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The Condado Plaza Hilton, San Juan, Puerto Rico

4-star4 stars
999 Ashford AvenueSan Juan00907Puerto Rico, (02) 8228 1927Great location! See map

4-star beachfront resort with pool bar, near Puerto Rico Convention Center
  • Free WiFi
Good7.8
Location
Great location
Service
Fantastic service
Amenities
Ordinary amenities
Cleanliness
Quite clean
1033See all 1,033 Hotels.com reviews
From 4,942 reviewsTripAdvisor Traveller Rating

The Condado Plaza Hilton, San Juan, Puerto Rico

from A$536
  • Room, 1 King Bed, Non Smoking
  • Room, 2 Queen Beds, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking, Ocean View
  • Family Suite, Non Smoking
  • Room, 2 Queen Beds, Non Smoking, Ocean View
  • One King Bed, Accessible
  • Junior Suite, 1 King Bed, Non Smoking
  • Penthouse, 1 King Bed, Non Smoking, Ocean View
  • Room, Accessible, Ocean View
  • Suite, 1 King Bed, Non Smoking, Ocean View
  • Room, 2 Queen Beds, Bay View
  • Room, 1 King Bed, Accessible, Bay View
  • Room, 2 Queen Beds, Accessible, Bay View
  • Deluxe Room, Accessible, Non Smoking
  • Penthouse, 3 Bedrooms, Non Smoking (RESIDENCE)

At a glance

Key facts

Hotel size

  • This hotel has 572 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 5 restaurants
  • 6 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
Things to do
  • Beach sunloungers
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Spa treatment room(s)
  • Beach towels
  • Waterslide
  • Swim-up bar
  • Pool sunloungers
  • Pool umbrellas
  • Arcade/game room
Working away
  • 24-hour business centre
  • Conference space
  • Meeting rooms 19
  • Conference space size (feet) - 54000
  • Conference space size (meters) - 5017
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 2
  • Built in 1963
  • Lift
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Denny's - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.

Eight Noodle Bar - This sushi bar specializes in Asian cuisine and serves lunch and dinner. Open daily.

Cafe Caribe - Overlooking the ocean, this family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Aqua Bar and Grill - This poolside restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Awards and affiliations

  • The property is a member of Historic Hotels of America.

The Condado Plaza Hilton, San Juan, Puerto Rico’s small print

Also known as

  • Condado Plaza Hilton Hotel San Juan
  • Plaza Hilton Condado
  • Condado Plaza Hotel San Juan
  • Conrad San Juan Condado Plaza Hotel San Juan
  • San Juan Conrad
  • Condado Plaza Hilton Hotel
  • Condado Plaza Hilton San Juan
  • Condado Plaza Hilton
  • Condado Plaza Hilton
  • Condado Plaza Hilton Hotel
  • Condado Plaza Hilton Hotel San Juan
  • Condado Plaza Hilton San Juan
  • Plaza Condado Hilton

Policies

Only registered guests are allowed in the guestrooms.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 18 percent of room rate

Resort fee inclusions:

  • Pool access
  • Health club access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room coffee

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Early check-in can be arranged for an extra charge of USD 60.00

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 22.30 per night with in/out privileges

Valet parking costs USD 33.45 per night with in/out privileges

Breakfast costs between USD 7 and USD 24 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Condado Plaza Hilton, San Juan, Puerto Rico

Top spots nearby

Recommended by this property

  • Condado Beach (1-minute walk)
  • Parque La Ventana al Mar (7-minute walk)
  • Conservatory of Music of Puerto Rico (8-minute walk)
  • Sixto Escobar Stadium (9-minute walk)
  • Fort San Jeronimo (9-minute walk)
  • Luis Muñoz Rivera Park (10-minute walk)
  • Third Millennium Park (10-minute walk)
  • Museo de Arte de Puerto Rico (20-minute walk)
  • Museo de Arte Contemporaneo de Puerto Rico (30-minute walk)
  • Castillo San Felipe del Morro (40-minute walk)

Getting around

  • San Juan (SJU-Luis Munoz Marin Intl.) - 11 min drive
  • Self parking (surcharge)
  • Valet parking (surcharge)

Recent reviews

Good 7.8 From 1,033 reviews

The Condado Plaza Hilton, San Juan, Puerto Rico
Fair4.0
Not what you would expect from a Hilton
Hotel is dated and is not located in a particularly good location. Our room was on the lagoon side of the hotel which resulted in a long walk Phones did not work Wash Basin plug jammed Bathroom was very small No vending machines Bed and pillows were not comfortable Hotel is showing its age and not what you would expect from a Hilton
Wayne, au1 night romance trip
The Condado Plaza Hilton, San Juan, Puerto Rico
Very Good8.0
It was a good hotel but not great. I'd stay again if the price was right. It had a very good location and the pools and beach access were the best features. The Pikayo restaurant was incredible. However, Wifi doesn't work almost anywhere in the building-I tried several areas and asked front desk for help. They don't have room service available and the TVs were outdated. Most of the staff were helpful and pleasant but a few did seem put off to be at work in hospitality. Some of that shouldn't matter if you are out and about but for the price, some of it could matter depending on the traveler.
A Traveller, us4 night trip
The Condado Plaza Hilton, San Juan, Puerto Rico
Good6.0
TLC needed.
Hotel needs some TLC. Cups in pool grounds not kept up.
Diana, us2 night family trip

See all reviews

The Condado Plaza Hilton, San Juan, Puerto Rico

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