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Crowne Plaza London - Heathrow, an IHG Hotel

Photo gallery for Crowne Plaza London - Heathrow, an IHG Hotel

Exterior
Indoor pool
Indoor pool
Indoor pool
Minibar, in-room safe, desk, blackout curtains

Overview of Crowne Plaza London - Heathrow, an IHG Hotel

Crowne Plaza London - Heathrow, an IHG Hotel

4.0 star property
4-star hotel in West Drayton with 2 restaurants and indoor pool

8.0/10 Very good

994 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Stockley Road, West Drayton, England, UB7 9NA
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Self parking
  • Spa tub
  • 24-hour room service
  • Business centre
  • Airport shuttle
For families
  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden

Room options

About this area

What's nearby

  • Twickenham Stadium - 28 min drive
  • Thorpe Park - 25 min drive
  • Windsor Castle - 23 min drive
  • LEGOLAND® Windsor - 22 min drive
  • Westfield London Shopping Centre - 32 min drive
  • Kensington High Street - 32 min drive
  • Wembley Stadium - 41 min drive
  • Natural History Museum - 35 min drive
  • Kensington Palace - 39 min drive
  • Royal Albert Hall - 36 min drive
  • Hyde Park - 36 min drive

Getting around

  • Heathrow Airport (LHR) - 9 min drive
  • London (LTN-Luton) - 38 min drive
  • Gatwick Airport (LGW) - 61 min drive
  • London (LCY-London City) - 87 min drive
  • Hayes & Harlington Station - 5 min drive
  • West Drayton Station - 5 min drive
  • Heathrow Central Station - 6 min drive
  • Airport shuttle (surcharge)

Restaurants

  • The Plough - 13 min walk
  • Achari - 17 min walk
  • Zayani Indian Restaurant - 19 min walk
  • The Three Magpies - 4 min drive
  • Il Basilico - 4 min drive

About this property

Crowne Plaza London - Heathrow, an IHG Hotel

Crowne Plaza London - Heathrow, an IHG Hotel is only 2.5 mi (4 km) from the airport and offers a shuttle (available 24 hours). The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Orwells Brasserie, one of 2 restaurants, which serves British cuisine and is open for breakfast, lunch and dinner. This upmarket hotel also features a bar/lounge, a health club and a fitness centre. The airport proximity and comfortable guest rooms get great marks from fellow travellers.

Languages

Arabic, Dutch, English, French, German, Hungarian, Italian, Japanese, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 465 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (GBP 16.00 per day)
  • On-site extended parking (GBP 16 per day)
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 6 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An indoor pool
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Portable shower seat
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Visual fire alarm

Languages

  • Arabic
  • Dutch
  • English
  • French
  • German
  • Hungarian
  • Italian
  • Japanese
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Turkish

Room amenities

Be entertained

  • Plasma television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Orwells Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Dr O Driscolls Irish Bar – This pub specialises in British cuisine and serves dinner and light fare. Open daily.
Starbucks – On-site coffee shop. Open daily.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of GBP 18.50 per person (approximately)
  • Airport shuttle service is offered for an extra charge of GBP 7 (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for an additional charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 20 per pet, per night

Parking

  • Self-parking costs GBP 16.00 per day
  • Extended parking costs GBP 16 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:30 AM to 8:00 PM
  • Children under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Crowne Plaza Heathrow
Crowne Plaza Heathrow London
Crowne Plaza London Heathrow
Crowne Plaza London Hotel Heathrow
Heathrow Crowne Plaza
London Crowne Plaza Heathrow
London Heathrow Crowne Plaza
Crowne Plaza Hotel London-Heathrow West Drayton, Greater London
Crowne Plaza West Drayton
Crowne Plaza London Heathrow Hotel West Drayton
Crowne Plaza London Heathrow Hotel
Crowne Plaza London Heathrow West Drayton
Crowne Plaza London Heathrow
Crowne Plaza London Heathrow an IHG Hotel
Crowne Plaza London - Heathrow, an IHG Hotel Hotel
Crowne Plaza London - Heathrow, an IHG Hotel West Drayton
Crowne Plaza London - Heathrow, an IHG Hotel Hotel West Drayton

Frequently asked questions

Does Crowne Plaza London - Heathrow, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza London - Heathrow, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza London - Heathrow, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Crowne Plaza London - Heathrow, an IHG Hotel?
Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 8:00 PM.
Are pets allowed at Crowne Plaza London - Heathrow, an IHG Hotel?
Yes, cats and dogs are welcome. There's a charge of GBP 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Crowne Plaza London - Heathrow, an IHG Hotel?
Yes. Self-parking costs GBP 16.00 per day. Extended parking costs GBP 16 per day.
Is an airport shuttle service offered by Crowne Plaza London - Heathrow, an IHG Hotel?
Yes, an airport shuttle is available. The charge is GBP 7 one-way.
What are the check-in and check-out times at Crowne Plaza London - Heathrow, an IHG Hotel?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Crowne Plaza London - Heathrow, an IHG Hotel and nearby?
Crowne Plaza London - Heathrow, an IHG Hotel has an indoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Crowne Plaza London - Heathrow, an IHG Hotel?
Yes, there are 2 on-site restaurants, featuring British cuisine. Nearby restaurants include The Plough (13-min walk), Sushi and Thai (2.1 mi) and Goldren Curry (2.2 mi).
What's the area around Crowne Plaza London - Heathrow, an IHG Hotel like?
Crowne Plaza London - Heathrow, an IHG Hotel is a short 9-minute drive from Heathrow Airport (LHR) and 16 minutes' walk from Stockley Park.

Overall score and ratings

8.0

Very good

8.3/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

10/10 Exceptional

Djahid, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Robert, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Disappointed
Indian restaurant closed which was disappointing as this was a determining factor in my decision to stay. Explanation being ‘they’re doing something in the kitchen’ but not communicated at any point in the booking process. Also never mentioned gym or pool during check in so maybe that was closed too...
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Aowsom
Varinder, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

My family and I love this hotel. Its very clean, the staff are very friendly and professional. They have 2 restaurants (both excellent) and a bar. I would definitely stay there again on my next visit to london
Gracia, 2-night family trip
Verified Orbitz guest review

10/10 Exceptional

This place is practically a village it has everything you could want. My room was very well presented and staff were very helpful. I have no complaints
1-night trip
Verified Expedia guest review

2/10 Poor

not good
room smelt of smoke. shower didn't work correct lot of noise due to people coming and going all hours
jimmy, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Everything was great at the hotel.. One problem - the hotel hoppa ticket machine didn't deliver the four tickets I booked and paid for. The staff kindly contacted the driver TO the airport and that went well, but there was no return ticket, so I paid again. Not thehotel's responsibility, but a facility which needs sorting.
1-night family trip
Verified Expedia guest review

4/10 Fair

Awful food
I stayed here Saturday with my boyfriend for one night and paid £15 each for the breakfast I am really upset by the quality of the breakfast considering the amount we paid. It has even made my partner really ill and he has had to take the day of work due to a really upset stomach I think a refund of £30 would be sufficient for the anguish this has caused. Not only has this made the hotel stay awful the lay out of the food was appalling. It looked like something a twelve year old would of put together. I hope I hear back from you Kind regards Chanelle
Chanelle, 1-night trip
Verified Hotels.com guest review

6/10 Good

.Clean and functional enough for one night stay ....
1-night family trip
Verified Expedia guest review