Holiday Inn Express Oxford-Kassam Stadium, Oxford, United Kingdom

Excellent staff and service. Good breakfast

Was pleased with the changes in the hotel since my last stay. The only thing that let the hotel down was the shower. The water would keep heating up too high and burning me when I didn’t change the temperature.

Great refurb!

The hotel was relatively easy to find having followed the football signs to Oxford United Football stadium where the hotel can be found close by. It was just coming to the end of its current refurbishment, so the rooms were newly decorated, clean and tidy.There was no football fixture over the course of the weekend which meant that during our stay at the hotel it was quite and not so busy. All of the staff we spoke to were both extremely courteous and helpful. A short drive away from the hotel was Redbridge park and ride service which would take you on a further short journey to Oxford Town Centre for non-drivers a local bus could be caught close by at the football stadium or alternatively request a taxi from reception. Breakfast was plentiful being both English and Continental. We had a lovely enjoyable weekend away visiting Oxford and its surrounding towns and villages although this might have been a different case if the football had been on!

First of all, upon arrival we found that works where going on to the reception of the hotel so we're directed via signs to a fire exit which was being used as a temporary entrance. When entering, a guard at the door watched as we struggled to open the doors with our luggage, with no offer of help. Upon arriving at the temporary reception, we where greeted with the price, which we paid £75. AFTER we paid we where then told that the full breakfast service isn't available, because of the works going on. Muffins, Juice and Coffee would be available. This isn't a breakfast as far as I am concerned, and to be told this after paying is disgusting. We were there to attend a concert in Oxford, so after dropping off the luggage into the room, we headed out. I had a phone call a it a family emergent, so with 45 minutes I returned to the hotel, picked up our luggage and went to reception to say we will be leaving. I asked the rather arrogant "manager" if we could have a refund as we had literally just popped our luggage in there and nothing else. He replied that he doesn't have the authority to do a refund, despite being a manager. I felt him to be very rude and arrogant in his response. This is the worst holiday Inn I have ever been to, and I would wholeheartedly recommended that everyone avoids it. Use the Marriot round the corner, as I'm sure it'd be 100% better