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Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Photo gallery for Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Exterior
Indoor pool
Indoor pool
Indoor pool
Egyptian cotton sheets, premium bedding, minibar, in-room safe

Overview of Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

4.0 star property
4-star hotel with spa, near Castle Keep

8.8/10 Fabulous

1,002 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
The price is AU$120
Price available on 11/12/2022
Map
Hawthorne Square, Forth Street, Newcastle-upon-Tyne, England, NE1 3SA
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Spa tub
  • 24-hour room service
  • Massage/treatment rooms
  • Conference center
For families
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • St. James' Park - 16 min walk
  • Quayside - 5 min drive
  • Beamish Open Air Museum - 27 min drive
  • Stadium of Light - 31 min drive

Getting around

  • Newcastle Intl. Airport (NCL) - 16 min drive
  • Dunston Station - 4 min drive
  • Newcastle Central Station - 7 min walk
  • Manors Station - 17 min walk
  • Central Station - 6 min walk

Restaurants

  • The Telegraph - 3 min walk
  • Chillipepper - 3 min walk
  • Mantra - 4 min walk
  • Deli Central - 4 min walk
  • Revolution - 6 min walk

About this property

Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel puts you 0.8 mi (1.3 km) from St. James' Park. You can visit the spa to indulge in deep-tissue massages, body wraps, or mani/pedis, and Hawthorn Restaurant serves breakfast. An indoor pool, a bar/lounge, and a fitness center are other highlights at this upscale hotel. Fellow travelers love the helpful staff and bar. Public transportation is close by: Central Station is just 6 minutes by foot.

Languages

Arabic, Dutch, English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 251 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
  • Due to COVID-19 restrictions, access to the steam room is not available until further notice.
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Offsite parking nearby (GBP 12 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:30 AM–11 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

What to do

  • Golfing

Working away

  • Business center
  • Meeting rooms
  • Conference center (3003 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2015
  • Terrace
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • Arabic
  • Dutch
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Mineral House has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Hawthorn Restaurant - This restaurant serves breakfast only.
The Gin Bar - This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GBP 16.95 for adults and GBP 8.45 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Parking is available nearby and costs GBP 12 per night

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Crowne Plaza Newcastle - Stephenson Quarter
Crowne Plaza Newcastle Stephenson Quarter Hotel
Crowne Plaza Newcastle Stephenson Quarter Newcastle-upon-Tyne
Crowne Plaza Newcastle Stephenson Quarter
Crowne Plaza Newcastle - Stephenson Quarter Newcastle-upon-Tyne
Crowne Plaza Newcastle Stephenson Quarter
Crowne Plaza Newcastle Stephenson Quarter an IHG Hotel
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel Hotel

Frequently asked questions

Does Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
As of 27 Nov 2022, prices found for a 1-night stay for 2 adults at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel on 11 Dec 2022 start from AU$120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Yes, there's an indoor pool.
Are pets allowed at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel and nearby?
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel has a spa and an indoor pool, as well as a steam room.
Are there restaurants at or near Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Yes, there's an onsite restaurant, Hawthorn Restaurant. Nearby restaurants include The Telegraph (3-min walk), Chillipepper (3-min walk), and Mantra (4-min walk).
What's the area around Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel like?
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel is a short 6-minute walk from Central Station and 12 minutes' walk from Utilita Arena Newcastle. Travelers say this hotel is in a good location.

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.1/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

Abdol, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, friendly staff, clean & comfortabl
The best hotel I’ve ever stayed in! The staff were lovely and considering the price we paid it completely blew away our expectations! The spa was also excellent and very clean & modern.
Neave, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

10 off 10
Hotel was so amazing so clean and all staff so nice and friendly
Sandra, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Tired hotel with very poor service.
Hotel rooms pretty basic and in need of up grade. Stains on chair in room, mould in bathroom tiles. Shower leaks. Lack of room amenities unless you call down (severe cost cutting). Pillows are awful and need to be put in the bin. Overall feels very tired. The food in breakfast buffet is cheap and very commercial. Presentation of breakfast food from the order menu 1/10. Staff curt and don’t seem to be happy, both at the main reception and in the restaurant. Won’t ever go back here and will never choose Crowne Plaza again.
Mouldy grouting in shower and door leaks onto bathroom floor
David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Susan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ben, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Robert, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Elizabeth, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

It was a lovely stay, staff were attentive and helpful. Breakfast was carnage though needed to be way better organised and efficient.
Carly, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Steven, 1-night trip
Verified Hotels.com guest review