4/10 Fair
29 Dec 2024
Spa additional price not stated in hotel.com
All the spa facilities sauna and steam room are not included in the booking via hotel com. When i book the spa, the attendant that serves us were very rude. She said to us, "You have to pay 49 pounds per person " in a tone of voice like we will not be able to afford it. We pay and use the facilities as this is what we aim for doing for our trip. The whole hotel is filled with rude people working there, i say hi to the woman who is doing housing keeping in the morning she look at me and ask me "which room are you coming out from? Is the room clear?' Instead of greeting like a normal person would do.
The beds stinks, and the hotel room has quite a lot of wear and tears. We have a balcony room with the utilita bowl view if you open the window looking outside thats nice view but inside the room, it is low quality cleaniness and the sockets in the headboard area will definitely come off soon if they dont fix it. They allow dogs jumping around, barking like crazy and that causes loads of noise. I didnt feel redted and just keep me awake all night. Have complaint to the reception but no signs of them doing anything
Monica Wing Yan
Monica Wing Yan, 1-night family trip
Verified Hotels.com guest review