10/10 Exceptional
19 Nov 2024
Very Clean. Trendiness overshadows practicality.
The Tru hotel was very trendy. The lobby is very impressive. Everything about the hotel felt very clean. I loved the lemon + sugar hand soap and body wash. I'm usually very sensitive to smells, so the fact that I really liked it is saying something! I appreciated that when I asked about local places to eat, I was given a list of restaurants and even a coupon for one of the restaurants, which I put to use. I liked that they had a water fountain that had a place for me to refill my water bottle. The location of the hotel was in a very quiet area, which was nice.
Some downsides were that the room didn't have a luggage stand. There was a padded bench in the room where I could place the suitcase, but it was not a very deep bench, plus located under the TV (the lid of the suitcase would bump the TV), so it wasn't ideal. The wifi never would connect on my phone. I was hoping to get some work done on my computer, but when I went to connect to the wifi, it wanted my name, address, and e-mail address. I found that to be excessive, so I never connected to the wifi on my computer, and therefore didn't get my work done. There was no fresh fruit offered at breakfast (I only stayed one night, so I only had one breakfast there).
Overall, the hotel was very clean and the staff was friendly. Some aspects are too trendy and are not practical.
Pam
Pam, 1-night family trip
Verified Hotels.com guest review
