Upon arrival checking in was interesting as the employee was having an issue with someone atvthe desk and he kept yelling about her charging hia card. We got past that no biggie but get checked in and unloaded on cart to get to elevator which was a scary ride it was very shaky and i thought it was going to give away when we were walking out of it. Then we get to our room and open tge door to a very pungent odor and ac was off. Get past that turn ac on and unpack since it was late and we had to be up early for our kids games and the closet rack was broken could hang the uniform, the drawer was broken in dresser. The chair had a wad of hair on it, the curtain was ripped, and the shower took 10 minutes to get hot and there was hair all in the shower, the toilet paper was reused from previous guest and it literally had stains on the roll not sure what it was disnt want to find out so threw it away. The pillows were the size of my hand they were so worn out and bundled into the pillow case. A sheet, a small blanket was on each bed, it was in the 40s outside. We only had two towels, and two wash rags, decided i had enough, calling down to the front desk and boom the phone doesnt work lol.. honestly we were there to enjoy time with our daughter and get a good nights rest before her games the following day, that did not happen and we were going to check out early and find somewhere else but our time was so limited we didnt even have time to do that or we would have been gone asap!