My two-night stay here in September 2024 was one of the single worst hotel experiences of my 40-plus years of travel all over the world. Because the hotel was expensive — $750 a night —I assumed it would be a special place. Instead, it was like a barely glorified hostel.
The room was tiny, with zero amenities. The bathroom had thin, gritty towels and disposable plastic cups. The bed was not even full size. The room faced the street, and the window wasn't sound-proofed, so the sounds of traffic, sirens, construction, garbage trucks ruined my sleep. The AC unit made a terrible grinding noise every time it cycled on. The curtain wasn't light-blocking, so there was a bright glow from the street light right outside the window.
The hotel has no food service or coffee, nothing but a vending machine. There is no gym, no lounge. When I came back after my first day of meetings, my room had not been made up. Apparently, there is housekeeping every other day — for a $750 a night room. There was a flyer for a local cleaning service stuck in my door, so someone was wandering around the hotel, leaving promotional materials, and the front desk hadn't noticed or stopped them.
I tried to get in touch with the hotel or the owners (a private equity company), but no contact info is posted. I found an info@foundhotels.com address online and sent my thoughts, but after two weeks, no response. If my room had been $200 a night, I could maybe, but at $750 a night, I felt like I was being gouged.