10/10 Exceptional
15 Mar 2020
Djahid
Djahid, 1-night trip
Verified Hotels.com guest review
Crowne Plaza London - Heathrow, an IHG Hotel
4-star hotel in West Drayton with 2 restaurants and indoor pool
Choose dates to view prices
Crowne Plaza London - Heathrow, an IHG Hotel
Photo gallery for Crowne Plaza London - Heathrow, an IHG Hotel
Overview of Crowne Plaza London - Heathrow, an IHG Hotel
8.0
Very good
Property highlights
- Pet-friendly
- Pool
- Free WiFi
- Airport transfer
- Air conditioning
Stockley Road, West Drayton, England, UB7 9NA
Main amenities
- Daily housekeeping
- 2 restaurants and bar/lounge
- Indoor pool
- Breakfast available
- Health club
- Sauna
- Steam room
- Self parking
- Spa tub
- 24-hour room service
- Business centre
- Meeting rooms
For families
- Children stay free
- Free cots/infant beds
- Connecting/adjoining rooms available
- Private bathroom
- Premium TV channels
- Garden
Room options
View all photos for Standard Room, 1 Double Bed with Sofa bed
Standard Room, 1 Double Bed with Sofa bed
View all photos for Premium Room, 1 King Bed, Business Lounge Access
Premium Room, 1 King Bed, Business Lounge Access
View all photos for Standard Room, 1 Double Bed, Accessible
Standard Room, 1 Double Bed, Accessible
View all photos for Premium Room, 1 King Bed, Business Lounge Access
Premium Room, 1 King Bed, Business Lounge Access
View all photos for Standard Room, 2 Double Beds
Standard Room, 2 Double Beds
View all photos for Standard Room, 2 Double Beds, Accessible
Standard Room, 2 Double Beds, Accessible
View all photos for Standard Room, 1 Double Bed, Business Lounge Access
Standard Room, 1 Double Bed, Business Lounge Access
View all photos for Premium Room
Premium Room
View all photos for Standard Room
Standard Room
View all photos for Standard Room, 1 Double Bed
Standard Room, 1 Double Bed
About this area
What's nearby
- Twickenham Stadium - 16 min drive
- Thames River - 11 min drive
- Windsor Castle - 12 min drive
- Royal Botanic Gardens, Kew - 16 min drive
- Royal Holloway, University of London - 11 min drive
- Thorpe Park - 16 min drive
- Hampton Court Palace - 22 min drive
- Wembley Stadium - 21 min drive
- OVO Arena Wembley - 21 min drive
- LEGOLAND® Windsor - 15 min drive
- Olympia Conference and Exhibition Centre - 19 min drive
Getting around
Restaurants
- Sipson Tandoori Restaurant - 18 min walk
- Cintia's Cafe - 17 min walk
- The Great Western - 4 min drive
- The Plough - 12 min walk
- Zayani Restaurant - 19 min walk
About this property
Crowne Plaza London - Heathrow, an IHG Hotel
Languages
Arabic, Dutch, English, French, German, Hungarian, Italian, Japanese, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.
At a glance
Hotel size
- 465 rooms
- Arranged over 5 floors
Arriving/Leaving
- Check-in time from 3:00 PM until anytime
- Express check-in/out available
- Early check-in subject to availability
- Minimum check-in age – 18
- Check-out time is noon
- Late check-out subject to availability
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- Front desk staff will greet guests on arrival
- For more details, please contact the property using the information on the booking confirmation
- Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
- Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
- Pets allowed (dogs and cats only)*
- Service animals welcome
- Restrictions apply*
- Food and water bowls available
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- On-site self-parking (GBP 16.00 per day)
- On-site extended parking (GBP 16 per day)
- Wheelchair-accessible parking and van parking on site
Transfers
- Airport shuttle (available 24 hours)*
Other information
- Smoke-free property
Property amenities
Food and drink
- English breakfast (surcharge) each morning 6 AM–10 AM
- 2 restaurants
- Bar/lounge
- 24-hour room service
- Snack bar/deli
Travelling with children
- Children stay for free (see details)
- Children's menu
Working away
- Business centre
- Meeting rooms
- Computer station
- Conference space
Services
- 24-hour front desk
- Concierge services
- On-site car hire
- Dry cleaning/laundry services
- Free newspapers in reception
- Luggage storage
- Multilingual staff
- Porter/bellhop
Facilities
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Terrace
- Health club
- An indoor pool
- Hot tub
- Sauna
- Steam room
- Banquet hall
Accessibility
- Lift
- Accessible bathroom (selected rooms)
- In-room accessibility (selected rooms)
- Roll-in shower (selected rooms)
- Wheelchair-accessible
- Wheelchair-accessible parking
- Assistive listening devices available
- Wheelchair-accessible public bathroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible van parking
- Wheelchair-accessible fitness centre
- Wheelchair-accessible restaurant
- Wheelchair-accessible lounge
- Portable shower seat
- Grab bar near toilet
- Bathroom emergency pull cord
- Visual fire alarm
Room amenities
Be entertained
- Plasma television
- Premium satellite channels
Home comfort
- Air conditioning (climate-controlled)
- Minibar
- Coffee/tea maker
- Dressing gowns
- Iron/ironing board
Sleep well
- Pillow menu
- Blackout curtains
- Soundproofed rooms
- Free cot/infant bed
- Rollaway/extra bed (surcharge)
- Bed sheets provided
Freshen up
- Private bathroom
- Shower/bath combination
- Designer toiletries
- Towels
Stay connected
- Desk
- Free WiFi
- Phone
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
Special features
Dining
Orwells Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Dr O Driscolls Irish Bar – This pub specialises in British cuisine and serves dinner and light fare. Open daily.
Starbucks – On-site coffee shop. Open daily.
Fees & policies
Optional extras
- English breakfast is offered for an extra charge of approximately GBP 18.50 per person
- Airport shuttle service is offered for an extra charge of GBP 7 (one-way)
- Early check-in can be arranged for an extra charge (subject to availability)
- Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
- Rollaway beds are available for GBP 30.0 per night
Pets
- Service animals exempt from fees
- Pets are allowed for an extra charge of GBP 20 per pet, per night
Parking
- Self-parking costs GBP 16.00 per day
- Extended parking costs GBP 16 per day
Pool, spa, & gym (if applicable)
- Pool access available from 6:30 AM to 8:00 PM
- Children under 16 years old are not allowed in the swimming pool, health club or hot tub without adult supervision
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 72 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
Also known as
Crowne Plaza Heathrow
Crowne Plaza Heathrow London
Crowne Plaza London Heathrow
Crowne Plaza London Hotel Heathrow
Heathrow Crowne Plaza
London Crowne Plaza Heathrow
London Heathrow Crowne Plaza
Crowne Plaza Hotel London-Heathrow West Drayton, Greater London
Crowne Plaza West Drayton
Crowne Plaza London Heathrow Hotel West Drayton
Crowne Plaza London Heathrow Hotel
Crowne Plaza London Heathrow West Drayton
Crowne Plaza London Heathrow
Crowne Plaza London Heathrow an IHG Hotel
Crowne Plaza London - Heathrow, an IHG Hotel Hotel
Crowne Plaza London - Heathrow, an IHG Hotel West Drayton
Crowne Plaza London - Heathrow, an IHG Hotel Hotel West Drayton
Frequently asked questions
Reviews
8.0
Very good
8.4/10
Cleanliness
8.2/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
Reviews
8/10 Very good
13 Mar 2020
Robert