All hotels in San Juan, Puerto Rico
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The Condado Plaza Hilton, San Juan

4 stars4 stars
999 Ashford AvenueSan Juan00907Puerto Rico, (02) 8228 1927
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Good3.9 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Amenities
Ordinary amenities
1383See all 1,383 Hotels.com reviews
From 4,466 reviewsTripAdvisor Traveller Rating

The Condado Plaza Hilton, San Juan

Hotel Info: (02) 8228 1927

from A$367
  • Room, 2 Queen Beds, Accessible, Bay View
  • Family Suite, Non Smoking
  • Room, 1 King Bed, Non Smoking, Ocean View
  • Deluxe Room, 2 Queen Beds, Non Smoking
  • One King Bed, Accessible
  • King Laguna Junior Suite
  • Room, 1 King Bed, Accessible, Bay View
  • Room, 2 Queen Beds, Non Smoking, Ocean View
  • King Spa Junior Suite City
  • Room, 2 Queen Beds, Bay View
  • Premiere Two Bedroom Family Suite
  • Junior Suite (King Bed)
  • Suite, 1 King Bed, Non Smoking, Ocean View
  • Room, Accessible, Ocean View
  • Junior Suite King Bed
  • Penthouse, 1 King Bed, Non Smoking, Ocean View
  • Junior Suite, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Penthouse, 3 Bedrooms, Non Smoking (RESIDENCE)
  • Room
  • Room
  • Deluxe Room, Accessible, Non Smoking
  • Room, 2 Queen Beds, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 572 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Condado
  • Plaza Hilton Condado
  • Condado Plaza Hotel San Juan
  • Conrad San Juan Condado Plaza Hotel San Juan
  • San Juan Conrad
  • Condado Hilton
  • Condado Hilton Plaza
  • Condado Plaza
  • Condado Plaza Hilton
  • Condado Plaza Hilton Hotel
  • Condado Plaza Hilton Hotel San Juan
  • Condado Plaza Hilton San Juan
  • Plaza Condado Hilton

Policies

Only registered guests are allowed in the guestrooms.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 18 percent of room rate

Resort fee inclusions:

  • Pool access
  • Health club access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room coffee

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Early check-in can be arranged for an extra charge of USD 60.00

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 18.96 per night with in/out privileges

Valet parking costs USD 25.65 per night with in/out privileges

Breakfast costs between USD 7 and USD 24 per person (approximately)

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 5 restaurants
  • 6 bars/lounges
  • 2 coffee shops/cafés
  • Swim-up bar
  • Poolside bar
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Spa treatment room(s)
  • Beach towels
  • Waterslide
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room
Working away
  • 24-hour business center
  • Number of meeting rooms - 19
  • Conference space
  • Meeting rooms 19
  • Conference space size (feet) - 54000
  • Conference space size (meters) - 5017
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 1963
  • Elevator/lift
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Pikayo - Overlooking the ocean, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Denny's - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.

Eight Noodle Bar - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

Cafe Caribe - Overlooking the ocean, this family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Aqua Bar and Grill - This poolside restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Bicycle rentals on site
  • Kayaking on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Awards and affiliations

  • The property is a member of Historic Hotels of America.

The Condado Plaza Hilton, San Juan’s small print

Also known as

  • Condado
  • Plaza Hilton Condado
  • Condado Plaza Hotel San Juan
  • Conrad San Juan Condado Plaza Hotel San Juan
  • San Juan Conrad
  • Condado Hilton
  • Condado Hilton Plaza
  • Condado Plaza
  • Condado Plaza Hilton
  • Condado Plaza Hilton Hotel
  • Condado Plaza Hilton Hotel San Juan
  • Condado Plaza Hilton San Juan
  • Plaza Condado Hilton

Policies

Only registered guests are allowed in the guestrooms.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 18 percent of room rate

Resort fee inclusions:

  • Pool access
  • Health club access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room coffee

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Early check-in can be arranged for an extra charge of USD 60.00

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 18.96 per night with in/out privileges

Valet parking costs USD 25.65 per night with in/out privileges

Breakfast costs between USD 7 and USD 24 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 1383 reviews

The Condado Plaza Hilton, San Juan
Fair2.0 / 5
Not what you would expect from a Hilton
Hotel is dated and is not located in a particularly good location. Our room was on the lagoon side of the hotel which resulted in a long walk Phones did not work Wash Basin plug jammed Bathroom was very small No vending machines Bed and pillows were not comfortable Hotel is showing its age and not what you would expect from a Hilton
1 night romance trip
The Condado Plaza Hilton, San Juan
Outstanding5.0 / 5
Pre Cruise Hotel
Great Hotel to stay before a Cruise
2 night trip
The Condado Plaza Hilton, San Juan
Excellent4.0 / 5
Great location and accessibility
Great hotel, pricey but understandable for the holidays. Would have preferred an ocean view
7 night romance trip
The Condado Plaza Hilton, San Juan
Good3.0 / 5
Just average
Disappointing
6 night trip with friends
The Condado Plaza Hilton, San Juan
Poor1.0 / 5
Nightmare stay at Hilton Puerto Rico
Twice my reservations were cancelled on December 29th and then again on the 31st. I believe this is managers way to rent rooms out for higher price to last minute travelers during the holidays. Very bad service and rude slow manager. Late checking and filthy room with hairs on bed nightstand bathroom dirty and balcony not even wiped down or swept of more hair. Aging furniture and bathroom marble and on nightstands show age stains that look like dirt. Sorry condition of. A Hilton hotel at over $400 a night. Plus charge you an extra $50 daily security fee. Highway robbery and rude concierge. No taxis on Jan 1st as promised so I miss family wedding at castillo san cristobal as I called 3 times earlier asking for taxis and said not a problem standing taxis waiting. I feel my entire stay should be reimbursed since my entire reason for coming here was for this wedding which I completely missed. 7 nights at Hilton at $450 a night is over $3150 which I want reimbursement immediately.
2 night family trip

See all reviews

The Condado Plaza Hilton, San Juan

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