2/10 Poor
2 Oct 2024
Had a disappointed stay. Very bad hospitality. Staffs especially front desk and reception were not at all professional. Room was very stinky. Called housekeeping staff. They came late and sprayed room freshner. Still bathroom was smelling bad. AC was not working. Called again. They were repairing for 30 mins. And we are in the same room with a kid. After repairing also cooling was not that great. After paying 15k, the front desk staff doesn't have a courtesy to provide another room. We regret selecting Hyatt. We will never visit this hotel. Very bad service.
Vinu K Cherian.
Susan
Susan, 1-night family trip
Verified Expedia guest review