6/10 Good
17 Nov 2024
I’m not sure why this is rated wonderful or excellent on hotels.com b/c the room was definitely not that. The lobby was great. All decorated for Christmas, clean and well kept. We stayed on the third floor of building A. We were told to park underground (free parking if you joined their membership for free) but was confusing as they only had one sign showing elevator. Well that elevator took us to the first and second floor which we got off at the first and had to ask where the elevator in the underground was to get to the third floor.
When we finally found our room, it smelled of perfume or highly scented cleaner. The carpet was old, the bed looked well worn in (it was ok to sleep on) and the room was overall just dark. For one night it was ok. Maybe this part is the original and maybe there’s a newer section that the high ratings are for. It just wasn’t for me.
Karen
Karen, 1-night trip
Verified Hotels.com guest review