6/10 Good
2 Feb 2025
Isn't worth the price
The restaurant Brookstone has the best food ever but unfortunately the service was the worst! We had to ask for everything like a menu, refills on drinks, to go boxes and even had to walk to find the waitress Tayanna when we were done eating and ready to leave to get our check. I was double charged as well so now I have to play the game of getting my money back.
The hotel is dirty and run down, like please replace the torn and dirty carpet in the lobby and please go to the pool and see how much hair is everywhere. Please go to the hot tub and see how uncomfortably hot it is. The pools towels look very used and dirty and stained. I paid a price for a room that i thought was a suite but then it was smaller then the other rooms we have experienced at embassy in other locations. Its so loud with the guests coming and going but there is no fans in the room to drown out the sounds. Just feels like the price isn't worth it.
Catherine
Catherine, 2-night trip
Verified Hotels.com guest review