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The Condado Plaza Hilton, Puerto Rico Island

4 stars
999 Ashford AvenueSan Juan00907Puerto Rico, ‏‎1800-687-236 (Australia Toll Free)
Price Match GuaranteePrice Match Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
Good3.9 / 5
Location
Great location
Service
Fantastic service
Room
Room is all right
Amenities
Ordinary amenities
1548See all 1,548 Hotels.com reviews
From 4,054 reviewsTripAdvisor Traveller Rating

The Condado Plaza Hilton, Puerto Rico Island

Hotel Info: 1800 846 835

from A$216
  • Room, 2 Queen Beds, Accessible, Bay View
  • Suite, 2 Single Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking, Ocean View
  • Deluxe Room, 2 Queen Beds, Non Smoking
  • One King Bed, Accessible
  • King Laguna Junior Suite
  • Room, 1 King Bed, Accessible, Bay View
  • Room, 2 Queen Beds, Non Smoking, Ocean View
  • King Spa Junior Suite City
  • Room, 2 Queen Beds, Bay View
  • Premiere Two Bedroom Family Suite
  • Junior Suite (King Bed)
  • Suite, 1 King Bed, Non Smoking, Ocean View
  • Room, Accessible, Ocean View
  • Junior Suite King Bed
  • Penthouse, 1 King Bed, Non Smoking, Ocean View
  • Junior Suite, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Penthouse, 3 Bedrooms, Non Smoking (RESIDENCE)
  • Room
  • Room
  • Deluxe Room, Accessible, Non Smoking
  • Room, 2 Queen Beds, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 572 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 4 PM-Midnight
  • Check-out time is Noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Condado
  • Plaza Hilton Condado
  • Condado Plaza Hotel San Juan
  • Conrad San Juan Condado Plaza Hotel San Juan
  • San Juan Conrad
  • Condado Hilton
  • Condado Hilton Plaza
  • Condado Plaza
  • Condado Plaza Hilton
  • Condado Plaza Hilton Hotel
  • Condado Plaza Hilton Hotel San Juan
  • Condado Plaza Hilton San Juan
  • Plaza Condado Hilton

Policies

Only registered guests are allowed in the guestrooms.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 18 percent of room rate

Resort fee inclusions:

  • Pool access
  • Health club access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room coffee

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Early check-in can be arranged for an extra charge of USD 60.00

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 18.96 per night with in/out privileges

Valet parking costs USD 25.65 per night with in/out privileges

Breakfast costs between USD 7 and USD 24 per person (approximately)

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 5 restaurants
  • 6 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Steam room
  • Sauna
  • Beach towels
  • Waterslide
  • Tennis on site
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas
Working away
  • 24-hour business center
  • Number of meeting rooms - 19
  • Conference space
  • Meeting rooms 19
  • Conference space size (feet) - 41000
  • Conference space size (meters) - 3809
Services
  • 24-hour front desk
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 1963
  • Elevator/lift
  • ATM/banking
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Pikayo - Overlooking the ocean, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Denny's - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours. Open daily.

Eight Noodle Bar - This restaurant specializes in sushi and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Cafe Caribe - Overlooking the ocean, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Aqua Bar and Grill - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Sauna
  • Steam room
  • Tennis on site
  • Bicycle rentals on site
  • Kayaking on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Awards and affiliations

  • The property is a member of Historic Hotels of America.

The Condado Plaza Hilton, Puerto Rico Island’s small print

Also known as

  • Condado
  • Plaza Hilton Condado
  • Condado Plaza Hotel San Juan
  • Conrad San Juan Condado Plaza Hotel San Juan
  • San Juan Conrad
  • Condado Hilton
  • Condado Hilton Plaza
  • Condado Plaza
  • Condado Plaza Hilton
  • Condado Plaza Hilton Hotel
  • Condado Plaza Hilton Hotel San Juan
  • Condado Plaza Hilton San Juan
  • Plaza Condado Hilton

Policies

Only registered guests are allowed in the guestrooms.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 18 percent of room rate

Resort fee inclusions:

  • Pool access
  • Health club access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room coffee

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Early check-in can be arranged for an extra charge of USD 60.00

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 18.96 per night with in/out privileges

Valet parking costs USD 25.65 per night with in/out privileges

Breakfast costs between USD 7 and USD 24 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 1548 reviews

The Condado Plaza Hilton, Puerto Rico Island
Fair2.0 / 5
Not what you would expect from a Hilton
Hotel is dated and is not located in a particularly good location. Our room was on the lagoon side of the hotel which resulted in a long walk Phones did not work Wash Basin plug jammed Bathroom was very small No vending machines Bed and pillows were not comfortable Hotel is showing its age and not what you would expect from a Hilton
1 night romance trip
The Condado Plaza Hilton, Puerto Rico Island
Outstanding5.0 / 5
Pre Cruise Hotel
Great Hotel to stay before a Cruise
2 night trip
The Condado Plaza Hilton, Puerto Rico Island
Excellent4.0 / 5
Resort Life
The Condado Plaza Hilton was in prime location on the Condado Strip. Perfect for those who want to relax by the pool, lay in a hammock or soak up in the sand. It's a little touristy but you can still get your own peace and quiet without feeling alone. It has a few pools and a nice hot jacuzzi by the main pool and swim up bar area. It's a bit expensive and far from the rest of San Juan. Taxis cost us $15-30 to get anywhere (Las Plaza Americas or Old San Juan). Tours are available but the prices are jacked up. You may aswell go online and book your own to save $20-40. The decor is beautifully coloured, modern and very stylish within the hotel. I'd reccommend it to anyone! 8/10 is my rating!!
5 night trip with friends
The Condado Plaza Hilton, Puerto Rico Island
Excellent4.0 / 5
Business trip in PR
I worked during my whole stay so I really didn't get to enjoy the amenities. The hotel was central to most of my meetings which was a plus. Plenty of places to eat in the hotel which was also a plus. My only complaints was the door to my room would never open properly. I would scan the card you would hear it unlock yet it wouldn't open. This happened everyday and I had to swipe the card several times. Also check in was a nightmare. There were like 10 people waiting to check in and only two people at the front desk.
4 night business trip
The Condado Plaza Hilton, Puerto Rico Island
Outstanding5.0 / 5
Service at the hotel is great. Unfortunately food is awful and expensive. Sushi bar was pretty good though. If you can, eat somewhere else.
8 night family trip

See all reviews

The Condado Plaza Hilton, Puerto Rico Island

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