Choose dates to view prices

Mercure Alice Springs Resort

Photo gallery for Mercure Alice Springs Resort

Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Superior Room, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board

Overview of Mercure Alice Springs Resort

Mercure Alice Springs Resort

4.5 star property
Riverfront hotel in East Side with outdoor pool and restaurant

8.2/10 Very good

1,000 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
34 Stott Terrace, East Side, NT, 0870

Room options

About this area

What's nearby

  • In East Side

Getting around

  • Alice Springs, NT (ASP) - 16 min drive
  • Macdonnell Station - 13 min drive
  • Ciccone Alice Springs Station - 21 min walk
  • Free train station pickup

Restaurants

  • Monte's - 7 min walk
  • Page 27 - 9 min walk
  • Loco Burrito - 9 min walk
  • Casa Nostra Pizza and Spaghetti House - 9 min walk
  • Overlanders Steakhouse - 9 min walk

About this property

Mercure Alice Springs Resort

Located near a train station, Mercure Alice Springs Resort is a great choice for a stay in Alice Springs. Guests can take a dip in the outdoor pool or grab a bite to eat at Barra on Todd Restaurant, which serves breakfast, lunch and dinner. A poolside bar, a fitness centre and a terrace are other highlights at this luxurious hotel. Fellow travellers say good things about the helpful staff and nice bathrooms.

Languages

Chinese (Mandarin), English, Filipino, French, Hindi, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
This information is provided by our partners.

At a glance

Hotel size

  • 139 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Free train station pickup

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 4 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1974
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet

Languages

  • Chinese (Mandarin)
  • English
  • Filipino
  • French
  • Hindi
  • Japanese
  • Korean

Room amenities

Be entertained

  • LCD television
  • Cable/satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board

Sleep well

  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Barra on Todd Restaurant – This poolside restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Breakfast costs between AUD 20 and AUD 25 for adults, and AUD 12 and AUD 13 for children (approximately)
  • Late checkout can be arranged for an extra charge of AUD 49 (subject to availability)
  • Credit card charges are subject to an extra charge of 1.3 per cent

Children & extra beds

  • Cots/infant beds are available for AUD 10.0 per night
  • Rollaway beds are available for AUD 40.0 per night

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts major credit cards. Cash is not accepted.</p>

Also known as

Alice Springs Chifley
Alice Springs Chifley Resort
Alice Springs Resort
Chifley Alice Springs
Mercure Alice Springs Resort Opening July 2017
Chifley Resort
Chifley Resort Alice Springs
Resort Alice Springs
Mercure Resort Opening July 2017
Mercure Alice Springs Opening July 2017
Mercure Opening July 2017
Mercure Alice Springs
Chifley Alice Springs Resort
Mercure Alice Springs Resort (Opening July 2017)
Mercure Alice Springs Side
Mercure Alice Springs Resort Hotel
Mercure Alice Springs Resort East Side
Mercure Alice Springs Resort Hotel East Side

Frequently asked questions

Does Mercure Alice Springs Resort offer free cancellation for a full refund?
Yes, Mercure Alice Springs Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Alice Springs Resort?
As of 2 Feb 2023, prices found for a 1-night stay for 2 adults at Mercure Alice Springs Resort on 26 Feb 2023 start from AU$140, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Alice Springs Resort?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at Mercure Alice Springs Resort?
Yes, there's an outdoor pool.
Are pets allowed at Mercure Alice Springs Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Mercure Alice Springs Resort?
Yes, there's free self parking.
What are the check-in and check-out times at Mercure Alice Springs Resort?
You can check in from 3:00 PM - midnight. Check-out time is 10 AM. Late check-out is available for a charge of AUD 49 (subject to availability).
Is there an on-site casino at Mercure Alice Springs Resort?
No, this hotel doesn't have a casino, but Lasseters Casino (5-min drive) is nearby.
What is there to do at Mercure Alice Springs Resort and nearby?
Have fun with nearby activities such as cycling and hiking, and practise your swing on the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness centre and a picnic area. Mercure Alice Springs Resort also has a garden.
Are there restaurants at or near Mercure Alice Springs Resort?
Yes, Barra on Todd Restaurant offers poolside dining. Nearby restaurants include Monte's (7-min walk), Page 27 (9-min walk) and Loco Burrito (9-min walk).
What's the area around Mercure Alice Springs Resort like?
Mercure Alice Springs Resort is located by the river in East Side, a short 6-minute walk from Olive Pink Botanic Garden and 8 minutes' walk from Mbantua Fine Art Gallery and Cultural Museum. Travellers say that this hotel is in a good location.

Reviews

8.2

Very good

8.6/10

Cleanliness

8.5/10

Staff & service

8.2/10

Amenities

8.1/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Exceptional

KAREN, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Joanne, 1-night trip
Verified Hotels.com guest review

6/10 Good

Joanne, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great location, easy walk into shopping area, great access to walking / bike trail, great pool area and restaurant/bar
Rachel, 1-night family trip
Verified Expedia guest review

6/10 Good

It was quite pricey for the standard. Im sure there are other nicer cheaper options in Alice Springs. We would not stay again.
Tracy, 1-night trip with friends
Verified Wotif guest review

4/10 Fair

Felt sorry for the stretched and over worked staff, I would love to see the management cut back availabilities and let the staff just focus on the quality of fewer rooms.
Hayley, 1-night family trip
Verified Wotif guest review

8/10 Very good

friendly staff, lovely environment
Sijun, 1-night family trip
Verified Wotif guest review

4/10 Fair

While the location of the property and the size and cleanliness of the rooms were pleasing, there were numerous things which overall made our stay disappointing. While checking in, we were told that the pool bar was being renovated and was out of action (the pool is also a lot smaller than it looks in photos) and that housekeeping is only provided for stays of greater than three nights (our stay was for three nights). With no housekeeping, by the time we checked out we had dirty towels which had not been replaced, had run out of toilet paper and soap which we had to purchase ourselves and had bins overflowing in the room. When first entering our room we also found that the screen door to the balcony could not open. After multiple calls to reception, a long wait and visits from two different staff, they did manage to get the door open but we were told not to close it again as it will jam. We were given the option of moving to another room or waiting for the door to be replaced the next day. We opted for the latter as we wanted to be close to family in an adjacent room but this never happened. Another strange thing with the room is the lighting. There are no light fittings in the ceiling in the main part of the room, just lamps. The staff there were pleasant, helpful and did their best but it was obvious the property is chronically understaffed. Like many businesses, it appears that they are having difficulties recruiting staff to pre-COVID levels which is a shame.
Greg, 3-night family trip
Verified Expedia guest review

6/10 Good

Reception and management staff were apologetic and helpful but short staffed. We waited an hour on arrival for a room as they were short staffed for housekeeping. We were switched from our booked room to an alternative of same level which had not been made up. We were eventually allocated an upgraded room at no extra cost and 2 free drinks. The room was not serviced at all after our first night. We had to advise reception that we had not been registered against the room we were eventually allocated as we discovered when we booked in for dinner. Dinner was lovely but was not what we ordered, and no apology was offered. I thought a tariff reduction would have been appropriate when we were paying a reasonably high rate at a luxury resort. There were some dishes outside the door of a room near us which remained there for the duration of our stay. Again staff were trying their best and we understood their predicament, but we don’t feel we got what we paid for.
Paul, 2-night romance trip
Verified Expedia guest review

4/10 Fair

Rooms were not serviced Reception staff were not helpful Location was great as near to town centre
Amanda, 3-night romance trip
Verified Expedia guest review