room
  • Room, 2 Queen Beds, Accessible, Bathtub (Mobility)
  • Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)
  • Deluxe Room, 1 King Bed

What’s around Crowne Plaza Orlando Universal

Landmarks

  • In Southwest Orlando
  • Pointe Orlando - 29 min walk
  • Orange County Convention Center - 33 min walk
  • Universal CityWalk™ - 37 min walk
  • Orlando International Premium Outlets - 43 min walk
  • Universal’s Islands of Adventure™ - 44 min walk
  • SeaWorld® Orlando - 3 mi / 4.9 km
  • Mall at Millenia - 4.2 mi / 6.7 km

Getting around

  • Orlando Intl. Airport (MCO) - 21 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 25 min drive
  • Orlando Sanford Intl. Airport (SFB) - 40 min drive
  • Orlando Station - 13 min drive
  • Winter Park Station - 22 min drive
  • Kissimmee Station - 26 min drive
  • Free theme park shuttle

At a glance

Key facts

Hotel size

  • This hotel has 400 rooms
  • This hotel is arranged over 15 floors

Arriving/leaving

  • Check-in time 4 PM-2:00 AM
  • Check-out time is 11 AM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property accepts cash payment only upon check-out.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Self parking *

  • RV/bus/truck parking *

Offsite

  • Free theme park shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Pool sunloungers
  • 24-hour fitness facilities
  • Spa services on site
  • Golf lessons available nearby
  • Golfing nearby
  • Skydiving nearby
  • Pool umbrellas
  • Fitness facilities
Working away
  • 24-hour business centre
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter
Facilities
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Microwave
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Elements Bar and Grille - Overlooking the pool, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Aqua Pool Bar - This poolside bar specializes in American cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered.

Crowne Plaza Orlando Universal’s small print

Also known as

  • Crowne Plaza Orlando Universal Hotel
  • Universal Crowne Plaza Orlando
  • Crown Plaza Orlando
  • Crowne Plaza Orlando Universal Hotel Orlando
  • Crowne Plaza Orlando Universal Hotel
  • Crowne Plaza Orlando Universal Hotel
  • Crowne Plaza Orlando Universal Orlando
  • Crowne Plaza Orlando Universal Hotel Orlando
  • Crowne Plaza Universal Hotel
  • Crowne Plaza Orlando Universal
  • Crowne Plaza Universal
  • Crowne Plaza Universal Orlando
  • Orlando Crowne Plaza
  • Crowne Plaza Orlando Universal Hotel Orlando
  • Crown Plaza Orlando
  • Universal Crowne Plaza

Policies

This property will place an authorization for the total amount of your stay at the time of booking. The authorization may take up to 10 days after departure to be released.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

The property affirms that it follows sanitization practices of Way of Clean (IHG) guidelines.

The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 50.00 per day

Optional extras

Self parking costs USD 17 per day with in/out privileges

RV/bus/truck parking is available for an extra charge

Extended parking costs USD 60.00 per week

Rollaway beds are available for USD 20.0 per night

Full breakfast is offered for an extra charge of USD 19.00 for adults and USD 10.00 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Crowne Plaza Orlando Universal

  • Is there a pool at Crowne Plaza Orlando Universal?
    Yes, there's an outdoor pool.
  • Are pets allowed at Crowne Plaza Orlando Universal?
    Sorry, pets aren't allowed.
  • Is parking offered at Crowne Plaza Orlando Universal?
    Yes. Self parking costs USD 17 per day. Extended parking costs USD 60.00 per week.
  • What are the check-in and check-out times at Crowne Plaza Orlando Universal?
    You can check in from 4 PM to 2:00 AM. Check-out time is 11 AM.
  • What is there to do near Crowne Plaza Orlando Universal?
    Recommended spots to visit include Pointe Orlando (1.5 mi) and Orange County Convention Center (1.7 mi), along with Universal CityWalk™ (1.9 mi) and Orlando International Premium Outlets (2.2 mi).
  • Are there restaurants at or near Crowne Plaza Orlando Universal?
    Yes, there's an onsite restaurant that serves American cuisine. Nearby restaurants include Giordano's Pizza (2-min walk), Popeyes (6-min walk), and FishBones (6-min walk).

Recent reviews

Very good 8.2 From 735 reviews

Exceptional 10.0
My stay was great. The staff was super friendly and it was very clean! I would definitely stay here again!
Karen, us2 night family trip
Exceptional 10.0
Stayed before will stay again
Room was very clean and staff very accommodating. We have stayed at this property before and will definitely be staying again. Thank you for the hospitality.
Cosmo, us2 night trip
Poor 2.0
2 Star hotel pretending to be a 4 star
Just a bad overall experience. I don’t know how this hotel has 4 stars, there must be some very generous people out there. This is a 2 star hotel folks. Beds are not comfortable, the room had a bad smell, door locks work only on occasion, staff needs to be retrained, and they wouldn’t service the room unless you requested it which they didn’t even tell me! They blamed COVID for this lack of service.
Bret, us5 night business trip
Fair 4.0
Misleading “4 Star” rating
Definitely misleading when they say they are a 4 star hotel. More like a 2. Couldn’t even enjoy the pool because there were literally hoards if children unattended being completely obnoxious and rude and a drunk man with a microphone yelling ridiculous, ear wrenching babble. Food and other people’s belongings all around edge of pool and food/wrappers floating in it. The room was outdated and had sticky film all over the phones and remote and the waffle blanket they use for the bed literally feels like you’re sleeping with a hard and cheap beach towel. Social distancing was obviously not a concern for these people unlike the other hotels I’ve stayed at recently who implement it properly. I just felt dirty staying there and will never stay at this “4 star” hotel again. Last thing, when I went to the front desk to talk to the concierge about the TV that wasn’t working due to cut wires sticking out of the back of it, she sat there laughing and talking with the guest in front of me for over fifteen minutes with no regard to the people behind her. They were talking about personal things irrelevant to her stay and it was rude as hell. Oh yeah, and they charge you $17 a day for parking when you PARK YOURSELF literally right in front the building and it’s BS.
Caeyla, us1 night trip
Very good 8.0
Love the view from the room was able to see the Icon Park and the lighting of all the beautiful colors of the Ferris wheel and the swing.
Jocelyn, us2 night trip
Good 6.0
poor customer service
We were disappointed in our stay. When we checked in, we were not told that room service was suspended unless requested. We were only informed of this when we went to the front desk to inquire about fresh towels. The refrigerator in our room also did not work and had to be replaced twice.
Phillip, us2 night trip
Exceptional 10.0
Amazing hotel
We stayed for two night and the room itself was amazing, we stayed on the top floor and we loved the view. However, the night we checked in we found a live cockroach on the room, we called the front desk and they said they'd spray the room when they cleaned the morning after. We left and we found our room untouched so I highly doubt they even sprayed. Other than that I really liked the experience and the hotel
Sergio, us2 night trip
Exceptional 10.0
Lovely stay After a long COVID lock-down
Staff is fantastic and accommodating. Only issue- and it was minor- was a noisy AC unit. It probably just needs a quick look over having not been used regularly - as we checked in right after the COVID reopening. The hotel manager has no issue with changing our room without a second hesitation.
us3 night trip with friends
Exceptional 10.0
Confortable, clean I'll would have prefer more room service, towels, toiletries etc
Melvin, us3 night family trip
Very good 8.0
Clean and conveniently near Universal theme park
Check in process was simple, no wait, they had plenty of individuals at the desk. They had a similar room available early so we were able to check in early which was great. I had two issues after check-in....I had called the hotel directly before booking to ensure they offered the free shuttle service to Universal all day and they confirmed over the phone, however when we arrived they said they only offer four specific times that they run the shuttle- two morning drop off times and two evening pick up times. We had to take an Uber to Universal. The other thing that was frustrating was the lack of information the concierge was able to offer. It seemed like they couldn’t confirm many of our questions about hotel offerings.
Jennifer, us1 night family trip

Crowne Plaza Orlando Universal

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