The Royal Sonesta San Juan, San Juan: Reviews & Hotel Deals

See all properties

Beachfront resort in Carolina with spa, outdoor pool

Dates

January 2025

February 2025

Outdoor pool, pool cabanas (surcharge), pool umbrellas

On the beach, white sand, sun-loungers, beach umbrellas

2 bars/lounges, 2 beach bars, swim-up bar, poolside bar

Hypo-allergenic bedding, in-room safe, individually decorated

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pet-friendly

Connecting rooms available

Main amenities

On the beach
4 restaurants and 2 beach bars
2 bars/lounges
Full-service spa
Outdoor pool
Breakfast available
WiFi in the lobby
Fitness centre
Beach umbrellas
Beach sunloungers
Beach towels
Valet parking

Feel at home

Children stay free
Connecting/adjoining rooms available
Private bathroom
Separate sitting area
Premium TV channels
Garden

includes taxes & fees

5 Feb - 6 Feb

Room options

All rooms

1 bed

2 beds

Showing 22 of 22 rooms

Club Room, 1 King Bed, Terrace, Pool View (Mobility Accessible - Roll-In Shower)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
Sleeps 3
1 King Bed

Junior Suite, 1 King Bed

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

40 sq m
Sleeps 3
1 King Bed

Club Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

Highlights

Balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

65 sq m
Sleeps 3
1 King Bed

Club Suite, 1 King Bed, Balcony

Highlights

Balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

33 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, Roll-in Shower, Ocean View (Mobility Accesible)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Accessible, City View (Mobility, Roll-In Shower)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
City view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Garden View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed, City View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
City view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Garden View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
Sleeps 4
2 Queen Beds

Club Room, 1 King Bed, Terrace, Pool View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, Balcony (Club)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Balcony (Club)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
Ocean view
Sleeps 4
2 Queen Beds

Deluxe Room, 2 Queen Beds, City View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
City view
Sleeps 4
2 Queen Beds

Junior Room, 1 Queen Bed, City View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

40 sq m
Sleeps 2
1 Queen Bed

Executive Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

40 sq m
Ocean view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, City View (Mobility, Roll-In Shower)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
City view
Sleeps 3
1 King Bed

Executive Suite, 1 King Bed with Sofa bed, City View (Junior)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

40 sq m
City view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Ocean View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
Ocean view
Sleeps 3
1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Ocean View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
Ocean view
Sleeps 4
2 Queen Beds

Presidential Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

99 sq m
Ocean view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Executive Suite, 2 Double Beds, City View (Junior)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

City view
Sleeps 4
2 Double Beds

Similar properties

Pool

Free breakfast

Spa

Parking available

includes taxes & fees

7 Jan - 8 Jan

About the area

5961 Isla Verde Avenue, Carolina, 00979

What's nearby

Isla Verde Beach - 3 min walk - 0.3 km
Carolina Beach - 6 min walk - 0.5 km
Casino del Mar at La Concha Resort - 6 min drive - 6.6 km
Jose Miguel Agrelot Coliseum - 7 min drive - 6.2 km
Condado Beach - 10 min drive - 8.4 km

Getting around

San Juan (SJU-Luis Munoz Marin Intl.) - 6 min drive

Restaurants

‪Verace - ‬4 min walk
‪Mi Casita Restaurant - ‬1 min walk
‪24 Market Place - ‬1 min walk
‪La Bodeguita - ‬1 min walk
‪Burger King - ‬2 min walk

About this property

The Royal Sonesta San Juan

At The Royal Sonesta San Juan, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 10-minute drive of Pan American Pier. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages at the spa. Aleli Restaurant, one of 4 restaurants, offers pool views, and serves breakfast and lunch. Other highlights include 2 beach bars, a poolside bar and a fitness centre. Fellow travellers say great things about the pool and helpful staff.

Languages

English, Spanish

At a glance

Hotel size

398 units
Arranged over 15 floors

Arriving/Leaving

Check-in start time: 4 PM; check-in end time: anytime
Express check-out available
Early check-in subject to availability
Minimum check-in age – 21
Check-out time is 11:00 AM
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21

Children

Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)

Pets

Pets allowed (dogs only, 2 total)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised

Internet

WiFi in public areas*
Wi-Fi (speed: 50+ Mbps) in rooms*

Parking

On-site self-parking (USD 27 per day; includes in/out privileges)
On-site valet parking (USD 33 per day; includes in/out privileges)
On-site motorhome/coach/lorry parking (fees apply)
On-site extended parking
Height restrictions apply for on-site parking

Other information

Smoke-free property

Property amenities

Food and drink

Buffet breakfast (surcharge) 6:00 AM–11:00 AM on weekdays and 6:00 AM–noon on weekends
4 restaurants
2 bars/lounges
2 beach bars
Poolside bar
Swim-up bar
Coffee shop
Room service (limited hours)
Snack bar/deli

Travelling with children

Children stay for free (see details)

What to do

On the beach
Bike rentals nearby
Ecotours nearby
Golf lessons nearby
Cave exploring nearby
Horse riding nearby
Kayaking nearby
Scuba-diving nearby
Scooter/moped hire nearby
Skydiving nearby
Zip-lining nearby

Working away

16 meeting rooms
Conference space (24000 square feet)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool cabanas (surcharge)
Beach sunloungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Romance packages

Facilities

ATM/banking
Garden
Terrace
Television in common areas
Fitness centre
An outdoor pool
Full-service spa
Massage/treatment rooms
Banquet hall
Firepit
Outdoor furniture

Accessibility

Lift
Lift door width (centimetres): 91
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 76
Visual alarms in hallways
Well-lit path to entrance
Step-free path to entrance
Deep-pile carpet in room

Room amenities

Be entertained

IPod docking station
42-inch flat-screen TV
Premium cable channels

Home comfort

Air conditioning (climate-controlled)
Coffee/tea maker
Dressing gowns and slippers
Iron/ironing board

Sleep well

Hypo-allergenic bedding
Blackout curtains
Bed sheets provided

What to enjoy

Balcony
Individually furnished and decorated
Separate sitting area

Freshen up

Private bathroom
Bath or shower
Free toiletries
Hairdryer
Towels
Toilet paper

Stay connected

Office
Wireless Internet access (surcharge) (speed of 50+ Mbps)
Desk chair

In-room safe
Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open selected days.

Dining

Aleli Restaurant – Overlooking the pool, this restaurant serves breakfast and lunch.

Ruth’s Chris Steak House – This steakhouse specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Karaya – This bar only serves dinner. Open daily.

La Bodeguita – Overlooking the garden, this coffee shop serves breakfast, lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Akua Bar – This poolside bar serves lunch and light fare. Open selected days.

Fees & policies

Refundable deposits

Deposit: USD 100 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:

Resort fee: 22 per cent of room rate

Resort fee inclusions:

Additional inclusions
Business centre/computer access
Fitness centre access
In-room bottled water
In-room coffee
In-room safe

Optional extras

WiFi is available in guest rooms for USD 0 per stay (rates may vary)
WiFi is available in public areas for USD 0 per stay (rates may vary)
Buffet breakfast is offered for an extra charge of approximately USD 33.00 for adults and USD 19.99 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property will be renovating from 12 August 2024 to 31 January 2025 (completion date subject to change). The following areas are affected:

One of the dining venues

Guests will have access to the following alternative facilities during the renovation:

Business facilities
Health club
Outdoor pool
Indoor pool
Recreational facilities

During renovations, the resort will make every effort to minimise noise and disturbance.

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of USD 100 per pet, per stay

Parking

Self-parking costs USD 27 per day with in/out privileges
Valet parking costs USD 33 per day with in/out privileges
Parking height restrictions apply

Pool, spa, & gym (if applicable)

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards and cash.

This property is professionally cleaned.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

InterContinental Hotel San Juan

InterContinental San Juan

San Juan InterContinental

Intercontinental San Juan Hotel Isla Verde

InterContinental San Juan Puerto Rico/Isla Verde

Intercontinental San Juan Resort And Casino

InterContinental San Juan Hotel

InterContinental San Juan Resort Carolina

InterContinental San Juan Resort

InterContinental San Juan Carolina

InterContinental Juan Carolin

Frequently asked questions

Does The Royal Sonesta San Juan offer free cancellation for a full refund?

Yes, The Royal Sonesta San Juan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Royal Sonesta San Juan?

Yes, there's an outdoor pool.

Are pets allowed at The Royal Sonesta San Juan?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of USD 100 per pet, per stay. Service animals are exempt from fees.

Is parking offered on site at The Royal Sonesta San Juan?

Yes. Self-parking costs USD 27 per day. Valet parking costs USD 33 per day. Motorhome/coach/lorry parking is available.

What are the check-in and check-out times at The Royal Sonesta San Juan?

Check-in start time: 4 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

Is there an on-site casino at The Royal Sonesta San Juan?

No, this resort doesn't have a casino, but Casino del Mar at La Concha Resort (6-min drive) and Casino Metro (8-min drive) are both nearby.

What is there to do at The Royal Sonesta San Juan and nearby?

Have fun with activities such as cycling, boat tours and horse riding, and practise your swing at the nearby golf course. Additional recreation nearby includes casino gaming, cave exploring and ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Royal Sonesta San Juan also has 2 beach bars and a fitness centre, as well as a garden.

Are there restaurants at or near The Royal Sonesta San Juan?

Yes, there are 4 on-site restaurants, featuring American cuisine, garden views and poolside dining.

Does The Royal Sonesta San Juan have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around The Royal Sonesta San Juan like?

The Royal Sonesta San Juan is in Isla Verde, a short 6-minute drive from San Juan (SJU-Luis Munoz Marin Intl.) and 3 minutes' walk from Isla Verde Beach. The local area is walkable and popular for its beaches.

The Royal Sonesta San Juan Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

2/10 Poor

5 Jan 2025

Bad experience

Very bad experience - we stayed there for 2024 Christmas. The first night, in the middle of shower, I found the shower gel bottle was empty, we called the front desk, standing in the shower for more than 10 mins, nobody send the shower gel. After shower and found the hair blower was broken. During the stay, there are always something not right - shower cap was not replaced, no free water bottles or just one (the hotel offers 2 free small water bottle per day), the cups were not replaced etc. Worst, we used one big water bottle ($8) since the cleaning person forgot to provide the free water bottle, the hotel charged us rightfully, it shows in our check out bill. then after we arrived home, we got another separate $8 charge on my credit card, I called and was given a ticket #, was promised that the hotel will respond shortly. No surprise - there is no response from anyone. I hope there is a zero star available.