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The Pontchartrain Hotel

4.0 star property
Pet-friendly hotel with 3 restaurants, connected to a railway/underground station, near Magazine Street
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Pontchartrain Hotel

Property entrance
View from property
Room, 1 King Bed (Clio)
3 restaurants, breakfast, lunch, dinner served; American cuisine
2 bars/lounges, rooftop bar

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Gym
    Gym
  • Pet-friendly
    Pet-friendly
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • Business centre
  • 24-hour front desk
  • Front desk safe
  • ATM/banking services
  • Laundry service
  • Self-serve laundry
  • Meeting room
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The price is AU$269
includes taxes & fees
15 Dec - 16 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed (Clio)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Clio)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Bathrobes
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe)

Deluxe Room, 2 Queen Beds (Euterpe)

Deluxe Room, 2 Queen Beds (Euterpe)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Bathrobes
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds (Erato)

Room, 2 Double Beds (Erato)

Room, 2 Double Beds (Erato)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Bathrobes
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite (Thalia)

Family Suite (Thalia)

Family Suite (Thalia)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
2 bedrooms
Bathrobes
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 King Bed (Calliope)

Suite, 1 King Bed (Calliope)

Suite, 1 King Bed (Calliope)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Private bathroom
Hairdryer
Shower/bath combination
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Polyhymnia)

Minibar, in-room safe, desk, laptop workspace

Suite (Polyhymnia)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Private bathroom
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View all photos for City Room, City View

City Room, City View

City Room, City View

Highlights

Air conditioning
Connecting rooms available
TV
Bathrobes
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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The price is AU$367
includes taxes & fees
1 Dec - 2 Dec
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About the area

Map
2031 St. Charles Avenue, New Orleans, LA, 70130

What's nearby

  • National World War II Museum - 16 min walk
  • Ernest N. Morial Convention Center - 3 min drive
  • Port of New Orleans - 3 min drive
  • Caesars Superdome - 3 min drive
  • Caesars New Orleans Casino - 4 min drive

Getting around

  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive
  • New Orleans Union Passenger Terminal - 20 min walk
  • St. Charles at Josephine Stop - 1 min walk
  • St. Charles at St. Andrew Stop - 1 min walk
  • Saint Charles at Jackson Stop - 2 min walk

Restaurants

  • ‪Burger King - ‬6 min walk
  • ‪Hot Tin - ‬1 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Houston's Restaurant - ‬4 min walk
  • ‪Lula Restaurant Distillery - ‬7 min walk

About this property

The Pontchartrain Hotel

At The Pontchartrain Hotel, you'll be a short five-minute drive from Ernest N. Morial Convention Center and Port of New Orleans. Guests looking for a bite to eat can visit Silver Whistle Cafe, one of 3 restaurants, which serves American cuisine and is open for breakfast and lunch. Also, Caesars Superdome and Canal Street are a short five-minute drive away. Fellow travellers say great things about the helpful staff and restaurant. The property is only a short walk from public transportation: St. Charles at Josephine Stop and St. Charles at St. Andrew Stop are steps away.

Languages

English, Spanish

At a glance

Hotel size

  • 106 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (2 total, up to 23 kg per pet)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (USD 55.69 per day; includes in/out privileges)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Room service (limited hours)

What to do

  • Free use of nearby fitness centre

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1927
  • ATM/banking
  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 97
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Television

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Turndown service
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Silver Whistle Cafe – This café specialises in American cuisine and serves breakfast, lunch and light fare.
Jack Rose – This fine-dining restaurant specialises in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Bayou Bar – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Open daily.
Hot Tin – On-site rooftop bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 25.00 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Fitness centre access
    • Health club access
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Nearby fitness centre access
    • Phone calls (may be limited)

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per pet, per stay

Parking

  • Valet parking costs USD 55.69 per day with in/out privileges

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

Does The Pontchartrain Hotel offer free cancellation for a full refund?
Yes, The Pontchartrain Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Pontchartrain Hotel?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 23 kg per pet. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at The Pontchartrain Hotel?
Yes. Valet parking costs USD 55.69 per day.
What are the check-in and check-out times at The Pontchartrain Hotel?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an on-site casino at The Pontchartrain Hotel?
No, this hotel doesn't have a casino, but Caesars New Orleans Casino (4-min drive) and Fair Grounds Race Course (8-min drive) are both nearby.
What is there to do at The Pontchartrain Hotel and nearby?
The Pontchartrain Hotel has 2 bars.
Are there restaurants at or near The Pontchartrain Hotel?
Yes, there are 3 on-site restaurants, featuring American cuisine.
What's the area around The Pontchartrain Hotel like?
The Pontchartrain Hotel is in Lower Garden District, a short 1-minute walk from St. Charles at Josephine Stop and 16 minutes' walk from National World War II Museum. Travellers say that the hotel is in a great location.

The Pontchartrain Hotel Reviews

Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Fair

What happened to this lovely hotel?
The restaurant and cafe are good and staff is amicable. Unfortunately the rooms seem to have gone into disrepair. I have stayed there several times but this year out room had missing light bulbs, non working lamps, a very wet carpeted floor on arrival, mushroom type orange mold around the bathtub, all broken towel hooks, broken shower faucet and the toilet made huge screeching sounds so I could not use the bathroom while my daughter was sleeping.
Hope, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Peter, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Susan, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Ashley, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Jessica, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Casie, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Not as expected
We left this hotel for another after one night. The elevator, hallways and our room smelled dirty and moldy. The chandelier in our room was covered in dust. I’m not sure how it has such high reviews. The staff was accommodating of our request to cancel the remainder of our trip.
3-night trip
Verified Hotels.com guest review

8/10 Very good

Jessica, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Isaiah, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mary, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I live in New Orleans, but I often go to the Pontchartrain for a staycation. Love them. My favorite in NOLA.
Cristina, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Robyn, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Angela, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful people and place
Amazing customer service. The valet and front desk employees went above and beyond to ensure a good stay. The rooms were very comfortable and we loved the historic building and decor. Convenient location in a quieter section of the city too.
Annette, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel. Friendly and helpful staff. On site restaurants were very convenient- i only had breakfast becuse i was in town for family and ate most meals with them. When i return to New Orleans, i will definitely stay here again.
raiven, 2-night trip
Verified Expedia guest review

8/10 Very good

Demi, 3-night trip
Verified Hotels.com guest review

6/10 Good

House keeping never serviced our room the 3 days we were there.
Richard, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Nice vibe and bar scene, staff very friendly and helpful. Rooms have seen better days. Housekeeping could be better, furniture needed a good dusting. Overall would stay again.
David, 2-night family trip
Verified Expedia guest review

8/10 Very good

Anthony, 1-night trip
Verified Hotels.com guest review

6/10 Good

This cute hotel was adorable and had me fully emerged in New Orleans and I loved it ! We caught thr trolly to bourbon nightly and walked to frenchmen street. I had my Birthday dinner at Jack Rose and loveed it ! The vibe was everything the drinks were great I had a come get it bay ! I lobed the rosemary lamb chops and my baby had the fettuccine Nero ( black noodle alfredo pasta and it was good and the best thing was the rabbit sausage… On my birthday I went to the Hot Tin cafe . The rooftoop bar that we seen the whole town came to conquer. Everynight the line was long outside the elevator.. the view was amazing and it was just a vibe but not very big so just be aware.
Aaliyah, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Service was first rate. Iconic ambience in the Garden District with an excellent jazz shows nightly in the Bayou Bar. What's not to like?
Maria, 2-night trip
Verified Expedia guest review

10/10 Exceptional

James, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Jennifer, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cameron, 1-night trip
Verified Hotels.com guest review